Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Sansone's Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Sansone's Automotive

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 874 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sansone's Automotive is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sansone's Automotive is better than 84% of auto repair shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sansone's Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sansone's Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sansone's Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sansone's Automotive is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Sansone's Automotive for 8 kinds of job.

Sansone's Automotive for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Auto engine diagnostic” · showing 20

gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great people honest. I have taken in 4 cars so far nothing but a good feeling thru the whole experience

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Blusoul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have enjoyed the service and trust of Sansone's automotive for 25+ years. The service has always been professional and guaranteed. He has worked with me in scheduling and Avery aspect of my repair and service needs. I have confidently recommended him to friends and family who were in need of a reliable , fair…

Brake service & repairElectrical repairAir & cabin filter replacement
It'sLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If you need an honest mechanic that isn’t going to “find” things that need to be fixed, that you can feel good about when you pick up your vehicle, that is 100% honest, reliable, straightforward, efficient, excellent communication, and goes out of their way to help you, then Samsones is who you’re looking for! Eric…

Reasonable priceElectrical repairExhaustGeneral repairs & maintenance
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

AMAZING Service Very Trustworthy Loyal Helpful Friendly Kind my Daughter's Mercedes Service was Excellent Let me know all the problems with the car and repaired Everything that was wrong Very Fair Pricing Excellent Service 👏

Great priceAuto engine diagnosticTire rotationsBrakes
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My husband was always the on that took care of car problems. It was new to me and I appreciated the kindness given to me. Explained all the things needing to be done.

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Dawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly staff, took the extra effort to find and diagnose a problem that was a hot and miss problem. Got the repair done in timely manner.

Reasonable priceAuto engine diagnosticService not listed
KevinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Everything was explained to me up front. So, I wasn't surprised with any additional cost. Also, the staff was very cordial.

Reasonable priceAuto engine diagnostic
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service, prompt analysis, reasonable price, no up selling

Reasonable priceAuto engine diagnostic
Kent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Absolutely awesome! I will taking all my vehicles this place in the future for service. My jeep was “brick” and they got it running again no time. Super happy!

Auto engine diagnostic
Julio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

If I could give this shop 6 stars, I would. Brought my 2003 Lexus ES300 in on Feb. 13th last month dealing with issues like misfiring and bad rpm fluctuations when idle. Having had my car brought to 3 different mechanics prior, they tried and found no solution. Initially, since it was the 4th mechanic I was bringing…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Lynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always a great staff and they really care about their customers

Great priceAuto engine diagnostic
carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I am 100% Satisfied and Happy with every aspect of work done on my Ford Ranger Truck, I will go no other place for any work needed on my vehicle from now on. AAA +++ Great customer service !!!!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceElectrical
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fantastic auto repair shop. Happy to leave a good review. Also love the fact that they speak to you in Laymans terms and explain to you the issue and the repair cost and which one is priority.👍💯

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
Nico8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great customer service From both Eric and guest facing employees. Even the way they answer the phone and speak to you is a refreshing reminder of what quality service is. They kept me informed throughout process, from receiving vehicle from tow company to initial diagnostics and were able to have repairs completed…

Great priceAuto engine diagnosticOil changeService not listed
LawrenceLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sansone’s is awesome. They have competitive pricing, are very trustworthy and provide exceptional customer service. I found them through a local advertisement which offer discounts on different services they provide. I have a 2009 VW Turbo that requires special attention and they were amazing. They greet you with…

Great priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
AlLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with the results! After a diagnostic check found out I had a bad master cylinder. Eric kept me informed on replacing it only to find out the new one was bad causing a delay. Coupon helped lowering the bill🙂

Reasonable priceAuto engine diagnosticService not listed
Janis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the only place I will take my car for repairs, they are professional and prompt 👍👍👍👍

ExhaustGeneral repairs & maintenanceAuto engine diagnostic
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you’re looking for an auto shop in the Henderson/Vegas area, we HIGHLY recommend Sansone’s Automotive. We brought our truck in with an unknown issue and they were so communicative, kind and QUICK. We left with a working truck and got updates frequently, with the best service we could ever ask for. Mac & her team are awesome!

Auto engine diagnostic
Wally6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Gr8 work. Friendly people

Auto exhaust system repairGeneral repairs & maintenanceAuto engine diagnostic
abraham4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast response and great service...

Auto engine diagnostic

Show more auto engine diagnostic reviews (22 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change170—
General repairs & maintenance131—
Auto maintenance48—
Vehicle Inspection47—
Brakes45—
Air & cabin filter replacement45—
Auto engine diagnostic42—
Steering & suspension repair35—

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