iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★874 Google reviews · 23 photos
94%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sansone's Automotive 4.9/5 based on 874 reviews, with the owner responding to 99% of feedback. Customers frequently praise the shop for honest communication, fair pricing, and quick turnaround times for services like oil changes, brake repairs, and diagnostics. Recurring themes include professional staff interactions and the use of original manufacturer parts. However, some low-star reviews cite concerns regarding unexpected diagnostic fees, parts overcharging, and unresolved issues with brake systems or vehicle damage.
Google rating: 4.9 out of 5 from 874 reviews (94% five-star).
Reviews on this page: 874 Google reviews (700 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Henderson, Nevada.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Sansone's AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sansone's Automotive: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sansone's Automotive: 84/100 on this factor. Category median: 86.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sansone's Automotive: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sansone's Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sansone's Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sansone's Automotive: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
874 Google reviews we collected
4.9of 5
5 stars82294%
4 stars223%
3 stars81%
2 stars51%
1 star172%
Praise vs complaints
Phrases our text analysis found in 700 written reviews
97%praise
Praise1,31297%
Complaints353%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5233%
Reasonable9460%
Overpriced21%
Not sure85%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28321%
Quality & results22116%
Honesty & trust21916%
Speed & response21816%
Price & value21216%
Would recommend1279%
Communication675%
What customers talk about
We read 700 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, kind, and great to interact with.”
“Been there twice with two cars and they did a great job both times.”
“Sansones damaged my hood while my vehicle was in their shop.”
“Ever since we’ve moved here to Nevada and the Henderson area I was worried about finding a mechanic I could trust or an automotive service that was good.”
“…ginally he said they do a check on the car as a courtesy, thanks for lying to me when I had asked what to expect for the dollar amount and what a wast…”
“They work quick and provide excellent customer service.”
“Eric kept me informed on replacing it only to find out the new one was bad causing a delay.”
“They fixed my vehicle at a reasonable price and did not try to upsell me.”
“But they overcharge for parts .”
“there wasn't a long wait and I would recommend to anyone in need of auto work done to give Sansone a try.”
“So a few months ago I had a great experience for my oil change , I gave 5 stars .”
“Excellent communication, trustworthy inspection, only use original manufacturer parts.”
People customers mention
Chuck33 reviews
Mike19 reviews
Sansones18 reviews
Vegas16 reviews
Eric12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sansone's Automotive for 8 kinds of job. Pick one to see what they paid and said.
MMoniqueLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Ever since we’ve moved here to Nevada and the Henderson area I was worried about finding a mechanic I could trust or an automotive service that was good. This company not only do I trust. I would tell friends and family about them because their service is very good.
JJanina10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent communication, trustworthy inspection, only use original manufacturer parts. Best customer service I have ever had from a mechanic shop. Fast service. Will be my only mechanic moving forward.
Reasonable priceVehicle InspectionService not listed
Ggary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Great people honest. I have taken in 4 cars so far nothing but a good feeling thru the whole experience
Great priceTiresSteering & suspension repairGeneral repairs & maintenance
LLarry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great service. Explained what was needed for repairs. No pressure. Very professional. Got my car back in a day. Highly recommend. You won't be disappointed.
Tthea6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
You guys at Sonsone’s Automotive really know how to take care of cars. Now I don’t have to worry knowing that our car is in good running condition. Thank you Sonsone’s Automotive & the promo coupon is the best.
Reasonable priceOil changeService not listed
JJOHN2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
First time at shop. Very quick and efficient and courteous staff. Would highly recommend this shop. Thank you again.
Ever since we’ve moved here to Nevada and the Henderson area I was worried about finding a mechanic I could trust or an automotive service that was good. This company not only do I trust. I would tell friends and family about them because their service is very good.
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto brake repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change
Response from the owner · a year ago
Thank you, Monique, for your wonderful feedback! We’re so glad to hear that you found a trustworthy mechanic with us. Your recommendation to friends and family means a lot. We look forward to continuing to provide you with great service!
J
Janina Marcione10 reviewsiTotal number of Google reviews Janina has written across all businesses on Google Maps, not just this one.
Excellent communication, trustworthy inspection, only use original manufacturer parts. Best customer service I have ever had from a mechanic shop. Fast service. Will be my only mechanic moving forward.
Price assessment: Reasonable price
Services: Vehicle Inspection, Service not listed
G
gary hale3 reviewsiTotal number of Google reviews gary has written across all businesses on Google Maps, not just this one.
Great people honest. I have taken in 4 cars so far nothing but a good feeling thru the whole experience
Price assessment: Great price
Services: Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brake service & repair, Auto brake replacement, Oil change
Response from the owner · a year ago
Thank you for the 5-star rating! We appreciate your support and are thrilled to hear that you enjoyed your experience with us. Looking forward to serving you again soon!
L
Larry Bettinardi2 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Great service. Explained what was needed for repairs. No pressure. Very professional. Got my car back in a day. Highly recommend. You won't be disappointed.
You guys at Sonsone’s Automotive really know how to take care of cars. Now I don’t have to worry knowing that our car is in good running condition. Thank you Sonsone’s Automotive & the promo coupon is the best.
Price assessment: Reasonable price
Services: Oil change, Service not listed
Response from the owner · 2 years ago
Thank you, Thea, for the positive review! We're glad to hear that we were able to take care of your car and the promo coupon was a great bonus. We appreciate your business and look forward to serving you in the future.
J
JOHN2 reviewsiTotal number of Google reviews JOHN has written across all businesses on Google Maps, not just this one.
Been there twice with two cars and they did a great job both times. Prices felt appropriate and staff is awesome.
Price assessment: Reasonable price
Services: General repairs & maintenance, Brakes
Response from the owner · 2 weeks ago
Kris, we appreciate you bringing two cars to us and telling others about both positive experiences. It means a lot to hear our pricing felt right and that the team was helpful. We value your return visits and are ready to assist with your vehicles again.
C
Clinicians Home Health Services1 reviewiTotal number of Google reviews Clinicians has written across all businesses on Google Maps, not just this one.
Services: Vehicle Inspection, Oil change, Service not listed
Response from the owner · 2 weeks ago
We're grateful for your positive feedback. We're pleased our team was courteous and that you found the service excellent. Thank you for sharing this, and we look forward to assisting you again.
T
Troy Jones4 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
I went in for my 40,000 mile check up and what an great staff they have. !! there wasn't a long wait and I would recommend to anyone in need of auto work done to give Sansone a try. Thanks alot Chuck..
Price assessment: Great price
Services: Vehicle Inspection, Vehicle safety inspection, Brake service & repair
Response from the owner · 2 weeks ago
Troy, thank you for coming in for your 40,000 mile check and for sharing this feedback. We are glad the visit was quick and our team made the process easy. We appreciate your recommendation and Chuck's shout out. We look forward to serving you again.
G
Gregory Orr4 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
