Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Customers frequently praise the company for punctual arrivals, clear communication, and efficient repairs for heating and cooling systems, often noting that technicians explain issues thoroughly. However, lower-rated reviews highlight significant delays in scheduling, lack of phone contact, and estimates that customers perceive as excessively high compared to market rates.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
552 Google reviews we collected
Phrases our text analysis found in 362 written reviews
Price verdicts customers left with their Google review
Middle half of what 24 customers paid ($53–$242) · gold mark = category median.
How often each topic comes up in the written reviews
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hashem was very professional and very patient with me.”
“Thanks Andre for the last visit, really kind, quick and knowledgeable!”
“The technician, Mohammed explained everything he was doing and was very thorough.”
“Later on, again our heater did not work, we requested through our home warranty and they scheduled the appointment for the day after between 10:0to 2:…”
“He's a really skilled technician and I’d definitely recommend him!”
“Based on my experience, I do not recommend this company.”
“He was very attentive, clearly knows what he’s doing, and took the time to explain all the details of the issue to me.”
“They never followed up to complete the work!”
“…t these people were fantastic, they replaced our furnace and AC for a reasonable price, did the work in one day, we had to call them back out because…”
“absolute rip off.”
“Honest technician that helped us without price gouging us.”
“heights of fraud.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Same Day Air Conditioning & Heating for 8 kinds of job. Pick one to see what they paid and said.
The technician, Mohammed explained everything he was doing and was very thorough.
Service man arrived when he said he would. He serviced furnace and gave suggestions for helping warm the cold rooms in the house
Sanam was the technician assigned to do our pre-season furnace check. He gave us a 20 minute notice of when he would be arriving. He completed the service near the beginning of the service time window which was very convenient. Sanam was profession, courteous and patient with all my questions.
I recently had Edward come over for some air conditioning maintenance and a tune-up, and I have to say he did a fantastic job. He was very attentive, clearly knows what he’s doing, and took the time to explain all the details of the issue to me. He's a really skilled technician and I’d definitely recommend him!
Company staff member was professional and focus readily in my furnace issues . He gave great feedback on how to handle future problems with filters and proper maintenance. Very courteous.
Our home warranty referred to this service. Gabriel was the technician who came to our house and diagnosed the problem to be a faulty control board. He replaced it and recommended doing a tune up to save repairs down the road. Gabriel seemed to be very experienced and knowledgeable. Overall the service was great
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 58 | $216–$807 |
| HVAC system repair | 54 | $205–$959 |
| Heating system repair | 40 | $161–$1.2k |
| A/C system maintenance | 37 | $39–$393 |
| HVAC system maintenance | 36 | $37–$295 |
| Heating system maintenance | 34 | $39–$251 |
| Repair HVAC | 23 | $224–$535 |
| A/C preventive maintenance | 14 | $104–$621 |
4.7 ★★★★★ 552 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gabriel did a good job. Replaced contractor and transformer and got us our AC working in 1 hour.
Hashem was very professional and very patient with me. I appreciate all the help.
Excellent Air conditioning tuning and repair job carried out by Gabriel !
Little delay is setting appointment over the holidays, but once that was worked out, service was excellent. Would highly recommend these guys.
We appreciate your patience during the holiday rush and your high recommendation. Thank you for acknowledging our excellent service.
The technician, Mohammed explained everything he was doing and was very thorough.
We appreciate your feedback on our technician's thoroughness and communication. Thank you for sharing.
Timely. Fast and fixed the issue. Great service. Friendly
Appreciate your positive feedback. We strive for efficient and friendly service.
I wasn’t too sure about the insurance, but have had a couple of experiences now. Really positive and helpful. Thanks Andre for the last visit, really kind, quick and knowledgeable! Appreciate it
We're glad to hear you had a positive experience with our insurance services. Thank you for acknowledging our staff's knowledge and efficiency.
My experience with MS Services was extremely disappointing. Technician Andre took a week to arrive, even though the company offers faster appointments to customers who are not using a home warranty. During his first visit, he said he didn’t have the required equipment and would need to return to complete the necessary testing. I was told the second visit would be at no charge, yet after a week with no update, I followed up and was suddenly asked by Joy to pay $450. Even worse, this was later reported to AHS as a $720 charge—an amount that didn’t match anything previously communicated. The breakdown provided still didn’t explain the actual plan of repair, and neither Andre nor manager Poonam could clarify anything. No clear diagnosis was ever given. Derek was extremely rude and unprofessional on the phone, adding to the overall poor experience. Another company identified and explained the issue the same day, which only highlighted MS Services’ aka Same day Air conditioning and heating’s lack of professionalism. Based on my experience, I do not recommend this company.
Mohammed was great! Fixed the issue with my heater quickly, replaced what was needed and was out within 10/15 minutes! Very happy with the service provided.
We appreciate your positive feedback! Glad to hear your heater issue was resolved quickly.
Service man arrived when he said he would. He serviced furnace and gave suggestions for helping warm the cold rooms in the house
We appreciate your feedback. Glad to hear our technician was punctual and helpful.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
