Auto body shop · Idaho Falls, ID · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%37+2.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#219 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★77 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop five stars based on 77 reviews, noting that the owner responds to most feedback. Customers frequently cite quick turnaround times, fair pricing, and clear communication regarding repair options and insurance processes. Services include collision repairs, paint matching, sunroof replacements, and specialized headlight fixes. The staff is described as friendly and helpful, often providing honest assessments and working with various insurance carriers to ensure customer satisfaction.
Google rating: 5.0 out of 5 from 77 reviews (96% five-star).
Reviews on this page: 77 Google reviews (72 with written comments, 7 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: November 8, 2026.
Service: Auto Repair Shop serving Idaho Falls, Idaho.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Sam's Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Auto Body: 96/100 on this factor. Category median: 88.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Auto Body: 97/100 on this factor. Category median: 85.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Auto Body: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Auto Body: 37/100 on this factor. Category median: 59.D
37
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
5.0of 5
5 stars7496%
4 stars34%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
98%praise
Praise12598%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price545%
Reasonable655%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3427%
Quality & results2520%
Would recommend2117%
Speed & response2016%
Price & value1411%
Honesty & trust76%
Communication65%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was kind and patient during the entire process, and fit me in last minute to work with my schedule.”
“I figured I'd be without it for a while, but they got it done way faster than I expected.”
“They are the only shop I could find in town that could handle a sunroof replacement, and I would highly recommend them.”
“(He’s the best) They were very quick and efficient with getting my car done so I could have it back for work.”
“Fair pricing, even better than a few others in town.”
“Honestly though, what I'll remember most is the kindness.”
“Dan was super easy to work with for my Subaru sunroof replacement.”
People customers mention
Briley3 reviews
Dan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sam's Auto Body for 2 kinds of job. Pick one to see what they paid and said.
Anneka5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They took such good care of us after my daughter's car accident. They outlined all of our different options and then worked with us to get the price workable for everyone. We will definitely come again!
NatalieLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Dan was super easy to work with for my Subaru sunroof replacement. He was kind and patient during the entire process, and fit me in last minute to work with my schedule. USAA approved the work and covered the costs. They are the only shop I could find in town that could handle a sunroof replacement, and I would…
Reasonable priceService not listed
Rebecca7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I picked Sam’s because the reviews were so high and now I know why. Brought my car into Sam's first thing yesterday morning with two doors that needed fixing. I figured I'd be without it for a while, but they got it done way faster than I expected. The doors look great too.
Honestly though, what I'll remember most…
JohnLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They done an excellent job in no time at all. I would Highly recommend this Business
Scott8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you are looking for an upfront and authentic auto repair and collision business, I highly recommend Briley at Sam's Auto. He has no agenda and tells you straight up what to expect. Even over the phone, he helped me determine a path and a solution to get my F-150 serviced. His repair shop works with all the…
Chardonee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely phenomenal place to go for any and all your car needs! I was referred to Sam’s for my back bumper after getting rear ended and they did a great job color matching my one of a kind custom paint job. Everyone there is so friendly, kind and understanding. Especially Dan! (He’s the best) They were very quick…
They took such good care of us after my daughter's car accident. They outlined all of our different options and then worked with us to get the price workable for everyone. We will definitely come again!
Response from the owner · a day ago
Thank you for the kind review! We’re so glad we could help make a stressful situation a little easier. We truly appreciate your trust in us and look forward to seeing you again!
Natalie EvansLocal Guide · 54 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Dan was super easy to work with for my Subaru sunroof replacement. He was kind and patient during the entire process, and fit me in last minute to work with my schedule. USAA approved the work and covered the costs. They are the only shop I could find in town that could handle a sunroof replacement, and I would highly recommend them. The shop also worked with Logan Glass to replace my windshield at the same time.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
Thank you for the great review! We’re glad Dan could make the process easy and work with your schedule. We appreciate you trusting Sam’s with your Subaru and are grateful for the recommendation!
Rebecca Ritter7 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I picked Sam’s because the reviews were so high and now I know why. Brought my car into Sam's first thing yesterday morning with two doors that needed fixing. I figured I'd be without it for a while, but they got it done way faster than I expected. The doors look great too.
Honestly though, what I'll remember most is the kindness. It made my whole day better. I almost cried. They were also really upfront with me about everything. No pressure, just straight answers.
It's nice to find a place you can actually trust. If you're in Idaho Falls and need body work, I'd definitely go to Sam's. Thanks again!
Response from the owner · 4 weeks ago
Thank you so much for the kind words! We’re glad we could get you back on the road quickly and make the experience a positive one. Your trust means a lot to our team, and we truly appreciate you choosing Sam’s!
John MaukLocal Guide · 21 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
If you are looking for an upfront and authentic auto repair and collision business, I highly recommend Briley at Sam's Auto. He has no agenda and tells you straight up what to expect. Even over the phone, he helped me determine a path and a solution to get my F-150 serviced. His repair shop works with all the insurance carriers. Don't hesitate to give him a call.
Response from the owner · a month ago
Thank you so much for the kind words and recommendation! We really appreciate you taking the time to share your experience. Our goal is always to be upfront and honest with our customers, even if that means helping point them in the right direction. We're glad we could help you find a solution for your F-150, and we truly appreciate your trust in Sam's Auto Body!
Chardonee Harman2 reviewsiTotal number of Google reviews Chardonee has written across all businesses on Google Maps, not just this one.
Absolutely phenomenal place to go for any and all your car needs! I was referred to Sam’s for my back bumper after getting rear ended and they did a great job color matching my one of a kind custom paint job. Everyone there is so friendly, kind and understanding. Especially Dan! (He’s the best) They were very quick and efficient with getting my car done so I could have it back for work. 10/10 would recommend
Price assessment: Reasonable price
Services: Painting
Response from the owner · 3 months ago
Thank you for the great review! It was a pleasure working with you!
Sandy Hoffer2 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Sam's Auto Body is wonderful to work with. Danny and Briley are very helpful and personable. They go above and beyond in satisfying their customers. Sam's is the only place I'd consider taking one of my vehicles to.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 months ago
Thank you for the amazing review! We really appreciate your trust and your kind words about Danny and me. It means a lot to know you wouldn't consider taking your vehicles anywhere else. We're grateful for your support and look forward to helping you again in the future!
Diana Dreyer5 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
I was referred by my local mechanic shop and I am so glad they did. They were so quick to take a look at my side mirror damage and so honest in providing all the options available with pricing. I left feeling like I was able to make the best decision for my vehicle and so happy they made a repair I am comfortable with.
Response from the owner · 3 months ago
Thank you for the kind review! We're so glad your mechanic sent you our way. We always want our customers to have honest information and options so they can make the best decision for their vehicle. We appreciate your trust and are happy we could help!
Kathie Falter15 reviewsiTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
Very friendly. Stopped in to have them look at a spot above the windshield that is peeling paint. He looked at it and did an assessment quickly and professionally.
Response from the owner · 5 months ago
Thank you for stopping by Sam's Auto Body and for the kind review!
Myk AdamsLocal Guide · 18 reviewsiTotal number of Google reviews Myk has written across all businesses on Google Maps, not just this one.
If your looking for honest work and great quality, these are your guys. Easy to work with and very helpful with my repairs.
Response from the owner · 5 months ago
Honest, quality work is always the goal — we really appreciate you taking the time to share your experience. Looking forward to helping you again whenever you need us! Thank you!
