Carpet cleaning service · San Anselmo, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%25+3.5Replies to reviews 7%54+3.8Craft & service penalty50−5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 71 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.9★★★★★113 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
San Rafael CA Pro Green Carpet Cleaning at a glance
Customers praise the company for handling diverse stains, pet odors, and water damage with specialized techniques, often noting efficient service and effective results on delicate fibers. However, lower-rated reviews highlight recurring issues with unprofessional phone interactions, significant discrepancies between quoted and final prices, and instances of missed appointments or failed stain removal without follow-up.
Google rating: 4.9 out of 5 from 113 reviews (97% five-star).
Reviews on this page: 113 Google reviews (110 with written comments).
Owner responses: the business replied to 10% of reviews.
Most recent review: November 1, 2026.
Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.San Rafael CA Pro Green Carpet Cleaning: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.San Rafael CA Pro Green Carpet Cleaning: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.San Rafael CA Pro Green Carpet Cleaning: 50/100 on this factor. Category median: 98.C
50
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.San Rafael CA Pro Green Carpet Cleaning: 25/100 on this factor. Category median: 100.D
25
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.San Rafael CA Pro Green Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.San Rafael CA Pro Green Carpet Cleaning: 54/100 on this factor. Category median: 83.C
54
Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
4.9of 5
5 stars11097%
4 stars00%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
94%praise
Praise14794%
Complaints96%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4227%
Speed & response3321%
Quality & results3221%
Price & value2013%
Would recommend1711%
Honesty & trust85%
Communication43%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They let us know gently and professionally that one of our carpets was too moth-infested to preserve and offered to dispose of it for us at no extra price.”
“They were very rude and I would never reccomend anyone use thier services!”
“Finally, a fast and easy little duty is to sweep beneath the dining table.”
“Applying an organic solvent dissolved the pine resin thoroughly, leaving no carpet tufts behind.”
“Plus, their service is quick and their prices are fair!”
“There were wet spots on a pricey viscose blend runner that made the smooth fibers look stiff and stained.”
“I even dared to recommend them to my colleagues, and they are just as satisfied as I am.”
“I can't recommend them enough for all your cleaning needs”
“The staff at San Rafael CA Pro are the genuine McCoy!”
“They were so friendly and took the time to explain everything to me in detail.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired San Rafael CA Pro Green Carpet Cleaning for 1 kind of job. Pick one to see what they paid and said.
NNeil1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The staff at San Rafael CA Pro are the genuine McCoy! They let us know gently and professionally that one of our carpets was too moth-infested to preserve and offered to dispose of it for us at no extra price. Their compassion, sincerity and expertise is difficult to find these days. We’ll be calling San Rafael CA…
RRose1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Sunday nite cleaning included the customer bathroom tiles and retail shop carpeting. The entrance pathway had become gray from excessive foot usage and now the original design was showing through again. The tiles seem brand new.
DDarryl1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sticky tree sap from the holiday tree had persistently glued the fibers of the living room carpet. Applying an organic solvent dissolved the pine resin thoroughly, leaving no carpet tufts behind. Since there are no sticky spots, the floor looks great and is ready for the new year.
AAndrea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The hefty jute carpeting in the dining room always seems to catch crumbs vacuuming couldn't get out. Low moisture agitation lifted loose detritus without over-wetting the delicate plant fibers. Finally, a fast and easy little duty is to sweep beneath the dining table.
DDanielle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hosting a massive dinner party resulted in several greasy food droppings under the main dining table. Industrial degreasers broke down the butter and oil so the hot water wand could rinse it completely away. The dining area is totally spotless and ready for the next big gathering.
JJoanne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Puppy training had led to numerous unfortunate accidents right in the middle of the dining room rug. Enzymatic treatments into the padding and effectively eliminated the strong scents, instead of just disguising them. Again it is a good feeling to breathe in the dining room.
The staff at San Rafael CA Pro are the genuine McCoy! They let us know gently and professionally that one of our carpets was too moth-infested to preserve and offered to dispose of it for us at no extra price. Their compassion, sincerity and expertise is difficult to find these days. We’ll be calling San Rafael CA Pro again when our next rug needs a spa day!
R
Rose Bailey1 reviewiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Sunday nite cleaning included the customer bathroom tiles and retail shop carpeting. The entrance pathway had become gray from excessive foot usage and now the original design was showing through again. The tiles seem brand new.
D
Darryl Silva1 reviewiTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
Sticky tree sap from the holiday tree had persistently glued the fibers of the living room carpet. Applying an organic solvent dissolved the pine resin thoroughly, leaving no carpet tufts behind. Since there are no sticky spots, the floor looks great and is ready for the new year.
A
Andrea Howell1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
The hefty jute carpeting in the dining room always seems to catch crumbs vacuuming couldn't get out. Low moisture agitation lifted loose detritus without over-wetting the delicate plant fibers. Finally, a fast and easy little duty is to sweep beneath the dining table.
D
Danielle Boone1 reviewiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Hosting a massive dinner party resulted in several greasy food droppings under the main dining table. Industrial degreasers broke down the butter and oil so the hot water wand could rinse it completely away. The dining area is totally spotless and ready for the next big gathering.
J
Joanne Yates1 reviewiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Puppy training had led to numerous unfortunate accidents right in the middle of the dining room rug. Enzymatic treatments into the padding and effectively eliminated the strong scents, instead of just disguising them. Again it is a good feeling to breathe in the dining room.
A
Andrew Oneal1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Spilling dark fruit punch on our low pile carpet at a children party seemed like an unavoidable lasting mark. Professional dye lifting techniques dissolved the fake red coloring without removing the original tan dye. Every inch of the room appears spotless.
A
Angel Rivera1 reviewiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Spilling bright yellow mustard onto a white fabric dining chair cushion felt like an impossible situation to fix. Expert stain removal lifted the stubborn turmeric dyes completely without bleaching the fabric background. The chair looks brand new and matches the rest of the dining set perfectly.
A
Andrew Gonzalez1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
There were wet spots on a pricey viscose blend runner that made the smooth fibers look stiff and stained. With low moisture dry cleaning, the pile was straightened out and the water rings were taken off neatly. In the hallway, it looks beautiful with its soft, elegant sheen back.
L
Leah Hamilton1 reviewiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Dark shoe polish got on our entryway rug when we were in a hurry in the morning before work. The black wax was broken down with special solvent treatments that didn't push the color deeper into the yarn. The rug looks clean, which keeps it out of the trash.
