Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts

Experts Reviews · Company report
Sansone's Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Sansone's Automotive

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 874 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sansone's Automotive is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sansone's Automotive is better than 84% of auto repair shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sansone's Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sansone's Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sansone's Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sansone's Automotive is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Sansone's Automotive for 8 kinds of job.

Sansone's Automotive for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 142
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Wheel alignment” · showing 20

Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great service. Explained what was needed for repairs. No pressure. Very professional. Got my car back in a day. Highly recommend. You won't be disappointed.

Reasonable priceSteering & suspension repairVehicle InspectionWheel alignment
Ran4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The pros at Sansone's Automotive are STILL THE BEST in the business! We're repeat customers - Sansone has serviced a few of our vehicles (Honda & Cadillac). These folks know what to look for, and they're AAA certified! Seriously, what more could anyone want? 🤷🌟🌟🌟🌟🌟

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
Blusoul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have enjoyed the service and trust of Sansone's automotive for 25+ years. The service has always been professional and guaranteed. He has worked with me in scheduling and Avery aspect of my repair and service needs. I have confidently recommended him to friends and family who were in need of a reliable , fair…

Brake service & repairElectrical repairAir & cabin filter replacement
Ken7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick service on satisfied customer.. hard to find a loyal and dependable auto service center. I have both my vehicles serviced here. Im especially impressed with a video or pictures of what any problem has occurred on either of the vehicles. I do like they go through the vehicles on a detailed work sheet…

Customer photo from Ken's review
Brake service & repairGeneral repairs & maintenanceSteering & suspension repair
GabeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Exceptional communication By Eric and Cita. Great customer service. Chuck, I'm assuming is their lead mechanic, also has great communication and performed great work on my 04 Ram 1500. Drives better now then when I bought it 3 years ago. I've taken this truck to 3 different mechanics, and most of them had differing…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
GREGLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

One of the most organized shops I've been to. They know how to be efficient and thorough with repairs and each customer is given honest assessments and top tier services.

Steering & suspension repairAuto brake repairWheel alignment
Elizabeth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communication and great work. We appreciated your professionalism and prompt delivery of the vehicle. Not all shops are equal in Vegas but we now know who to go to. Thank you very much. Jim & Liz Vickers

Auto brake repairAuto brake replacementBrakes
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Joe helped me when I came in. He was very understanding about my situation. They did an inspection and honored my warranty. My vehicle was repaired in a timely manner. Thank you guys.

Steering & suspension replacementVehicle InspectionWheel alignment
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mike and Chuck always take good care of me and all of their customers. Been coming here for years.

General repairs & maintenanceOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Bruce10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sansone’s is the only Automotive business i trust, always awesome service. Thank you Chuck and team.

Auto maintenanceBatteryAir conditioning+ Punctuality+ Quality+ Professionalism
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’ve been coming to this auto shop now for years. Service is always top notch, great communication always pleasant to work with.

Air & cabin filter replacementAuto engine diagnosticWheel alignment
Scot5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great job once again. I am very satisfied with both the work and the people.

Auto side window replacementSteering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Lynn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great guys! So helpful, friendly and honest! I had a problem with my car and did not know where to bring it. My son and his friends go here and highly recommended Sansone’s Automotive. I’m so glad I went there. They checked my car, gave me an estimate and had it fix sooner than I thought. My car runs great! I’m so…

Wheel alignment
Karl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, exceeded my expectations

Steering & suspension repairWheel alignment
carolyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Fabulous repair shop run by honest helpful customercentric people.

Air & cabin filter replacementBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
BanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have used Sansone's for a few years. They recently did my 90000 mile maintenance service. They were quick and efficient. They did a great job. I will continue to go here for all my auto needs.

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Sansone’s offers professional, fair and reliable auto service. I have been trusted them for many years and really have appreciated their quality service and lower costs compared with the dealership.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been a customer for over 20 years. The personnel at Sansone’s are courteous, very experienced and reliable. I trust their judgment and expertise.

General repairs & maintenanceOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Wheel alignment
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceSteering & suspension repairWheel alignment

Show more wheel alignment reviews (4 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change170—
General repairs & maintenance131—
Auto maintenance48—
Vehicle Inspection47—
Brakes45—
Air & cabin filter replacement45—
Auto engine diagnostic42—
Steering & suspension repair35—

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