AlexLocal Guide · 26 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJuan was a great hvac technician—very meticulous, thorough, and detail-oriented.
SALT Plumbing Air & Electric
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%69+9.8Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#118 of 135 electriciansPosition by Experts Score among all companies we track in this category. · better than 13%
4.9 ★★★★★ 1,694 Google reviews · 24 photos
95%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$680typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
SALT Plumbing Air & Electric at a glance
Customers frequently praise SALT Plumbing Air & Electric for punctual arrivals, thorough inspections, and clear communication regarding HVAC, electrical, and plumbing services. Recurring themes include professional workmanship and detailed explanations of system issues. However, several reviews criticize high pricing, mandatory membership fees, and perceived upselling tactics, with some noting that diagnosis costs can be substantial even when repairs are not completed.
- Google rating: 4.9 out of 5 from 1,694 reviews (95% five-star).
- Reviews on this page: 1,694 Google reviews (1,471 with written comments, 29 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: November 5, 2026.
- Service: Electrician serving Round Rock, Texas.
Data from Google, last updated November 5, 2026.
Score profile vs other electricians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SALT Plumbing Air & Electric: 86/100 on this factor. Category median: 94.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SALT Plumbing Air & Electric: 80/100 on this factor. Category median: 92.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SALT Plumbing Air & Electric: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SALT Plumbing Air & Electric: 69/100 on this factor. Category median: 100.B
69
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SALT Plumbing Air & Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SALT Plumbing Air & Electric: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,694 Google reviews we collected
- 5 stars1,60995%
- 4 stars231%
- 3 stars101%
- 2 stars70%
- 1 star453%
Praise vs complaints
Phrases our text analysis found in 1,471 written reviews
- Praise2,90197%
- Complaints753%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7219%
- Reasonable24566%
- Overpriced267%
- Not sure318%
$680+38% vs typical electricians
Middle half of what 287 customers paid ($209–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude89530%
- Quality & results65922%
- Speed & response45715%
- Communication41214%
- Would recommend2729%
- Price & value1846%
- Honesty & trust973%
What customers talk about
We read 1,471 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This team of 4 knocked out the job in one day and not only were they efficient, they were polite and respectful of our schedules and our animals.”
“Totally unprofessional and am shocked at the positive reviews.”
“Juan was a great hvac technician—very meticulous, thorough, and detail-oriented.”
“These guys business model is overcharge by 300% and do poor work, doing 3x less jobs and making the same money as honest electricians.”
“He asked the right questions and provided the information O needed to keep my HVAC running efficiently.”
“I said that I needed to think about it, because I was not immediately prepared to spend that much on the spot, and their immediate response was that I…”
“Thank you for taking the time explain what we were looking at on the blower and taking the time clean it as best you could.”
“9% of customers don't know what they're talking about, so they intentionally ignored what I told them about the part.”
“Highly recommend using them for your HVAC and plumbing needs!”
“This just seems crazy and I would not recommend them for anything.”
“We got a fair price from Salt, very thorough explanations.”
“Overpriced, up-sells to everything imaginable, technicians are basically salespeople.”
“Very thorough and knowledgable and personable and trustworthy.”
“I can't stand businesses that use Christianity to bolster business and then act shady!”
People customers mention
- Spencer 20 reviews
- Jeremy 19 reviews
- Jason 18 reviews
- Austin 18 reviews
- Justin 16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SALT Plumbing Air & Electric for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
pville53Local Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 35 minutes ago★★★★★
Prompt, polite, and well trained! Drained water heater for complimentary service call for SALT+ program.
Paid $2,000+Reasonable priceWater heater installation
PrakashLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Service person was very friendly and helpful in navigating through all the options for the issue. Did an excellent job.
Paid $1,000–1,200Not sureElectrical inspectionsElectrical outlet & switch installation
John12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jeremy replaced track lighting in my home. He was polite, helpful, very capable and explained all details before work was done.
Paid $800–1,000
Anne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We got a fair price from Salt, very thorough explanations. Two teams of technicians came out the same day and were able to install our new HVAC (in the rain!). They did a great job and cleaned everything up. Erwin and Jose came out the following day to install the correct gas flue and walked us through the set up…
Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
Jimmie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
The HVAC technician was on time, courteous and very knowledgeable. He took his time and covered all the bases. there was no charge for this service visit today because I am a member.
Paid $1–100Reasonable priceHVAC system maintenancePlumbing pipe repair
ruffner895 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My AC unit went out and a crew was able to come out and get it replaced in one day. Very professional operation and quality work.
