Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Reviewers frequently praise the facility for its friendly, knowledgeable staff who provide gentle care for a wide range of animals, including exotics like birds and rabbits. Common themes include prompt service, clear communication regarding treatment plans, and reasonable pricing for routine exams and hygiene appointments. However, several low-star reviews criticize specific instances of perceived rudeness, billing disputes, and disagreements over medical procedures or emergency handling.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
854 Google reviews we collected
Phrases our text analysis found in 665 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 665 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent place to take your pets, Great friendly staff, Dr Britney is wonderful, we love her, she treats our birds just like they are her own.”
“Do not appreciate staff at all called to ask some questions about care for my pet was very rude.”
“The service was prompt in wonderful as always, i bring my dog and my bird here for all their veterinary needs, and they're especially good with my Mul…”
“My appointment was for 12:30pm and I was instructed not to be late or I would be charged a late fee, the vet was the one that was 20 minutes late.”
“Been going there for 15yrs excellent service everytime”
“They are terrible veterinarians they take your moneyand don’t care about your animals at all.”
“I honestly wouldn't take my animals anywhere else and would recommend Santa Clara to anyone with exotics!”
“There are a lot of good vets here, so find one and stay away from this one.”
“This place is amazing sure a little expensive but so worth it.”
“Staff is super rude and over charged me for my pets visit.”
“Our African Mastiff ended up having a UTI they had the results the next day, Vet called back was very through in explaining, received our medication.”
“It was also not communicated to me that my cats' regular vaccinations were not included in the $95 check up, so I had a surprise $110 bill for each of my cats.”
“knowledgeable, in regards to care & honest about the care plan moving forward with my rabbit(Jack).”
“No transparency with care, over-billing, lying and hurting animals.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Santa Clara Animal Hospital for 3 kinds of job. Pick one to see what they paid and said.
Excellent place to take your pets, Great friendly staff, Dr Britney is wonderful, we love her, she treats our birds just like they are her own. We have gone there for many years and will continue as long as we have our pets.
Absolutely amazing staff! So loving and caring towards my exotic pet. They made us feel so welcomed and comfortable and reassured me that they would do everything they could to provide the best care. And they did!! If you have a pet that is like a child to you, definitely bring them here!<3 Thank you all so much again!
Took our kitty, Sebastian in for a check up and hygiene appointment. It was a drop off appointment which was great. We so appreciate the care our kitty received
The service was prompt in wonderful as always, i bring my dog and my bird here for all their veterinary needs, and they're especially good with my Mullocan Cockatoo Teela, and they were great with my new Puppy Buddy. Thanks Guys, for all you do! 🙂
Dr. Pappas is loving & caring, to my rabbit, and to my feelings as a pet owner..knowledgeable, in regards to care & honest about the care plan moving forward with my rabbit(Jack). She is who you want looking after your family pet
Our African Mastiff ended up having a UTI they had the results the next day, Vet called back was very through in explaining, received our medication. Been going there for 15yrs excellent service everytime
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 34 | — |
| Exotic animals | 23 | — |
| Birds | 15 | — |
4.6 ★★★★★ 854 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent place to take your pets, Great friendly staff, Dr Britney is wonderful, we love her, she treats our birds just like they are her own. We have gone there for many years and will continue as long as we have our pets.
Absolutely amazing staff! So loving and caring towards my exotic pet. They made us feel so welcomed and comfortable and reassured me that they would do everything they could to provide the best care. And they did!! If you have a pet that is like a child to you, definitely bring them here!<3 Thank you all so much again!
Our dachshund has had ear infections
Always friendly and polite
Took our kitty, Sebastian in for a check up and hygiene appointment. It was a drop off appointment which was great. We so appreciate the care our kitty received
Teri, thank you so much for your kind review, and for sharing such a handsome photo of Sebastian! We’re so glad to hear his visit went smoothly and that the drop-off process was convenient for you. It means a lot to know you & Sebastian felt well cared for! We truly appreciate you trusting us with his care and look forward to seeing you both again.
Did a good exam on my bird
The service was prompt in wonderful as always, i bring my dog and my bird here for all their veterinary needs, and they're especially good with my Mullocan Cockatoo Teela, and they were great with my new Puppy Buddy. Thanks Guys, for all you do! 🙂
Dr. Pappas is loving & caring, to my rabbit, and to my feelings as a pet owner..knowledgeable, in regards to care & honest about the care plan moving forward with my rabbit(Jack). She is who you want looking after your family pet
Our African Mastiff ended up having a UTI they had the results the next day, Vet called back was very through in explaining, received our medication. Been going there for 15yrs excellent service everytime
The doc was fantastic and the techs were gentle and kind. Only issue is the telephones
Thank you Janice! We are so happy you had a great experience at Santa Clara Animal Hospital.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
