Experts Reviews · Company report
Sam's Hybrid Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%33+2.3Momentum penalty37−6.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Sam's Hybrid Auto Repair

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #496Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 279 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Hybrid Auto Repair is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam's Hybrid Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Hybrid Auto Repair is better than 37% of auto repair shops.D
37
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Hybrid Auto Repair is better than 33% of auto repair shops.D
33

Reviews for your job

Customers hired Sam's Hybrid Auto Repair for 8 kinds of job.

Sam's Hybrid Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#187 / 380
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “General repairs & maintenance”

ROBERTLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast and efficient

Reasonable priceElectrical repairGeneral repairs & maintenance
ChristopherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam and his team are hands down the best hybrid technicians available. Don't let the size of their small shop fool you- these guys are true experts. They deeply understand every single aspect of how hybrid vehicles work, from the high-voltage battery systems to complex diagnostics. It is incredibly rare to find…

Great priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
Jasmine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sam is the BEST! I am currently a college student and was struggling to find somewhere to fix my car at a reasonable price especially with my car being hybrid. Sam did an amazing job of fixing my car and communicating with me about what is exactly wrong with the car. He was honest, respectful and very professional.…

Auto A/C replacementGeneral repairs & maintenance
DavidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam has worked in all 5 of my hybrids and never failed to provide the utmost level of honesty and professionalism. Not many mechanism like him out there especially in the hybrid market.

General repairs & maintenance
Brandon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

SAMS auto repair is the best place to get your hybrid fixed at, the fact Sam is always honest and gets the cars fixed quickly and I mean quickly. He is very good business, and I have been coming here for such a long time. He even gave me a good deal for something that would cost me a fortune some where else.

General repairs & maintenance
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam is the most honest and knowledgeable mechanic I've ever met. If you're having issues with your Toyota Prius don't hesitate to stop by his shop. He'll take care of you!

BatteryAuto engine diagnosticElectrical repair
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST service you can get!! Sam deserves a lot more credit than what can be put into words in a review. He's honest, trustworthy, and experienced!! I found Sam (like some of you may be doing) through his Google reviews. My 2007 Prius red triangle came on suddenly while I was leaving work and within 2 minutes, I…

Auto engine diagnosticGeneral repairs & maintenanceOil change
Patti8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The owner of Sam"s Auto Repair was truly a savior for my family. I was helping my daughter move back to NC and hoping we could drive her Toyota Prius home to Raleigh. However, because the Master Warning Light (known as the Triangle of Death) was on, the dashboard lights were intermittently going on and off, and the…

ElectricalAuto engine diagnosticElectrical repair
HajarchiLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I first met Sam in 2019 as my Hybrid Prius was having problems. Sam is so knowledgeable about the car and was able to pinpoint that I needed a battery replacement. He saved me thousands of dollars by providing a great deal on his services. I have gone back to Sam for oil changes and will continue to go back for all of my car repairs.

BatteryGeneral repairs & maintenanceOil change
Wyatt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam is great! I had decided to go to him after reading other people’s Google Reviews. My Prius had flashed a code that prompted me to call the dealership where they told me I had to replace the ABS Actuator and quoted me upwards of $3k. Sam flushed and cleaned the engine and replaced my rear brakes and the pressure…

Auto brake repairBatteryBrakes
Kiki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car was in a bad condition after a minor cae accident. Sam to great care of my vehicle at an affordable price. I was very impressed with sam's work. I will advice to any prius owners out there to check out Sam's auto repair. I like to call him doctor Prius.

BatteryElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
mateoLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank Goodness for Sam!! !! He definitely is a life saver. I was about ready to junk my car and because of his honesty I decided not to. My 2008 Prius was back on the road in no time. His passion and knowledge about hybrid vehicle is amazing. I had taken it to the dealer and what would have costed me $4,500 was…

A/C installation & repairAir & cabin filter replacementBattery+ Quality+ Professionalism
MelanieLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

He went above and beyond and I highly recommend.

General repairs & maintenance+ Quality+ Professionalism+ Value
Reyna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam's Auto saved my 2008 Ford Hybrid, after I took it to dealership (10k quote to replace hybrid battery) and a 'we can't help you' from a hybrid specialist shop in Austin. SAM is the MAN! Honest, professional, skilled mechanic. Highly recommend.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Carita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam is a dedicated business man and respects his clients. He is very good at fixing hybrids and warrants his work. He definitely knows the ins and outs of hybrid vehicles. I recommend anyone who loves their hybrid and want to keep it around awhile- use Sams auto for all your hybrid repairs! He is reasonable and affordable too!

General repairs & maintenance+ Punctuality+ Professionalism
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First time experience was AWESOMEEEE, I needed my serpentine belt & pulley fixed & Sam was very Patient & professional. He wasn’t like most mechanics where they try to rush u off so you don’t know what they are doing . He actually. Let me stand by so I can see what he was doing . It took no less than 20 min & very…

General repairs & maintenanceAuto engine tuning+ Quality+ Professionalism+ Value
Suzie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Professional knows his stuff Hybrids

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Emilio12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I went to Sam's thinking I was going to pay a lot of money and have my car in the shop for weeks. Sam found the problem and it cost me less than half the price and took a day! Come to this place if you have a hybrid and have any problems, Sam is a great guy also, super professional!

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Ben5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was very fortunate to find Sam’s shop. He is extremely experienced, having worked in dealerships in the past. The service and value is far better than the dealership can offer though. Sam knows his way around cars, particularly hybrids, and is quick to diagnose the problem and clear in explaining the options for…

A/C installation & repairAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
TwistedStealth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Sam is a great mechanic, has the best service I've encountered from any shop. He knows what he's doing, he's fast, efficient, and goes above and beyond to service the customer and their vehicle. Only mechanic I trust to work on my car. Highly recommended!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
hassan5 months ago★★★★★

Rating only, no written review.

Great priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 20%Overpriced 0%Not sure 20%

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