Paid $2,000+Reasonable priceHVAC system repairThermostat installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 91 | $37–$280 |
| Electrical inspections | 88 | $54–$351 |
| HVAC system repair | 85 | $83–$955 |
| Electrical outlet & switch repair | 58 | $114–$415 |
| Electrical wiring installation | 50 | $410–$1.7k |
| A/C system maintenance | 45 | $54–$410 |
| Electrical panel replacement or upgrading | 37 | $1.8k–$4.5k |
| Electrical panel repair | 30 | $209–$1.0k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,694 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
pville53Local Guide · 21 reviewsTotal number of Google reviews pville53 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, polite, and well trained! Drained water heater for complimentary service call for SALT+ program.
- Price assessment: Reasonable price
- Price: $2,000+
- Services: Water heater installation
Response from the owner · Edited 2 months ago
Thank you for your kind words! We're so glad our team impressed you with their professionalism and training. It's our pleasure to provide top-notch service as part of the SALT+ program! We're here whenever you need us!
David Pettit9 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRiley, thank you for the fantastic job inspecting our A/C-Heater unit. I was amazed at how through the inspection was. You provided photos of the unit, as well as pointing out the some issues. Thank you for taking the time explain what we were looking at on the blower and taking the time clean it as best you could.
- Services: HVAC system repair, Heating system repair
Response from the owner · a year ago
Hey David! Thank you for your kind words. We're so glad Jose's thorough inspection and detailed visuals made such an impact. It's great to hear you've decided to move forward with the improvements! We're here for you!
rob floyd11 reviewsTotal number of Google reviews rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible electrical service. Our home is 50 years old and SALT upgraded every light and power switch - 100 of them. They replaced an old subpanel that we learned from an outside audit was a fire hazard. The new subpanel contains circuit breakers that also recognize arcing that could have occurred between older wires. This team of 4 knocked out the job in one day and not only were they efficient, they were polite and respectful of our schedules and our animals. We have cats and dogs that cannot be together. No problem. I highly recommend these professionals.
Response from the owner · 2 weeks ago
Thank you so much for your kind words! We're glad our team was able to provide efficient and respectful service while upgrading your home's electrical system. Your satisfaction means a lot to us, Rob!
Danny B3 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJose was very thorough and curteous. He asked the right questions and provided the information O needed to keep my HVAC running efficiently.
Response from the owner · 21 hours ago
Thanks so much for your kind words! It's wonderful to hear that Jose provided thorough and helpful service. We're always here to support you with your HVAC needs!
Sheri McDonaldLocal Guide · 14 reviewsTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have received great service! The people you call into are always incredibly empathetic. Special shout out to Chris and Cody in plumbing who have really helped us out this week. We just used them for plumbing the first time today and Spencer was so professional. Very happy with SALT service.
Response from the owner · Edited 14 hours ago
Thank you so much for your kind words! We're delighted to hear that Chris, Cody, and Spencer provided you with such professional and empathetic service. Your satisfaction means everything to us, Sheri!
Derwin Gavin5 reviewsTotal number of Google reviews Derwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe stars are definitely for the professionalism and workmanship of Spencer Partridge. The cost from the company was really expensive for what was done.
Response from the owner · a day ago
Thanks for your kind words, Derwin! We're glad you appreciated Spencer's professionalism and quality work. We value your feedback on pricing and are always here to provide the best service possible!
Prakash MuniyappaLocal Guide · 7 reviewsTotal number of Google reviews Prakash has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService person was very friendly and helpful in navigating through all the options for the issue. Did an excellent job.
- Price assessment: Not sure
- Price: $1,000–1,200
- Services: Electrical inspections, Electrical outlet & switch installation
Response from the owner · a day ago
Thanks for your kind words! We're delighted to hear that our team member was so supportive and made the process easier for you. Your satisfaction means a lot to us, Prakash!
John Webb12 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeremy replaced track lighting in my home. He was polite, helpful, very capable and explained all details before work was done.
- Price: $800–1,000
Response from the owner · a day ago
John, thanks for sharing your experience! We're glad to hear that Jeremy provided such attentive service while replacing your lighting. Your satisfaction means a lot to us! We're always here to help.
Jane Bartoo-Leggett6 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCaleb was very professional and knowledge on heating products. Friendly and efficient. Previously recommended SALT services to two of my neighbors.
- Services: HVAC system maintenance
Response from the owner · Edited a day ago
Thanks so much for your kind words! We're glad Caleb could provide you with friendly and efficient service, Jane. It's wonderful to hear that you’re recommending us to your neighbors! We're always here for you.
Business details
- Address: 901 S MoPac Expy, Austin, TX 78746
- Phone: (737) 355-5063
- Website: callsalt.com
- Service area: Round Rock, TX