Gina CancellareLocal Guide · 18 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery efficient, quality repair work. Highly recommend.
Yellow Appliances Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 821 Google reviews · 20 photos
100%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
$262typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Yellow Appliances Repair at a glance
Customers consistently praise the company for rapid response times, same-day availability, and professional communication regarding appointment scheduling. Repairs for various appliances, including washers, dryers, and refrigerators, are frequently described as efficient, with technicians providing clear explanations and fair pricing. However, some reviews criticize the service for missed appointment windows and billing for service calls when initial diagnostic suggestions failed to resolve the underlying issue.
- Google rating: 5.0 out of 5 from 821 reviews (100% five-star).
- Reviews on this page: 821 Google reviews (754 with written comments, 33 with photos).
- Owner responses: the business replied to 48% of reviews.
- Most recent review: October 14, 2026.
- Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Yellow Appliances Repair: 98/100 on this factor. Category median: 89.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Yellow Appliances Repair: 98/100 on this factor. Category median: 84.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Yellow Appliances Repair: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Yellow Appliances Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Yellow Appliances Repair: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
821 Google reviews we collected
- 5 stars817100%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star30%
Praise vs complaints
Phrases our text analysis found in 754 written reviews
- Praise1,75599%
- Complaints151%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1437%
- Reasonable2258%
- Overpriced13%
- Not sure13%
$262-10% vs typical refrigerator repair services
Middle half of what 24 customers paid ($151–$327) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response49828%
- Staff & attitude40923%
- Would recommend29417%
- Quality & results24914%
- Price & value1146%
- Communication1036%
- Honesty & trust1036%
What customers talk about
We read 754 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, professional, and got the worked done quickly.”
“The technician, Mena was courteous and professional, and promptly fixed the problem as well as a few minor ones.”
“I highly recommend Ramy for all your appliance needs”
“I cannot recommend this company enough!”
“Very knowledgeable and he fixed the problem quickly!”
“…king it further, he discovered that one of the new top filaments was not working because a component on the computer board had failed.…”
“Very reasonably priced, professional and showed up on time!”
“They don’t overcharge or try to rope you in with a plan or coverage.”
“Explained the problem and how to prevent it in the future with my type of washer.”
“He took the time to explain what he found, answered my questions, and was genuinely pleasant and helpful throughout the visit.”
“…gerator water and ice maker after purchasing it from somebody who was dishonest on a Facebook marketplace post.…”
People customers mention
- Ramy 91 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Yellow Appliances Repair for 4 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
JustinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Was matched with this provider from my home warranty. They were on time, professional, and got the worked done quickly. Good communication. Recommended!
Paid $50–100Great price
JesseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Awesome guy!! Took his time! Provided recommendations. Was able to squeeze me in first thing in the morning. Thank you Remy!!
Paid $250–300Reasonable price
Tamera13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Broken water line on my LG refrigerator. Ramy talked me through how to turn it off until he could get here. He came one day, determined the broken part, ordered it then picked it up and came the next day to fix it. Very timely and friendly.
Paid $400–450Reasonable price
CharlesLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Yellow Appliances were at my residence to fix my dryer about 15 minutes after i called. The technician, Mena was courteous and professional, and promptly fixed the problem as well as a few minor ones. This is a great company.
Paid $150–200Reasonable price
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Incredibly professional, very fast response time and appointment time. Very knowledgeable and he fixed the problem quickly! Will 💯 use yellow appliances again!
Paid $200–250Great price
jaynellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called late in the evening for service the next day by 11:30 am repair was complete! Excellent service and good to know repairs all appliances as well!
Paid $250–300Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 5 | $196–$536 |
| Washing machine repair | 4 | $132–$365 |
| Dishwasher repair | 3 | $153–$340 |
| Dryer repair | 2 | $146–$334 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 821 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Justin SchmidLocal Guide · 25 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas matched with this provider from my home warranty. They were on time, professional, and got the worked done quickly. Good communication. Recommended!
- Price assessment: Great price
- Price: $50–100
- Repair wait time: 0–1 hr
Sherrie Smith4 reviewsTotal number of Google reviews Sherrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent and timely service!!
Response from the owner · a year ago
Thank you so much Sherrie for your feedback , we greatly appreciate it
Whitney Watson6 reviewsTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExplained the problem and how to prevent it in the future with my type of washer. Repair was handled a few days after contacting him. Worked around my schedule. Would recommend.
Jesse MorenoLocal Guide · 15 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome guy!! Took his time! Provided recommendations. Was able to squeeze me in first thing in the morning. Thank you Remy!!
- Price assessment: Reasonable price
- Price: $250–300
- Repair wait time: 0–1 hr
Stephanie BeattyLocal Guide · 22 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled as soon as they opened and Ramy was able to get to us same day. He had our dryer fixed running within an hour from arriving. Very satisfied and would highly recommend!! Great experience!
Tamera Stanley13 reviewsTotal number of Google reviews Tamera has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBroken water line on my LG refrigerator. Ramy talked me through how to turn it off until he could get here. He came one day, determined the broken part, ordered it then picked it up and came the next day to fix it. Very timely and friendly.
- Price assessment: Reasonable price
- Price: $400–450
- Repair wait time: 1–2 hr
Judy Smith2 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRamy is courteous, prompt, and knowledgeable. Great service
Charles DayLocal Guide · 74 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYellow Appliances were at my residence to fix my dryer about 15 minutes after i called. The technician, Mena was courteous and professional, and promptly fixed the problem as well as a few minor ones. This is a great company.
- Price assessment: Reasonable price
- Price: $150–200
- Repair wait time: 0–1 hr
Harold BundlieLocal Guide · 15 reviewsTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery fast professional service. Highly recommend!!
Business details
- Phone: (469) 910-9343
- Website: yellowappliancesrepair.com
- Service area: Frisco, TX