Experts Reviews · Company report
Sam's Hybrid Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%33+2.3Momentum penalty37−6.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Sam's Hybrid Auto Repair

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #496Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 279 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Hybrid Auto Repair is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam's Hybrid Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Hybrid Auto Repair is better than 37% of auto repair shops.D
37
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 33% of auto repair shops.D
33

Reviews for your job

Customers hired Sam's Hybrid Auto Repair for 8 kinds of job.

Sam's Hybrid Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#341 / 390
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Auto engine diagnostic”

ChristopherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam and his team are hands down the best hybrid technicians available. Don't let the size of their small shop fool you- these guys are true experts. They deeply understand every single aspect of how hybrid vehicles work, from the high-voltage battery systems to complex diagnostics. It is incredibly rare to find…

Great priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
VeronicaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★

I normally deal with Sam directly who is a knowledgeable professional. Today, I arrived to drop off my vehicle or make an appointment. I was met by someone who didn’t introduce himself and had no identification to indicate he’s an employee for Sam. He told he to come back Monday because they are too busy. I asked…

Not sureAuto engine diagnostic
Joanna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam is an amazing mechanic, very knowledgeable and experienced. This is actually the second time I take my hybrid to him. He’s always very professional. This time he went over and above to help diagnose my problem. He’s patient and doesn’t mind explaining what he’s doing…if I could give him more stars I would!!! I definitely recommend him!

BatteryAuto engine diagnosticElectrical repair
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam is the most honest and knowledgeable mechanic I've ever met. If you're having issues with your Toyota Prius don't hesitate to stop by his shop. He'll take care of you!

BatteryAuto engine diagnosticElectrical repair
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST service you can get!! Sam deserves a lot more credit than what can be put into words in a review. He's honest, trustworthy, and experienced!! I found Sam (like some of you may be doing) through his Google reviews. My 2007 Prius red triangle came on suddenly while I was leaving work and within 2 minutes, I…

Auto engine diagnosticGeneral repairs & maintenanceOil change
Patti8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The owner of Sam"s Auto Repair was truly a savior for my family. I was helping my daughter move back to NC and hoping we could drive her Toyota Prius home to Raleigh. However, because the Master Warning Light (known as the Triangle of Death) was on, the dashboard lights were intermittently going on and off, and the…

ElectricalAuto engine diagnosticElectrical repair
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam is probably the most honest and hardworking mechanic I have ever met in my life. My Kia Optima Hybrid shut down and wouldn’t start. After reading the reviews I towed it to Sam’s, he looked over it and got back to me lightning fast and told me that the issue was with the Hybrid Battery and that it was still…

Auto battery maintenanceBatteryElectrical
Kiki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car was in a bad condition after a minor cae accident. Sam to great care of my vehicle at an affordable price. I was very impressed with sam's work. I will advice to any prius owners out there to check out Sam's auto repair. I like to call him doctor Prius.

BatteryElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
mateoLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank Goodness for Sam!! !! He definitely is a life saver. I was about ready to junk my car and because of his honesty I decided not to. My 2008 Prius was back on the road in no time. His passion and knowledge about hybrid vehicle is amazing. I had taken it to the dealer and what would have costed me $4,500 was…

A/C installation & repairAir & cabin filter replacementBattery+ Quality+ Professionalism
Reyna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam's Auto saved my 2008 Ford Hybrid, after I took it to dealership (10k quote to replace hybrid battery) and a 'we can't help you' from a hybrid specialist shop in Austin. SAM is the MAN! Honest, professional, skilled mechanic. Highly recommend.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
MikeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam’s is by far the best private mechanic I’ve been to for Toyota Prius repairs. Excellent shop, professional service and honest assessment of what needs attention. If you have a hybrid, go here!

Auto engine diagnosticEngine repairOil change+ Quality+ Professionalism+ Value
Marco2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I brought in my 2009 Chevy Tahoe hybrid for a check engine light diagnostic, and the owner gives honest information on the issue with the vehicle. This is my 2nd time stopping by and I would definitely recommend it 💯💯

Auto engine diagnostic+ Punctuality+ Quality+ Professionalism
Ben5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was very fortunate to find Sam’s shop. He is extremely experienced, having worked in dealerships in the past. The service and value is far better than the dealership can offer though. Sam knows his way around cars, particularly hybrids, and is quick to diagnose the problem and clear in explaining the options for…

A/C installation & repairAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
hassan5 months ago★★★★★

Rating only, no written review.

Great priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 20%Overpriced 0%Not sure 20%

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