Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Sam Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%81+5.7Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sam Appliance Repair

Santa Clarita, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 21 TV repair services · 4.9★ from 910 Google reviews

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Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam Appliance Repair is better than 93% of TV repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam Appliance Repair is better than 90% of TV repair services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam Appliance Repair is better than 95% of TV repair services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam Appliance Repair is better than 95% of TV repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam Appliance Repair is better than 81% of TV repair services.A
81

Reviews for your job

Customers hired Sam Appliance Repair for 8 kinds of job.

Sam Appliance Repair for refrigerator repair

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Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$300–350
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 52 Google reviews tagged “Refrigerator repair” · showing 20

Greg8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Ilya from Sam Appliance replaced our ice maker in the fridge. He was very knowledgeable and efficient.

Paid $300–350Reasonable priceRefrigerator/freezer repairRefrigerator repair
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We used Sam Appliance Repair to fix our oven and our fridge water filter. Both are working great now. Thanks!

Refrigerator repair
Reldon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Look no further! You’ve found the only appliance repair service you’ll ever need. Marcus and Eric really set the bar for customer service and scheduling. And, our repair technician, Ilya, IS the artisan of the repair world! His talents and overall brilliance crushes any competition! See you next time…

Paid $450–500Reasonable priceWashing machine repairRefrigerator repair
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Water leak is worse than before……water in refrigerator and on the floor…

Paid $300–350OverpricedRefrigerator repair
Russell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech was on time, knew what he was doing, detected the issue, and quickly repaired it.

Paid $350–400Reasonable priceRefrigerator/freezer repairRefrigerator repair
C1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sam and his crew are knowledgeable and prompt. He was able to come out same day and adjust around my work schedule.

Reasonable priceRefrigerator repair
Lori15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sam was on time, said repair would take 45 minutes and it did, was only repair man that knew exactly what the issue was when we chatted before he came out. I highly recommend.

Refrigerator repair
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sam is always professional and detailed in his troubleshooting and repairs

Oven repairRefrigerator repairRefrigerator/freezer repair
Drew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam was a pleasure to work with! We were assigned two other companies to work with through our home warranty who couldn't fix our refrigerator. We were finally able to pick our own company to use, Sam Appliance Repair, and Sam diagnosed and fixed the issue in no time. Highly recommended!

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
JonathanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My stacked clothing dryer stopped working suddenly on Monday. I called expecting an answering machine but it was Sam. He asked questions, and arranged a visit within two days at a convenient time for me and had everything repaired in 1 hour. I've used Sam Appliance repair four prior times- equally excellent. The best!

Refrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Andy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt and professional

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service and professionalism

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Anthony10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work ,reasonable, and efficient

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arsen was excellent and thorough. I recommend this company

Dryer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
HaroonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always honest and fast. Excellent service and very easy to work with. Thank you again, Sam and Arsen!

Dishwasher repairRefrigerator repairStove & cooktop repair
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arsen has been wonderful! He and Sam are both very kind and responsive. I would highly recommend Sam Appliance Repair!

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great costumer service. Repair done. Easy. Stress free. Reliable. Honest.

Refrigerator repair
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam was so professional, knowledgeable and trustworthy. I highly recommend Sam!

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Karina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam was able to repair our refrigerator and was very helpful and responsive. Definitely recommend him!

Refrigerator repair+ Quality
Anatoly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super satisfied with the service. My refrigerator was not freezing and cook top was not working at all. Sam responded to my inquiry right away and came to inspect same day and got everything to work. Remainder of the issue needed parts which he ordered and came right back next week and got all done. Good companies…

Refrigerator repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality

Show more refrigerator repair reviews (32 more) →

Price

$309+2% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 68%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair122$146–$453
Dryer repair80$209–$353
Washing machine repair76$108–$403
Dishwasher repair70$81–$327
Refrigerator repair52—
Washer/dryer repair37$225–$423
Oven repair30$263–$485
Freezer repair20—

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