Upholstery shop · San Jose, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%87+60.2Reliability 31%72+22.2Experts Score= 82Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 23 upholstery repair servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★21 Google reviews · 22 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe the upholstery shop as skilled and friendly, noting fair pricing and quick turnaround times for services like reupholstering chairs, sofas, and cushions. Reviewers frequently highlight excellent communication, professional service, and the quality of the finished work, including fabric selection assistance. One minor criticism mentions that the business could be more organized with standard quotes or estimates, though most clients report a pleasant and trouble-free experience.
Google rating: 4.9 out of 5 from 21 reviews (95% five-star).
Reviews on this page: 21 Google reviews (14 with written comments, 1 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: May 20, 2026.
Service: Upholstery Repair serving San Jose, California.
Data from Google, last updated October 26, 2026.
Score profile vs other upholstery repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
San Jose Custom UpholsteryUpholstery Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.San Jose Custom Upholstery: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.San Jose Custom Upholstery: 72/100 on this factor. Category median: 82.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.San Jose Custom Upholstery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 26.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
4.9of 5
5 stars2095%
4 stars00%
3 stars00%
2 stars15%
1 star00%
Praise vs complaints
Phrases our text analysis found in 14 written reviews
95%praise
Praise2195%
Complaints15%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results732%
Staff & attitude418%
Price & value418%
Speed & response29%
Communication29%
Would recommend29%
Honesty & trust15%
What customers talk about
We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service & great products, you won’t go wrong with this team!”
“He had and his team had excellent communication and professionalism throughout the whole process.”
“They upholstered 6 cushions from a dining set in record time, performing high quality work at a very reasonable price.”
“Excellent work, reasonable price, and quick turnaround.”
“The owners are helpful, well educated, skilled, and easy to communicate with.”
“I would strongly recommend Piere and his team for any upholstery job needed.”
“They are trustworthy, kind, caring and having a great sense of humor!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JilaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Piere and his team did a fabulous job on a recliner couch that we adopted from family. He had and his team had excellent communication and professionalism throughout the whole process. From when they would come to our place to pick up the couch, to the time they would deliver, and finish the job right with scotch…
AprilLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They made seat & back cushions for our kitchen nook. They look great & feel amazing to sit on. Great service & great products, you won’t go wrong with this team!
PetLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
These guys are amazing to work with. I bought the fabric separately, even though they have a huge selection, and they were accepting, met their deadline, priced great, and super quality. What more could you want. I highly recommend.
+ Responsiveness+ Quality+ Professionalism
Tony4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Pierre and team did an excellent reupholstery job on my wife’s favorite Mr. chair and hassock. Our cats had their way with this Ethan Allan set for a few years so they looked terrible but uber comfortable. The good folks at SJ Custom Upholstery made both prices better than new 🤗.
My only observation is that like…
+ Quality
LucyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
They reupholstered our dining chairs and a set of bar stools, which now look lovely. The owners are helpful, well educated, skilled, and easy to communicate with. The work is fairly priced and well done. Unlike another place I'd been to, their shop is well-organized and does not smell musty.
If i have more work, I'll come back.
Keith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Dan and David did a great job on our living room chairs and sofa. In addition Dan’s customer service has been excellent. Quality and service, what more can you ask for? I heartily recommend anyone looking for an upholstery to call Dan.
Piere and his team did a fabulous job on a recliner couch that we adopted from family. He had and his team had excellent communication and professionalism throughout the whole process. From when they would come to our place to pick up the couch, to the time they would deliver, and finish the job right with scotch guard. I would strongly recommend Piere and his team for any upholstery job needed. They have an enormous selects fabric to pick from as well. They are trustworthy, kind, caring and having a great sense of humor! We will be back again!
Response from the owner · 5 months ago
Dear Jila, thank you for your business and your trust in our team and taking the time to leave us this great opinion.
Thank you again and your family.
Sincerely Piere
San Jose custom upholstery
April Hixson-GoldsmithLocal Guide · 11 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
They made seat & back cushions for our kitchen nook. They look great & feel amazing to sit on. Great service & great products, you won’t go wrong with this team!
Response from the owner · a year ago
April, thank you for your business and your trust in our team and great words of compliments, as always the client's happiness with the job is top of our priorities.
Sincerely Piere, Dan and the team
Pet SitterLocal Guide · 42 reviewsiTotal number of Google reviews Pet has written across all businesses on Google Maps, not just this one.
These guys are amazing to work with. I bought the fabric separately, even though they have a huge selection, and they were accepting, met their deadline, priced great, and super quality. What more could you want. I highly recommend.
Positive: Responsiveness, Quality, Professionalism, Value
Tony Kowalishen4 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Pierre and team did an excellent reupholstery job on my wife’s favorite Mr. chair and hassock. Our cats had their way with this Ethan Allan set for a few years so they looked terrible but uber comfortable. The good folks at SJ Custom Upholstery made both prices better than new 🤗.
My only observation is that like many artistic folks, they could be more organized & have a standard quote/estimation sheet. I made one for our project so we would have a point of reference. It’s not a big deal but good to know going in. It’s still a 5 ⭐️ service in my book.
Positive: Quality
Response from the owner · 6 years ago
Hi Tony, thank you for your very much appreciated response. Not an excuse, but In our business not al the jobs are the same, as with chairs, loveseats, couches and Hassock in your case! gain many thanks. Piere & Dan
Lucy BLocal Guide · 13 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
They reupholstered our dining chairs and a set of bar stools, which now look lovely. The owners are helpful, well educated, skilled, and easy to communicate with. The work is fairly priced and well done. Unlike another place I'd been to, their shop is well-organized and does not smell musty.
If i have more work, I'll come back.
Response from the owner · 6 years ago
Lucy, thank you for your trust & taking the time to write about us, Thank you again and best of wishes to you and your family.
Piere
Keith Ball3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Dan and David did a great job on our living room chairs and sofa. In addition Dan’s customer service has been excellent. Quality and service, what more can you ask for? I heartily recommend anyone looking for an upholstery to call Dan.
Response from the owner · 7 years ago
Thank you Keith Ball
samLocal Guide · 166 reviewsiTotal number of Google reviews sam has written across all businesses on Google Maps, not just this one.
I’m very pleased with the work done by San Jose Custom Upholstery. They upholstered 6 cushions from a dining set in record time, performing high quality work at a very reasonable price. Count on San Jose Custom Upholstery for all your upholstery needs. I know I will use them if the need arises again.
Response from the owner · 7 years ago
Thank you jose Alberto.
David PenaLocal Guide · 392 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
These guys they're really know what they're doing would definitely take anything I have to upholster to the shop prices are more than fair and their workmanship is top-notch no complaints whatsoever very happy with the job they did for me
Response from the owner · 7 years ago
Thank you
Ruth Reiton3 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
