Experts Reviews · Company report
Sam’s Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Sam’s Appliance Repair

Frisco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 204 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam’s Appliance Repair is better than 95% of refrigerator repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam’s Appliance Repair is better than 93% of refrigerator repair services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
—

Reviews for your job

Customers hired Sam’s Appliance Repair for 7 kinds of job.

Sam’s Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Refrigerator/freezer repair”

S7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sam provided excellent service and knowledge to get my refrigerator working like new. He identified the part needed, ordered it, and installed within 3 business days. Thank you!

Paid $400–450Reasonable priceRefrigerator/freezer repair
Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam came and fixed a leaking icemaker start to finish in a half an hour! My only regret is I didn’t call sooner and let this thing drip for two years! Good pricing and friendly service.

Paid $400–450Great priceRefrigerator/freezer repair
DaveLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sam came in, fixed my problem in due time & charges were very reasonable. Will use again if & when needed.

Paid $100–150Reasonable priceRefrigerator/freezer repair
VictoriaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sam worked really hard to take out a 30 year-old fridge from our house! This thing was a monster! Five star service!

Refrigerator/freezer repair
MarkLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam did a great, quick and efficient job of diagnosing, repairing and confirming the fix for our refrigerator icing issue. He communicated what he discovered and suggested ways to prevent a reoccurrence. This is the second time we used his service and will call on him if needed again. We strongly recommend Sam for any appliance repairs.

Paid $100–150Reasonable priceRefrigerator/freezer repair
Victoria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam was very professional and pleasant to work with. He was able to fix our refrigerator quickly and did not try to upsell us on repairs. He will be our first call for all of our appliance repairs.

Paid $100–150Great priceRefrigerator/freezer repair
SLOTLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very knowledgeable and professional service. Had an issue with oven fan and water dispenser on my GE refrigerator. Both appliances were inspected. Oven fan was checked and works fine. Ordered new parts for the refrigerator. Parts arrived and the refrigerator was repaired and is is working as designed. Highly recommended for 5 star service. Juan

Paid $450–500Great priceRefrigerator/freezer repairStove, cooktop & oven repair
Suzanne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sam was awesome. He was on time ( actually early). Figured out the issue with my refrigerator and fixed it.

Paid $200–250Great priceRefrigerator/freezer repair
AdamLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very fast service and honest repair. Was straight about the parts needed and prices were not gouged like some bigger companies.

Paid $50–100Great priceRefrigerator/freezer repair

Price

$327+13% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair14$146–$334
Dishwasher repair11$153–$340
Washing machine repair11$132–$365
Refrigerator/freezer repair9$196–$536
Stove, cooktop & oven repair5$275–$705
Microwave repair3$209–$297
Washer/dryer repair2$225–$377

Compare with