#1
Bush Animal Hospital
“I am very happy with my experience at this clinic. The staff is friendly, helpful, knowledgeable, and professional. I have 2 LARGE dogs, both Mastiff breed. One is 13, one is a pup. The staff is so great at…” — Google review
Experts Reviews · 2026 Ratings
The Best Veterinary Emergency Services in Eugene, OR
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
—typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
94%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.70★average ratingPlain average of every Google star rating we collected for these companies.
5.2%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
From 25,351 Google reviews of 58 top-rated veterinary emergency services nationwide; 10 of them in Eugene, OR. Updated November 1, 2026.
Find the right company for your job
Pick the job — we re-rank companies by how customers rated that exact job.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of veterinary emergency services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 | Bush Animal HospitalEugene, OR | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%73+5.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAB | 4.84 | — |
| 2 |  Q Street Animal HospitalEugene, OR | B 73How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%95+13.4Replies to reviews 7%36+2.5Craft & service penalty84−1.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAD | 4.69 | — |
| 3 |  Willakenzie Animal ClinicEugene, OR | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%62+15Value 14%69+9.8Replies to reviews 7%53+3.7Craft & service penalty90−1Momentum penalty86−1.4Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBABAC | 4.77 | — |
| 4 |  The Ark Veterinary ClinicEugene, OR | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%59+14.3Value 14%74+10.5Replies to reviews 7%92+6.5Craft & service penalty95−0.5Momentum penalty91−0.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCABAA | 4.66 | — |
| 5 |  Animal Health AssociatesEugene, OR | B 66How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%57+13.8Value 14%59+8.3Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCACAB | 4.68 | — |
| 6 |  Oregon Veterinary Referral AssociatesEugene, OR | B 65How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%60+14.5Value 14%81+11.5Replies to reviews 7%25+1.8Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAD | 4.65 | — |
| 7 |  Del Oeste Equine HospitalEugene, OR | B 63How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%61+8.6Replies to reviews 7%20+1.4Craft & service penalty73−2.7Momentum penalty49−5.1Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBBBCD | 4.82 | — |
| 8 |  West Eugene Animal HospitalEugene, OR | B 63How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%59+14.3Value 14%75+10.6Replies to reviews 7%41+2.9Craft & service penalty66−3.4Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCBBAC | 4.58 | — |
| 9 |  Cascade Animal ClinicEugene, OR | B 63How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%76+10.7Replies to reviews 7%34+2.4Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBABAD | 4.59 | — |
| 10 |  Santa Clara Animal HospitalEugene, OR | C 59How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%49+6.9Replies to reviews 7%84+5.9Craft & service penalty54−4.6Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBCCAA | 4.57 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Veterinary Emergency Services in Eugene, OR at a glance
How the 10 veterinary emergency services we rated in Eugene, OR compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A110%
- Grade B880%
- Grade C110%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up00%
- 4.80–4.89★220%
- 4.60–4.79★550%
- Below 4.60★330%
What customers praise
Share of Google review highlights.
- Quality1,20626%
- Professionalism1,44031%
- Responsiveness1,23526%
- Punctuality00%
- Value81217%
Was the price fair?
All price verdicts left with reviews.
- Great price44420%
- Reasonable1,51468%
- Overpriced1246%
- Not sure1296%
Price verdicts by year
Share calling it great / reasonable / overpriced.
2025
2026
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated veterinary emergency services in Eugene, OR average 4.7★ on Google across 5,600 reviews. Bush Animal Hospital has the top rating (4.8★), and The Ark Veterinary Clinic has the most reviews (904). Updated October 29, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (5,600 reviews combined) and currently operating. Request a call back and the company will phone you directly.
#2
Willakenzie Animal Clinic
“We’ve been going here for a few years now and currently Heidi, our German Shepherd, is a patient. They are all very accommodating if she needs to be seen urgently and get her in quickly for a checkup.” — Google review
#3
The Ark Veterinary Clinic
“We love The Ark Vet! They have taken such good care of our cat and everyone there is so informed and helpful! Thank you!” — Google review
#4
Q Street Animal Hospital
“My little mystery companion is very special to me, and I would not trust him with anyone other than Dr.Rensema 😻 I used to use the mobile vet, but now that I have found this clinic, I won’t take him anywhere else.…” — Google review
#5
Animal Health Associates
“I've been going to AHA for several years. The staff have always been friendly and professional. The veterinarians answer all my questions and are responsive to my concerns about my cat. I will continue to use AHA…” — Google review
#6
Del Oeste Equine Hospital
“I am new to the area and Dr. Annabelle Geisler has been a huge help. She’s gone above and beyond in her assistance. The office staff are also incredibly helpful and kind. I would highly recommend Del Oeste Equine…” — Google review
#7
Oregon Veterinary Referral Associates
“One of my dogs tore an ACL and will need surgery. OVRA was highly recommended by my vet. A very friendly staff and skilled surgeons. They did a complete evaluation and thoroughly explained everything to me.” — Google review
#8
Santa Clara Animal Hospital
“Excellent place to take your pets, Great friendly staff, Dr Britney is wonderful, we love her, she treats our birds just like they are her own. We have gone there for many years and will continue as long as we have…” — Google review
#9
West Eugene Animal Hospital
“I reached out because my dog had a lump appear seemingly overnight. I made an appointment and the moment I spoke with Thomas doing intake, I knew I made the right decision. He was so polite and just perfect for the…” — Google review
#10
Cascade Animal Clinic
“I've been a client here over 20 years. All of my pets have received the best care, food recommendations, medication and doctors care. Everything is explained clearly when it comes to treatment options, medication…” — Google review
How we pick veterinary emergency services in Eugene
We scan Google Maps for veterinary emergency service listings in and around Eugene, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Frequently asked questions
Who is the highest-rated veterinary emergency service in Eugene?
Bush Animal Hospital has the highest Google rating on our Eugene list: 4.8 out of 5 from 780 reviews (as of October 29, 2026).
Which veterinary emergency service in Eugene has the most reviews?
The Ark Veterinary Clinic has the most Google reviews among the companies listed here: 904, with a 4.7★ average.
How are these veterinary emergency services chosen?
Only open Eugene-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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