Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Reviewers frequently highlight the clinic's friendly, gentle staff, efficient scheduling, and clear communication regarding treatment options and costs. Many clients appreciate the transparent pricing structure, including new client discounts and payment plans, which they find reasonable compared to other local providers. However, a recurring criticism in lower-rated reviews involves perceived price increases and communication lapses, such as missed diagnoses or unaddressed requests, leading some long-term customers to feel financially taken advantage of.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
418 Google reviews we collected
Phrases our text analysis found in 307 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They're very conservative on spend and making sure I'm fully knowledgeable on costs.”
“Was very impressed w treatment & by the Kitten Package pricing that provides a year's worth of necessary care, w option for affordable monthly payments.”
“The care might be good (nothing exceptional), but the price gouging is absolutely disgusting.”
“WE WILL BE BACK AND WOULD HIGHLY RECOMMEND BASED OFF OUR FIRST IMPRESSION.”
“I have used this place for the past 8 years, but never again.”
“Brak Moczygemba and all the staff (shout out Morgan in particular) are great, and it's very easy to make a quick appointment.”
“…5 am and got a call at 8:19 saying the cat was on the table and if I didnt call back in the next five minutes they would wake him up because Rosen cou…”
“Bruce was thorough and compassionate when discussing options for our lab’s bone cancer.”
“…ight before, the bottle was for 4-5tabs at 100mg per tablets, he did terrible on that, drooling and shaking.…”
“Everything is explained clearly when it comes to treatment options, medication choices, etc.”
“The staff were kind and professional, but I was disappointed by the lack of communication regarding charges.”
“They took the time to listen to my concerns, provided thoughtful recommendations and a clear treatment plan, and made me feel like they genuinely cared.”
“took our money and didn't do what they said they were going to do.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cascade Animal Clinic for 1 kind of job. Pick one to see what they paid and said.
I've been a client here over 20 years. All of my pets have received the best care, food recommendations, medication and doctors care. Everything is explained clearly when it comes to treatment options, medication choices, etc. My pets are truly in the best hands!
Dr. Brak Moczygemba and all the staff (shout out Morgan in particular) are great, and it's very easy to make a quick appointment. I really appreciate their gentle approach with my dog, who can be very anxious.
First time going to Cascade because we moved too far away from our previous vet. They have been WONDERFUL. My poor German Shepherd is ill with something mysterious (vomiting and lethargy). It's so non-distinct that it's hard to tell what wrong with my puppers, but the vet, vet techs and admin team have been in…
Everyone is very kind, friendly and supportive of myself and my pet they go above and beyond.
my cat presented with a swollen lower jaw. I got a same day appt and was quoted their exam price with a new client discount. The Vet was very efficient. Diagnosed abscess. She drained what she could and prescribed antibiotics. Stated he may need anesthesia surgery if the abscess persists. I was charge the…
Absolutely wonderful service! Everyone was so nice and accommodating. Our dog got hit by a car at our property in Oakridge a couple weeks before. He needed a check up to make sure he was healing well. They made him feel safe and loved! Honestly, best vet clinic I have been to, ever! Reasonably priced not judgemental, very kind.
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 26 | — |
4.6 ★★★★★ 418 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very kind and professional!!!
Hi, Lynda. Your feedback is highly appreciated. Thank you for taking the time to leave us a review!
I've been a client here over 20 years. All of my pets have received the best care, food recommendations, medication and doctors care. Everything is explained clearly when it comes to treatment options, medication choices, etc. My pets are truly in the best hands!
Hi, Michelle. We appreciate you taking the time to leave us a review and value your input!
Dr. Brak Moczygemba and all the staff (shout out Morgan in particular) are great, and it's very easy to make a quick appointment. I really appreciate their gentle approach with my dog, who can be very anxious.
Hi, Jay. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
The best vet in Lane County
Hi, Virginia. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
First time going to Cascade because we moved too far away from our previous vet. They have been WONDERFUL. My poor German Shepherd is ill with something mysterious (vomiting and lethargy). It's so non-distinct that it's hard to tell what wrong with my puppers, but the vet, vet techs and admin team have been in constant communication with me, relaying test results. Supporting my decisions and making best recommendations. They're very conservative on spend and making sure I'm fully knowledgeable on costs. Couldn't be more grateful. We'll be bringing our other dog there as well and continuing to rely on them for our vet needs. Big thanks to your whole team!!
Hi, Lynn. Thank you for taking the time to leave us a review, your feedback is so important to us!
Everyone is very kind, friendly and supportive of myself and my pet they go above and beyond.
Hi, Tina. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
excellent service!
Hi, Mathew. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
my cat presented with a swollen lower jaw. I got a same day appt and was quoted their exam price with a new client discount. The Vet was very efficient. Diagnosed abscess. She drained what she could and prescribed antibiotics. Stated he may need anesthesia surgery if the abscess persists. I was charge the price quoted plus antibiotics. After the discount I paid less than $100. That has NEVER happened anywhere else. I was not charged extra for the drainage, which would have been an office procedure fee at our old Vet’s office. VERY VERY HAPPY WITH OUR SERVICE, the staff were very kind to my pet, and I didn’t feel like I got robbed when I left. WE WILL BE BACK AND WOULD HIGHLY RECOMMEND BASED OFF OUR FIRST IMPRESSION.
Hi, Crystal. Thank you for taking the time to leave us a review, your feedback is so important to us!
Amazing staff, quick service, helpful information.
Hi, The. Your feedback is highly appreciated. Thank you for taking the time to leave us a review!
Absolutely wonderful service! Everyone was so nice and accommodating. Our dog got hit by a car at our property in Oakridge a couple weeks before. He needed a check up to make sure he was healing well. They made him feel safe and loved! Honestly, best vet clinic I have been to, ever! Reasonably priced not judgemental, very kind.
Hi, Kara. We appreciate you taking the time to leave us a review and value your input!
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
