Appliance repair service · Frisco, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★204 Google reviews · 20 photos
99%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$327typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Sam’s Appliance Repair handles ovens, dishwashers, refrigerators, and laundry machines with prompt same-day or next-day service. Reviewers frequently highlight accurate diagnoses, fair pricing without upselling, and clear communication regarding repair versus replacement options. A recurring criticism involves technicians providing incorrect diagnoses or failing to stand behind repairs when issues persisted, leading to dissatisfaction despite the overall high rating.
Google rating: 5.0 out of 5 from 204 reviews (99% five-star).
Reviews on this page: 204 Google reviews (190 with written comments, 18 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 15, 2026.
Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Sam’s Appliance RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam’s Appliance Repair: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam’s Appliance Repair: 93/100 on this factor. Category median: 84.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam’s Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam’s Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
204 Google reviews we collected
5.0of 5
5 stars20299%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 190 written reviews
99%praise
Praise45099%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2045%
Reasonable2352%
Overpriced00%
Not sure12%
$327+13% vs typical refrigerator repair services
Middle half of what 32 customers paid ($201–$398) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12427%
Staff & attitude9020%
Quality & results8018%
Would recommend7516%
Price & value4710%
Honesty & trust215%
Communication194%
What customers talk about
We read 190 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very prompt, easy to work with and I appreciated his advice about which appliances to repair vs replace.”
“Very professional and knowledgeable about his crafts I’m really glad that I was able to find someone like him.”
“Sam provided excellent service and knowledge to get my refrigerator working like new.”
“Actually the burners work well, but he diagnosed as not working properly and told me the switches had problems.”
“I will absolutely recommend them and use them again!”
“Sam came in, fixed my problem in due time & charges were very reasonable.”
“Highly recommended if you’re looking for an honest and trustworthy person to work with”
“Great communication and a fair price with no upselling.”
People customers mention
Samsung7 reviews
Samir3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sam’s Appliance Repair for 7 kinds of job. Pick one to see what they paid and said.
SS7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sam provided excellent service and knowledge to get my refrigerator working like new. He identified the part needed, ordered it, and installed within 3 business days. Thank you!
CCarolLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had my washing machine repaired by Sam’s Appliance. Excellent customer service. Prompt, attentive service. Needed to replace part..it was available, they picked it up, came back and replaced. Already doing my laundry. All in one day‼️
Will be using them again and so should you.
Paid $300–350Reasonable priceWasher/dryer repair
KKayelric10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used Sam’s Appliance Services before and as always he was phenomenal help. Very professional and knowledgeable about his crafts I’m really glad that I was able to find someone like him. If you need your appliances serviced please don’t hesitate to give him a call, because you want be disappointed!
Paid $350–400Reasonable priceDryer repair
MMichele5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sam came and fixed a leaking icemaker start to finish in a half an hour! My only regret is I didn’t call sooner and let this thing drip for two years! Good pricing and friendly service.
DDaveLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sam came in, fixed my problem in due time & charges were very reasonable. Will use again if & when needed.
SSherry6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The drum of my dryer was running continually every time I closed the door. I called Sam’s Appliance Repair and he came the same day. After assessing the issue, he ordered the parts needed and came back the next day to complete the repairs. He was professional, knowledgeable, and prompt.
Sam replaced our oven heating element in our 28yr old oven and the drain tube on our dishwasher. He was very prompt, easy to work with and I appreciated his advice about which appliances to repair vs replace. For example we also have a cooktop issue where the replace option is a better option there.
Sam provided excellent service and knowledge to get my refrigerator working like new. He identified the part needed, ordered it, and installed within 3 business days. Thank you!
Price assessment: Reasonable price
Price: $400–450
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
C
Carol BrownLocal Guide · 15 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Just had my washing machine repaired by Sam’s Appliance. Excellent customer service. Prompt, attentive service. Needed to replace part..it was available, they picked it up, came back and replaced. Already doing my laundry. All in one day‼️
Will be using them again and so should you.
Price assessment: Reasonable price
Price: $300–350
Services: Washer/dryer repair
Repair wait time: 0–1 hr
K
Kayelric Wilson10 reviewsiTotal number of Google reviews Kayelric has written across all businesses on Google Maps, not just this one.
I have used Sam’s Appliance Services before and as always he was phenomenal help. Very professional and knowledgeable about his crafts I’m really glad that I was able to find someone like him. If you need your appliances serviced please don’t hesitate to give him a call, because you want be disappointed!
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair
Repair wait time: 1–2 hr
J
JP Quinn9 reviewsiTotal number of Google reviews JP has written across all businesses on Google Maps, not just this one.
Sam’s Appliance Repair for the win! I called and they had an opening just a few hours later. They came out, diagnosed the problem with our older Samsung dryer, and even had the parts needed to fix it on the spot. Very kind, professional, and knowledgeable. I will absolutely recommend them and use them again! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
Services: Dryer repair
M
Michele Rigby5 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Sam came and fixed a leaking icemaker start to finish in a half an hour! My only regret is I didn’t call sooner and let this thing drip for two years! Good pricing and friendly service.
Price assessment: Great price
Price: $400–450
Services: Refrigerator/freezer repair
A
Atiya Jogezai5 reviewsiTotal number of Google reviews Atiya has written across all businesses on Google Maps, not just this one.
Samir is very professional and knowledgeable about appliances. He saved us thousand of dollars by fixing our oven by ordering some parts that needed repair. He did a great job , I will highly recommended him to anyone who is looking for an appliance repair .
Price assessment: Reasonable price
Services: Stove, cooktop & oven repair
D
Dave BoisLocal Guide · 14 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
