Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%65+15.8Value 14%87+12.3Replies to reviews 7%22+1.6Craft & service penalty46−5.4Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESame Day Air Conditioning & Heating
Sunnyvale, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #110Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.7★ from 552 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Same Day Air Conditioning & Heating is better than 72% of HVAC contractors.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Same Day Air Conditioning & Heating is better than 65% of HVAC contractors.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Same Day Air Conditioning & Heating is better than 46% of HVAC contractors.C
46
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Same Day Air Conditioning & Heating is better than 87% of HVAC contractors.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Same Day Air Conditioning & Heating is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Same Day Air Conditioning & Heating is better than 22% of HVAC contractors.D
22
Reviews for your job
Customers hired Same Day Air Conditioning & Heating for 8 kinds of job.
Same Day Air Conditioning & Heating for ductless heating & a/c services
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$877–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 54
All 5 Google reviews tagged “Ductless heating & A/C services”
Sanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Gabriel is fantastic, professional, clean and knows his biz
Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Poonam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Commendable work. Very professional. Definitely recommended. Came out Sameday, serviced my a/c with a very affordable cost. Thank you!
A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C services
Violeta4 years ago★★★★★
Rating only, no written review.
CleaningDuctless heating & A/C services+ Punctuality+ Professionalism
Hollie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
HVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Price
$135-59% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 31%Reasonable 54%Overpriced 3%Not sure 11%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 58 | $216–$807 |
| HVAC system repair | 54 | $205–$959 |
| Heating system repair | 40 | $161–$1.2k |
| A/C system maintenance | 37 | $39–$393 |
| HVAC system maintenance | 36 | $37–$295 |
| Heating system maintenance | 34 | $39–$251 |
| Repair HVAC | 23 | $224–$535 |
| A/C preventive maintenance | 14 | $104–$621 |
