iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 101 wellness servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
5.0★★★★★425 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the spa five stars based on 425 reviews, highlighting services such as tattoos, piercings, microblading, and facials. Customers frequently describe the environment as clean and professional, while praising staff for their punctuality, clear communication, and willingness to collaborate on designs. One negative review alleges that the business retained a deposit after cancelling an appointment due to staff illness, a claim the owner has not addressed in their response rate.
Google rating: 5.0 out of 5 from 425 reviews (99% five-star).
Reviews on this page: 425 Google reviews (360 with written comments, 54 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 15, 2026.
Service: Wellness Service serving Phoenixville, Pennsylvania.
Data from Google, last updated October 27, 2026.
Score profile vs other wellness services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Sanctuary Esthetics & TattooWellness Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sanctuary Esthetics & Tattoo: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sanctuary Esthetics & Tattoo: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sanctuary Esthetics & Tattoo: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sanctuary Esthetics & Tattoo: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sanctuary Esthetics & Tattoo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sanctuary Esthetics & Tattoo: 46/100 on this factor. Category median: 50.C
46
Bar = this company · dark tick = category median.
Star ratings
425 Google reviews we collected
5.0of 5
5 stars42299%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 360 written reviews
99%praise
Praise46199%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price950%
Reasonable844%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15734%
Would recommend11725%
Quality & results10422%
Communication5011%
Speed & response163%
Honesty & trust133%
Price & value112%
What customers talk about
We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mandy was professional and took care to clean and prep her space between our sessions.”
“Steff is Amazing takes time with you & values your input & puts together really cool designs her work is really good would highly recommend”
“Truly can't recommend the experience enough as a first-timer.”
“LINDSAY, I just wanted to thank you for doing a wonderful job on my eyebrows.”
“She was chatty and fun to work with and explained each step of the process, which eased my nerves.”
“Both Mandy and Erica work so quickly and efficiently that any discomfort is minimal.”
“Everyone is so kind, welcoming, and genuinely cares about what they do.”
“It’s very affordable compared to some other shops and just a great place with great people!”
People customers mention
Lindsay60 reviews
Steff23 reviews
Koye19 reviews
Mandy13 reviews
Christina13 reviews
Lindsey9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sanctuary Esthetics & Tattoo for 8 kinds of job. Pick one to see what they paid and said.
Christina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Steff is Amazing takes time with you & values your input & puts together really cool designs her work is really good would highly recommend
Reasonable priceTattoo design
JamieLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My friend and I came in to get lobe piercings and I highly recommend! Mandy was professional and took care to clean and prep her space between our sessions. I liked the aesthetic of the place and would come back for future piercings.
Reasonable pricePiercings
Kristen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sanctuary was very clean, professional, and everyone was very kind and welcoming. 🩷
Great priceTattoo design
Nicole6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My tattoo with Steff was incredible! I love the art, and she did a beautiful job. I will be going back for my next tattoo!
Renee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. Very professional. Lindsay takes her time and is receptive to questions or concerns. And most importantly very clean.
Reasonable pricePermanent makeup
Laura2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stef is absolutely fantastic!! She is so gentle and kind through the process from start to finish. She has done my last five tattoos and because of my wonderful experiences with her, I will absolutely go back to her for number 6.
Steff is Amazing takes time with you & values your input & puts together really cool designs her work is really good would highly recommend
Price assessment: Reasonable price
Services: Tattoo design
Response from the owner · a week ago
We’re so happy you had such a great experience with Steff. Taking the time to collaborate and bring each client’s ideas to life is such an important part of the tattoo experience!
Jamie DLocal Guide · 21 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
My friend and I came in to get lobe piercings and I highly recommend! Mandy was professional and took care to clean and prep her space between our sessions. I liked the aesthetic of the place and would come back for future piercings.
Price assessment: Reasonable price
Services: Piercings
Response from the owner · a week ago
Thank you so much for the kind words, Jamie! 💛 We’re so happy you and your friend had a great experience with Mandy and felt comfortable in our space. We take a lot of pride in creating a welcoming environment while keeping cleanliness and safety a top priority. We’d love to have you back at Sanctuary for your future piercing needs!
Julie Waltenbaugh-Pestrak8 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Lindsey does amazing work! My brows are literally transformed.
Services: Eyebrows, Permanent makeup
Response from the owner · a week ago
Ahh, we love hearing this! 🥹💛 There is nothing better than feeling amazing about your brows! We’re so happy Lindsay could give you results you love, and we’re grateful you chose Sanctuary. Thank you for taking the time to share your experience and for trusting us with your brows!
Danielle Summers5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Sanctuary was very clean, professional, and everyone was very kind and welcoming. 🩷
Price assessment: Great price
Services: Tattoo design
Response from the owner · a week ago
Thank you so much for the sweet review! We want everyone who walks through our doors to feel comfortable, welcomed, and well cared for, so it means a lot to hear that came through during your visit. We’re so happy you chose Sanctuary and hope to see you again soon!
Nicole Worth6 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
My tattoo with Steff was incredible! I love the art, and she did a beautiful job. I will be going back for my next tattoo!
Response from the owner · a week ago
We never get tired of hearing how much you love your tattoos! Steff is so talented, and it means a lot to know you had such a great experience with her. Thank you for choosing Sanctuary and trusting us with your art. We’ll be excited to see what you and Steff come up with next! 😊
Renee Scharf5 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Stef is absolutely fantastic!! She is so gentle and kind through the process from start to finish. She has done my last five tattoos and because of my wonderful experiences with her, I will absolutely go back to her for number 6.
Price assessment: Reasonable price
Services: Tattoo design
marge scarcelli3 reviewsiTotal number of Google reviews marge has written across all businesses on Google Maps, not just this one.
LINDSAY, I just wanted to thank you for doing a wonderful job on my eyebrows. I'm so happy with how they turned out. Your attention to detail, professionalism, and care throughout the appointment made the entire experience comfortable and enjoyable. Thank you again.
MARGE SCARCELLI
Price assessment: Reasonable price
Services: Eyebrows, Eyebrow tattooing
CloverLocal Guide · 65 reviewsiTotal number of Google reviews Clover has written across all businesses on Google Maps, not just this one.
I came to Sanctuary for nanoblading with Lindsay. I wanted a natural look that would bring a little more definition to my face and features but not look out-of-place on a makeup-free face. I’m so happy with the results. Lindsay totally delivered what I was looking for. She was chatty and fun to work with and explained each step of the process, which eased my nerves. And I barely felt the needle (seriously, going to the dentist is more uncomfortable than this was.) Highly recommend!
