Experts Reviews · Company report
Sam Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%81+5.7Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sam Appliance Repair

Santa Clarita, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 21 TV repair services · 4.9★ from 910 Google reviews

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam Appliance Repair is better than 93% of TV repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam Appliance Repair is better than 90% of TV repair services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam Appliance Repair is better than 95% of TV repair services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam Appliance Repair is better than 95% of TV repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam Appliance Repair is better than 81% of TV repair services.A
81

Reviews for your job

Customers hired Sam Appliance Repair for 8 kinds of job.

Sam Appliance Repair for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 20 Google reviews tagged “Freezer repair”

Erika3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very good service! When we need one of our appliances repaired we don’t hesitate to call them. The technicians communicate well with us and have efficient work habits. They are polite and respectful. We definitely will use them again!

Washing machine repairFreezer repair+ Punctuality+ Quality+ Professionalism
Yana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’m very happy that I chose Sam Appliance Repair Company. Sam and Ilya were amazing! They repaired my GE built-in refrigerator, which is over 35 years old. Both the freezer and refrigerator sections had stopped cooling properly and the temperature was slowly rising. I contacted Sam Appliance Repair based on a…

Customer photo from Yana's reviewCustomer photo from Yana's reviewCustomer photo from Yana's reviewCustomer photo from Yana's review
Great priceRefrigerator/freezer repairFreezer repair
Faby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sam was great throughout the entire process. Excellent communication, quick turnaround in receiving the part and installing it. Please reach out to Sam Appliance repair, you won't regret it.

Freezer repair+ Responsiveness+ Punctuality+ Quality
James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gave excellent advice on whether to repair or replace refrigerator. I thanked him.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Angie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam arrived on time, diagnosed the problem quickly & repaired my freezer problem. I would definitely recommend Sam’s appliance repair!

Freezer repair+ Responsiveness+ Punctuality+ Quality
Bob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician Arsen handles two problems quickly and efficiently. One was our Samsung refrigerator freezer compartment was developing frost. He adjusted the freezer door and the seal around the door. Now, Air doesn't get in nor water from washed vegetables. Second was our Whirlpool oven. Bake cycle would not ignite. He…

Freezer repairOven repair+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Sam Appliances Repair. Sam was extremely quick with his communication and was able to get Arsen out the same day to take a look at a couple problems we were having with our refrigerator and washer. Both were fixed quickly. They are courteous, professional and efficient. I will definitely call them…

Freezer repairRefrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Same provided friendly, fast service. He had the part I needed readily available and he was able to fix the problem the same day.

Freezer repair
S11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Sam showed up timely and diagnosed the problem with the freezer right away. The repair was done professionally. I highly recommend this company. Excellent work!

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arsen was great!! He completed the job quickly and explained what he was going to do and then explained what he had done!! 3 month warranty on the work as well which is a plus! I highly recommend! Good value too!

Freezer repair+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam’s Appliance Repair was prompt and experienced. Very happy I chose them to make my repairs. Will use them again should I need another repair.

Freezer repairRefrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Wendell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My LG Refrigerator was not cooling anymore and decided to give Sam a call to have it checked. Sam showed up the same day and diagnosed the problem which was the compressor, which LG is known to have sub-par / tend to break down compressor. He did not have the compressor on him but he returned the next day to install…

Freezer repairRefrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Peni8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my third repair through Sams and each experience was great. Today I have my freezer repaired. He was very professional, prompt and friendly. He explained everything that needed to be done and took care of it quickly and neatly. He left with everything in working order and my kitchen looking clean! I’ll…

Freezer repair+ Responsiveness+ Punctuality+ Quality
Jan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

First time here, had the ice maker part I needed in his truck, in and out, easy peasy. He also vacuumed my very dirty vent. Thank you Sam, it was a pleasure doing business with you.

Dishwasher repairFreezer repair+ Responsiveness+ Punctuality+ Quality
ArturoLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Quality+ Professionalism
Miko5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
TamerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Customer photo from Tamer's review
Freezer repair+ Responsiveness+ Punctuality+ Professionalism
Scarlett4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Freezer repair
Wendy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Freezer repair

Price

$309+2% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 68%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair122$146–$453
Dryer repair80$209–$353
Washing machine repair76$108–$403
Dishwasher repair70$81–$327
Refrigerator repair52—
Washer/dryer repair37$225–$423
Oven repair30$263–$485
Freezer repair20—

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