Experts Reviews · Company report
Sam’s Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Sam’s Appliance Repair

Frisco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 204 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam’s Appliance Repair is better than 95% of refrigerator repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam’s Appliance Repair is better than 93% of refrigerator repair services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
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Reviews for your job

Customers hired Sam’s Appliance Repair for 7 kinds of job.

Sam’s Appliance Repair for dishwasher repair

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Dishwasher repair”

mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sam replaced our oven heating element in our 28yr old oven and the drain tube on our dishwasher. He was very prompt, easy to work with and I appreciated his advice about which appliances to repair vs replace. For example we also have a cooktop issue where the replace option is a better option there.

Reasonable priceDishwasher repairStove, cooktop & oven repair
PaulaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sam came out within the hour that I contacted him. He quickly diagnosed what was wrong with our Bosch dishwasher. He ordered the part and returned in a couple of days and installed the new part. We will always call Sam for any appliance repair.

Paid $350–400Great priceDishwasher repair
NausherwanLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sam is amazing. I called him up yesterday and asked for a visit to fix my dishwasher. He came over today and addressed the issue immediately and ensure that it was up and running before he left. He is very fair with his dealings and a great person to work with. I will definitely be referring him to my friends and…

Great priceDishwasher repair
Sheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have used Sam’s Appliance Repair quite a few times now for various appliances. Recently, our dishwasher started to leak and he was able to come out the same day to replace a small part. A couple days later the dishwasher started to leak again and he returned again the same day we called to replace a different…

Paid $150–200Great priceDishwasher repair
RowenaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great work, thanks

Reasonable priceDishwasher repair
EricLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We called Sam on a Friday night and he answered and came out the next day to fix our dishwasher. Very friendly and knowledgeable and if a great job getting everything working again, we will be using him in the future

Dishwasher repair
PavelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sam did a top notch job. Sam was able to accommodate my needs in a very short notice. I highly recommend Sam for the repairs.

Reasonable priceDishwasher repair
Jan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Gave notice of arrival time. On time as stated. Knowledgeable about my appliance. Found the problem. Had all necessary parts for repair with him. Efficient and problem solved within a short time. I will use him for any future appliance repair. Thanks Sam! (He replaced a drain pump and cleaned all the hoses.)

Paid $300–350Great priceDishwasher repair
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service !! Thank you!!

Dishwasher repair
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good customer care and came out within 24 hours of calling for need of service repair. Very knowledgeable and fixed the issue quickly.

Paid $150–200Reasonable priceDishwasher repair
DarylLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Dishwasher repair

Price

$327+13% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair14$146–$334
Dishwasher repair11$153–$340
Washing machine repair11$132–$365
Refrigerator/freezer repair9$196–$536
Stove, cooktop & oven repair5$275–$705
Microwave repair3$209–$297
Washer/dryer repair2$225–$377

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