Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Sam Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%81+5.7Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sam Appliance Repair

Santa Clarita, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 21 TV repair services · 4.9★ from 910 Google reviews

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Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam Appliance Repair is better than 93% of TV repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam Appliance Repair is better than 90% of TV repair services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam Appliance Repair is better than 95% of TV repair services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam Appliance Repair is better than 95% of TV repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam Appliance Repair is better than 81% of TV repair services.A
81

Reviews for your job

Customers hired Sam Appliance Repair for 8 kinds of job.

Sam Appliance Repair for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 81 Google reviews tagged “Dryer repair” · showing 20

Jodi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Very professional and did a great job cleaning out the lint from the dryer. It looked brand new when he put everything back together.

Great priceDryer repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Fast and easy, here in 12 hours from call

Paid $250–300Not sureDryer repair
Stella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Alexy came on the same the day I called, to see what the problem was with my clothes dryer. Her identified the problem, ordered the part and came back a few days later to replace the broken part. He did a quick and efficient job. I highly recommend Sam Appliance. Thank you.

Paid $400–450Reasonable priceDryer repair
Edwin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service. The team works great together, and the tech (Marcus) was very communicative. I highly recommend Sam's Appliance!

Paid $50–100Great priceDishwasher repairRefrigerator/freezer repairDryer repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience with Sam’s Appliance Repair! Roman was professional, friendly, honest, and knowledgeable. He quickly diagnosed the issue with my dryer and completed the repair once the part came in. I really appreciate the excellent customer service and would definitely recommend them.

Paid $300–350Great priceDryer repair
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roman was great. Clear direct punctual. Cleaned up the lint from the inside of my dryer while he was in there.

Paid $350–400Reasonable priceDryer repair
ilenej210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam Appliance Repair was able to quickly identify the issue, order the necessary part & install within 3 days! Thanks!!

Paid $300–350Reasonable priceDryer repair
Adam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They’re cool. Always has guys to come quick. Today it was our dryer. Works great now. So can only say good things. Thanks guys.

Reasonable priceDryer repair
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Roman came to fix our dryer. A little more expensive than we thought it would be but he cleaned out the dryer to look like new. We would use Sam's again in the future.

Dryer repair
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Vlad was very knowledgeable and fast with the work. I feel like the price was fair. Would definitely hire again if needed.

Paid $250–300Reasonable priceDryer repair
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alexey from Sam’s Appliance Repair was great and very efficient. He came on time and fix the problem. Well done!

Dryer repair
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve used Sam’s Appliance Repair several times and never been disappointed. They’re fast, experienced and, most important, honest – and if it’s not worth fixing, they’ll tell you. I highly recommend them.

Paid $150–200Reasonable priceRefrigerator/freezer repairDryer repairWashing machine repair
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

He's the best! Honest, quick, my dog even likes him!

Paid $200–250Great priceDryer repair
Shahin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

fixed the issue in 20 min

Paid $300–350Reasonable priceDryer repair
Bryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ilya was great. He new exactly what was wrong.

Paid $250–300Reasonable priceDryer repair
MsLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great customer service, prompt service. My appliance was literally repaired within 24 hrs of reaching out to this company.

Paid $350–400Not sureDryer repair
sean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are great. Fast response and very clear communication. They came out the same day to fix our dryer. They used OEM parts for the repair, and didn't try to overcharge us for the work. 100% would use these guys again.

Paid $300–350Reasonable priceDryer repair
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly, knowledgeable and saved me a disaster waiting to happen.

Paid $300–350Great priceDryer repairWashing machine repair
emily9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Communicative, professional, competent- Ilya was great and my washer dryer issues were resolved efficiently.

Paid $450–500Not sureDryer repairWashing machine repair
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Iiya is very professional and on time. Within a week, he got the part I needed to repair my dryer. He also cleaned the lint inside the machine and gave me a recommended maintenance schedule to keep it in good working condition. Much appreciated!

Paid $400–450Reasonable priceDryer repair

Show more dryer repair reviews (61 more) →

Price

$309+2% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 68%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair122$146–$453
Dryer repair80$209–$353
Washing machine repair76$108–$403
Dishwasher repair70$81–$327
Refrigerator repair52—
Washer/dryer repair37$225–$423
Oven repair30$263–$485
Freezer repair20—

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