Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Sam's Sewer & Drain Service LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty0−10Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Sam's Sewer & Drain Service LLC

Bay City, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.8★ from 250 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Sewer & Drain Service LLC is better than 71% of water heater repair.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 29% of water heater repair.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam's Sewer & Drain Service LLC is better than 68% of water heater repair.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Sewer & Drain Service LLC is better than 0% of water heater repair.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Sewer & Drain Service LLC is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Sam's Sewer & Drain Service LLC for 8 kinds of job.

Sam's Sewer & Drain Service LLC for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 8 Google reviews tagged “Sewer cleaning”

SamuelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived within 15 minutes of my call. Fixed my clogged sewer with ease, and all at an extremely affordable price.

Paid $100–200Great priceSewer cleaning
Jonathan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The 2 dudes that showed up were awesome! Handled the job and got everything taken care of just fine. No mess no hassle. Recommended for sure

Sewer cleaningDrain cleaning+ Responsiveness+ Quality+ Professionalism
AmyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable,thorough and definitely will recommend them and use their services again ☺️☺️

Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Brittney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff and ligan were both professional and kind did an awesome job. Definitely Our go to from here on out.

Sewer cleaningDrain cleaning+ Punctuality+ Professionalism+ Value
Sandy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cody and Logan were fantastic. We can not say enough good about them. Highly reccomend.

Sewer repairSewer cleaning+ Responsiveness+ Quality+ Professionalism
DominicLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane and Tommy came out and did a sewer cleaning for me. They were nice and professional towards my fiancé and I. When she called me at work she had nothing but nice things to say about them when they arrived and throughout the process. I was happy with the service and they were respectful of my home. Would work…

Sewer cleaning+ Punctuality+ Professionalism
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cody was very professional ad on time and had very good communication letting me know what the problem was and how he fixed it. very respectful and courteous made sure to no.t leave any mess

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
maritzaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane, was the young man that came out to look and fix my fathers water issue in the basement. My father's perimeter drain and sewer need to be cleaned out. He explained to me what the problem, which was the disposable wipes and calcium build up. He then gave me a quote to fix it. I explained my father was on a…

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning43—
Plumbing pipe repair21—
Sewer repair20—
Plumbing leak detection11—
Faucet installation9—
Sewer cleaning8—
Toilet repair8—
Plumbing leak repair6—

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