Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Customers frequently praise the punctuality, professional communication, and thorough diagnostic processes for appliances like dryers, washers, and refrigerators. Recurring themes include efficient part ordering, fair pricing, and technicians who explain issues clearly. However, some reviews criticize poor communication regarding part arrival times, dismissive behavior, and instances where repairs failed to resolve issues or required multiple visits.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
910 Google reviews we collected
Phrases our text analysis found in 637 written reviews
Price verdicts customers left with their Google review
Middle half of what 128 customers paid ($124–$442) · gold mark = category median.
How often each topic comes up in the written reviews
We read 637 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ilya Shaider from Sam Appliance Repair was very courteous, professional, knowledgeable and very efficient.”
“Very professional and did a great job cleaning out the lint from the dryer.”
“Was expensive, very poor communication, very dismissive and kind of rude technicians.”
“SAM Appliance Repair did a great job repairing my refrigerator after Sears left me hanging for over a month.”
“They weren't terrible, just not good.”
“I highly recommend Ilya to anyone looking for a reliable and trustworthy appliance repair technician!”
“The refrigerator has been working perfectly ever since, and he offered a 1-year warranty for parts and labor at a very reasonable price.”
“Sam’s is pricey, but, the technicians are professional, knowledgeable and personable; and best of all, competent.”
“The team works great together, and the tech (Marcus) was very communicative.”
“Another company might have cashed our check and ghosted us.”
“He was patient, knowledgeable, and genuinely cared about getting the job done right.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Sam Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Excellent mannerisms, solid knowledge of brands with their manufacturing flaws, fixed the tray too, which the previous job never had connected to drainage. Sam the Goat, thanks Alex!
I am glad that I have service with the same appliances. They are nice and courteous and they are being on the time and they take care of the things very well and they update everything. Thank you so much.
Ilya was a professional. He explained everythingbhevfid..would recommend. Reasonable pricing87
SAM Appliance Repair did a great job repairing my refrigerator after Sears left me hanging for over a month. Roman came and diagnosed the refrigerator and the next week Alex came and replaced the condenser. I wanted to make sure everything was working and so far I have a working refrigerator. Nice and cold. I…
Alexey from Sam Appliance Repair was very friendly and professional. I appreciated his help with the fan and sensor issue and had a great experience. Highly recommend!
These guys are great. I took their honest advice and it saved me a lot of headaches and time.
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 122 | $146–$453 |
| Dryer repair | 80 | $209–$353 |
| Washing machine repair | 76 | $108–$403 |
| Dishwasher repair | 70 | $81–$327 |
| Refrigerator repair | 52 | — |
| Washer/dryer repair | 37 | $225–$423 |
| Oven repair | 30 | $263–$485 |
| Freezer repair | 20 | — |
4.9 ★★★★★ 910 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent mannerisms, solid knowledge of brands with their manufacturing flaws, fixed the tray too, which the previous job never had connected to drainage. Sam the Goat, thanks Alex!
Very professional and did a great job cleaning out the lint from the dryer. It looked brand new when he put everything back together.
I am glad that I have service with the same appliances. They are nice and courteous and they are being on the time and they take care of the things very well and they update everything. Thank you so much.
Ilya was a professional. He explained everythingbhevfid..would recommend. Reasonable pricing87
SAM Appliance Repair did a great job repairing my refrigerator after Sears left me hanging for over a month. Roman came and diagnosed the refrigerator and the next week Alex came and replaced the condenser. I wanted to make sure everything was working and so far I have a working refrigerator. Nice and cold. I would tell everyone now to stay away from warranty companies and find a good repair shop like Sam Appliance and Repair. It was a big job and it was costly, but cheaper than buying a new fridge. I will be calling them in the future for my appliance care needs.
Fast and easy, here in 12 hours from call
Very honest and reliable
Thankyou Jared
Alexey from Sam Appliance Repair was very friendly and professional. I appreciated his help with the fan and sensor issue and had a great experience. Highly recommend!
Hi Sarmen, Thank you so much for your kind words and recommendation! We’re glad to hear that Alexey provided friendly and professional service and was able to help with your refrigerator’s fan and sensor issues. Your satisfaction means a lot to our team at Sam Appliance Repair. We truly appreciate your trust in our service and look forward to helping you again whenever you need us! Best regards, Sam Appliance Repair Team
I had a wonderful experience with this appliance repair company, especially with technician Ilya. He was extremely professional, compassionate, caring, and dedicated to his work. Our stove was very old, which made the repair challenging, but Ilya went above and beyond to order all the necessary parts and make sure everything was properly repaired. He was patient, knowledgeable, and genuinely cared about getting the job done right. I am extremely satisfied with his excellent service and truly appreciate his hard work and dedication. I highly recommend Ilya to anyone looking for a reliable and trustworthy appliance repair technician!
Hi Geyaneh, Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that Ilya provided such professional, caring, and dedicated service. We understand that repairing an older stove can be challenging, and we’re proud of Ilya for going the extra mile to find the necessary parts and ensure the job was done right. Your kind words mean a lot to Ilya and our entire team at Sam Appliance Repair. Customer satisfaction is always our priority, and we truly appreciate your trust in us. Thank you again for choosing Sam Appliance Repair. We’re always here to help with your future appliance repair needs! Best regards, Sam Appliance Repair Team
These guys are great. I took their honest advice and it saved me a lot of headaches and time.
Hi Larold, Thank you for your kind words and positive feedback! We’re glad our team could provide honest advice and help save you time and unnecessary headaches. At Sam Appliance Repair, we believe in being transparent with our customers and helping them make the best decisions for their appliances. We truly appreciate your trust and support. Thank you for choosing Sam Appliance Repair, and please don’t hesitate to reach out if you ever need our help again! Best regards, Sam Appliance Repair Team
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
