Analyzing 5,813,6305.8M ReviewsFor 16,03116K Experts

Experts Reviews · Company report
Sam's Sewer & Drain Service LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty0−10Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Sam's Sewer & Drain Service LLC

Bay City, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.8★ from 250 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Sewer & Drain Service LLC is better than 71% of water heater repair.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 29% of water heater repair.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam's Sewer & Drain Service LLC is better than 68% of water heater repair.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Sewer & Drain Service LLC is better than 0% of water heater repair.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Sam's Sewer & Drain Service LLC for 8 kinds of job.

Sam's Sewer & Drain Service LLC for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 9 Google reviews tagged “Faucet installation”

Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I will definitely use this business again !

Faucet installationInstallationPlumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
AbbyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Since we bought our house in 2019, our faucet has been dripping. Over time, it turned from a drip to a constant stream of hot water. Plumber after Plumber have told us replacing the part on the faucet was not possible, because the part is no longer made. All 3 previous plumbers told me that the only way we could…

Faucet installationInstallationFaucet repair+ Responsiveness+ Quality+ Professionalism
Kellie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cody, came out to fix and install a new outside water faucet, he did an excellent job and took pictures in the crawl for us and showed us what was damaged on the actual pipe, I highly recommend this company!

Faucet installation+ Professionalism+ Value
Kristy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've called Sam's three times now for different jobs (shut off valve, dishwasher installation, faucet install, clogged drain) in the house I recently purchased. Each time they have been on time, fast with their work, and nice guys to deal with.

Faucet installationDrain cleaning+ Responsiveness+ Punctuality
MLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jeff and Brandon did a great job! Very reasonable on price, and completed everything quickly!

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
esther3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent company. Very caring, professional and did a fantastic job on our kitchen sink. Sam's will definitely be our top service team from here on out. Thank you so much.

Faucet installationPlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

He provided excellent service!

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Quality
SamanthaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Faucet installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning43—
Plumbing pipe repair21—
Sewer repair20—
Plumbing leak detection11—
Faucet installation9—
Sewer cleaning8—
Toilet repair8—
Plumbing leak repair6—

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