Auto glass shop · Milwaukee, WI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%36+2.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★296 Google reviews · 20 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise SameDay AutoGlass for same-day availability, quick service completion, and pricing that is often lower than larger competitors. Reviews highlight the staff's professionalism, friendly communication, and ability to accommodate urgent schedules for windshield, window, and chip repairs. However, a few lower-rated experiences cite issues with water leaks after installation, significant delays beyond the estimated timeframe, and instances of being unable to reach the shop at the appointment time.
Google rating: 4.9 out of 5 from 296 reviews (98% five-star).
Reviews on this page: 296 Google reviews (272 with written comments, 12 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Auto Glass Repair serving Milwaukee, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SameDay AutoGlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SameDay AutoGlass: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SameDay AutoGlass: 91/100 on this factor. Category median: 91.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SameDay AutoGlass: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SameDay AutoGlass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SameDay AutoGlass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SameDay AutoGlass: 36/100 on this factor. Category median: 53.D
36
Bar = this company · dark tick = category median.
Star ratings
296 Google reviews we collected
4.9of 5
5 stars29198%
4 stars00%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 272 written reviews
99%praise
Praise60899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5076%
Reasonable1624%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16427%
Staff & attitude12721%
Quality & results10717%
Would recommend9616%
Price & value9215%
Honesty & trust152%
Communication122%
What customers talk about
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both professional, responsive, and worked together to get the job done efficiently.”
“Incredible efficiency, friendly service, and very fair, upfront pricing.”
“Connie was very easy to book with and Logan and David did a great job on the install.”
“I would recommend them to anybody who need a Windows We done or anything with a car.”
“Would not recommend this company to anyone.”
“Connie was very pleasant to work with and gave a great price.”
“Half the time I tell people I’ll leave a review I honestly forgot but these people were so great.”
“She even followed up with me and made sure that I was 100% satisfied!”
People customers mention
Connie36 reviews
Matthew17 reviews
Matt15 reviews
Jack9 reviews
Logan6 reviews
Safelite4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SameDay AutoGlass for 6 kinds of job. Pick one to see what they paid and said.
MMr3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Amazing, These people are rock stars. They replaced my front windshield and door glass. Quick and efficiently. Connie is so cool you have to meet her. Logan also TINTED my door glass to match. 10 stars. Stop wasting your time and call Connie at Sameday Autoglass.
NNick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Exceptional service and the best price. Was 500$ less then 2 other places that gave me quotes.
Great priceInstallation
JJessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got me in same day with an amazing price .Very friendly and professional people. Would definitely recommend.
Great priceAuto windshield repair
LLuis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
A huge shout out to Connie! She was able to squeeze me in at such short notice because of my weird work schedule. Was in and out within an hour. She even followed up with me and made sure that I was 100% satisfied! Very happy with how the install turned out!!!
TTawanna10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I called them in the morning, and in less than 20 minutes, I had an appointment scheduled for early the same morning! Connie was the representative who answered my call, and Matthew was the technician who completed the work.
The service was excellent from start to finish! They were both professional, responsive,…
AAndrew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Connie was very professional down to earth ! Best customer service ever best hospitality ever a people person all around and a professional businesswoman ! Logan Was very professional down to business very professional A very fast at installing doing his job have very much well Customer respect and they both was…
Amazing, These people are rock stars. They replaced my front windshield and door glass. Quick and efficiently. Connie is so cool you have to meet her. Logan also TINTED my door glass to match. 10 stars. Stop wasting your time and call Connie at Sameday Autoglass.
Response from the owner · 4 days ago
Clyde, Thank you so much for the kind words. Your new windshield and new door glass with tint looks fantastic. Im pleased you are happy. Our goal is to exceed your expectations. Again, Thank you for your valued business.
N
Nick K3 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
A huge shout out to Connie! She was able to squeeze me in at such short notice because of my weird work schedule. Was in and out within an hour. She even followed up with me and made sure that I was 100% satisfied! Very happy with how the install turned out!!!
Price assessment: Reasonable price
Services: Auto windshield repair, Installation
Response from the owner · a week ago
Luis, You have a big beautiful truck. It was our pleasure to replace your windshield. We strive for 100% customer satisfaction and to exceed your expectations. As a local family owned and operated business, we will go above and beyond to insure you are a loyal repeat customer. Thank you for your business. We appreciate you.
T
Tawanna Frazier10 reviewsiTotal number of Google reviews Tawanna has written across all businesses on Google Maps, not just this one.
I called them in the morning, and in less than 20 minutes, I had an appointment scheduled for early the same morning! Connie was the representative who answered my call, and Matthew was the technician who completed the work.
The service was excellent from start to finish! They were both professional, responsive, and worked together to get the job done efficiently. I truly appreciate their outstanding customer service and the effort they put into making sure everything was taken care of. I highly recommend their service!
Response from the owner · a week ago
Tawanna, Thank you so much for choosing our team at Sameday Autoglass to replace your broken door glass. We appreciate you.Thank you.
A
Andrew Anderson1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Connie was very professional down to earth ! Best customer service ever best hospitality ever a people person all around and a professional businesswoman ! Logan Was very professional down to business very professional A very fast at installing doing his job have very much well Customer respect and they both was very professional and respectful. I would recommend them to anybody who need a Windows We done or anything with a car.
Price assessment: Great price
Services: Auto windshield repair, Installation
Response from the owner · 2 weeks ago
Andrew, Thank you so mich for the kind words. We strive for 100% customer satisfaction because we love our customers. Again, Thank you.
C
Craig Schumann4 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Connie and her crew are absolute lifesavers! Our car was vandalized on a rainy day, and after striking out at six major auto glass chains with days-long wait times, SameDay AutoGlass came to the rescue. Connie rush-ordered the glass, let us drop the car off early to keep it out of the rain, and finished the job quickly. Incredible efficiency, friendly service, and very fair, upfront pricing.
Price assessment: Reasonable price
Services: Auto side window replacement
Response from the owner · 4 weeks ago
Rebecca, Thank you for choosing Sameday Autoglass. We strive for 💯% customer satisfaction because we love our customers. Again, Thank you!
F
FairyAnd FriendsLocal Guide · 10 reviewsiTotal number of Google reviews FairyAnd has written across all businesses on Google Maps, not just this one.
I called and was able to get my window fixed with in an hour and a half they were so helpfull even when I couldn't find the place and kept calling so helpfull will definitely come again if I need a window fixed
Price assessment: Great price
Services: Auto power window repair
Response from the owner · a month ago
Thank you so much for contacting us. We appreciate you! I am glad we exceeded your expectations. Again, Thank you.
L
Liz Burg2 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
I called because my back window needed to be replaced asap from a rock going through it and Connie got me in right away! Super nice and fast service! Thank you again!
Price assessment: Great price
Services: Auto rear window replacement
Response from the owner · a month ago
Liz, Thank you so much for your valued business. We strive for 100% customer satisfaction because our goal is to exceed your expectations. Again, Thank you.
