Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
Sam’s Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Sam’s Appliance Repair

Frisco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 204 Google reviews

📞 Call (972) 750-9229Request a call back

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam’s Appliance Repair is better than 95% of refrigerator repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam’s Appliance Repair is better than 93% of refrigerator repair services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam’s Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam’s Appliance Repair is better than —% of refrigerator repair services.–
—

Reviews for your job

Customers hired Sam’s Appliance Repair for 7 kinds of job.

Sam’s Appliance Repair for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Washing machine repair”

KenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are the real deal. Same day repair on a Saturday. Prompt, professional, I can’t say enough good things about this company….

Paid $350–400Reasonable priceWashing machine repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our washing machine stopped draining suddenly one morning. I called Sam and he came by to look at it that same afternoon. He diagnosed the problem as a broken drain pump, ordered a new one and installed it a few days later when it arrived. Now our washer works again exactly as expected. Great communication and a…

Paid $350–400Reasonable priceWashing machine repair
Jyme2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sam was honest and thorough. I will absolutely call him should I need further appliance repairs in the future.

Washing machine repair
Ervin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had issues with my laundry machine. He was able to come at short notice and fixed the problem. The service was very professional. Will reach out to him if I have issues with my appliances in the future.

Reasonable priceWashing machine repair
LeannaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our washing machine went out during the holidays and I went into a mom panic 🤣 my husband called Sam and he was at our house a few days later DURING THE HOLIDAYS!! It took him no time at all to diagnose the issue and he got it right on the first try. He ordered the part and two days later I have a working washing…

Customer photo from Leanna's review
Washing machine repair
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Sam’s Appliance Repair is fast, reliable and at a great price. I highly recommend!

Paid $350–400Great priceWashing machine repair
SeanLocal Guide · 142 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sam took great care of our washing machine. Identified the problem within 5 minutes, ordered the part, and came back as soon as it arrived to install it! I wish there were more stars!

Paid $400–450Reasonable priceWashing machine repair
AngelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sam is a wonderful mechanic! He checked to make sure all other parts were working before making the diagnosis. Our washer gave lots of troubles and he made multiple visits to make sure all was working well. He only charged us the initial quote. He is an honest hard working mechanic!! Thank you for your service.

Customer photo from Angel's review
Washing machine repair
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My washing machine broke on Sunday. I called Sam on Monday morning, and he arrived a few hours later. Diagnosed and ordered a part, which he said could take 3 to 5 business days to arrive. He called me two days later and said the part had arrived already, and came within 30 minutes of the phone call to fix it. And…

Paid $450–500Great priceWashing machine repair
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sam responded to my call quickly and scheduled an appointment the next day to work on my washing machine. He is friendly and courteous. Sam repaired my washing machine and now it’s working efficiently. He cleaned up the space after his work was completed. I’m recommending Sam to my friends and neighbors that may need appliance repair.

Reasonable priceWashing machine repair
mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $300–350Reasonable priceWashing machine repair

Price

$327+13% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair14$146–$334
Dishwasher repair11$153–$340
Washing machine repair11$132–$365
Refrigerator/freezer repair9$196–$536
Stove, cooktop & oven repair5$275–$705
Microwave repair3$209–$297
Washer/dryer repair2$225–$377

Compare with

Sensor Appliance Repair logoSensor Appliance RepairExperts Score 100Frisco · 5.00★Yellow Appliances Repair logoYellow Appliances RepairExperts Score 98Frisco · 4.98★EDService Appliance Repair logoEDService Appliance RepairExperts Score 97Frisco · 4.98★