Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Salon Visage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%90+12.7Replies to reviews 7%60+4.2Craft & service penalty93−0.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Salon Visage

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 1,460 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Visage is better than 89% of beauty salons.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Visage is better than 85% of beauty salons.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Visage is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Visage is better than 90% of beauty salons.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Visage is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Visage is better than 60% of beauty salons.B
60

Reviews for your job

Customers hired Salon Visage for 8 kinds of job.

Salon Visage for hair hydration treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair hydration treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8

All 10 Google reviews tagged “Hair hydration treatments”

S8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Massie is always advised me in a positive direction for my hair color, best I've ever had. Thanks for having Massie there.

Paid $120–140Hair glossingGloss or GlazeHair highlighting
Aimee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great salon with excellent staff!

HaircutBlowdryHair hydration treatments
Kaci8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been seeing Alison for 8+ years for blonde highlights and she is sincerely the best in the game! I trust no one else to touch my hair because it turns out perfectly every.single.time. And while I’m no hair expert, her technique seems to prevent or minimize hair damage/ breakage commonly associated with going…

Paid $200+Hair highlightingHair hydration treatments
Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I drive an hour every time for my appointments with Adrienne. She’s always very professional and knowledgeable when I have a concern about my hair. I would not want anyone else to do my hair but her. She is the best!

HairstylingHair straighteningHair hydration treatments
Danica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh does a great job of listening to my ideas of the style I want and discussing how he can bring that style to life w/my hair texture, face shape etc. I always leave feeling like a million bucks. Thanks Josh!

Paid $80–100HairstylingHaircutBlowdry
Diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cynthia is amazing! She was patient with me and listened to my concerns. I love my color, blowout and my hair feels great after my treatment!

Paid $120–140Hair coloringBlowoutsHair hydration treatments
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The salon has a New York style with a hometown feel. They are amazing and never fail to give me exactly what I go in asking for!

Paid $200+HairstylingHair highlightingHair hydration treatments
BethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kip and Jeremiah are a dream team! Their talent surpasses so many elite salons all over the country!

Paid $200+HairstylingHair coloringBlowouts
MagdaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

I love the care and color my stylist picked. The products are from Paris but wow so expensive I have never paid so much. It’s tier based and I had two hair stylists that are level six but wow. Don’t think I will be spending that much in a very long time. It’s best to just get your hair colored their and dry and style your hair at home.

Paid $200+Hair coloringHair straighteningCurly hair
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $100–120HaircutHair hydration treatments

Price

$96+18% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut489$30–$79
Hair coloring304$119–$214
Hairstyling302$30–$76
Hair highlighting122$128–$246
Blowouts56$41–$76
Blowdry36—
Curly hair28$52–$134
Gloss or Glaze12—

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Serendipity Hair Studio logoSerendipity Hair StudioExperts Score 92Knoxville · 4.96★Salon Yeager at Bearden Station logoSalon Yeager at Bearden StationExperts Score 91Knoxville · 4.89★Alchemy Salon logoAlchemy SalonExperts Score 89Knoxville · 4.91★