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Del Oeste Equine Hospital

Veterinarian · Eugene, OR · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%61+8.6Replies to reviews 7%20+1.4Craft & service penalty73−2.7Momentum penalty49−5.1Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 88 Google reviews · 24 photos
93%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review

Del Oeste Equine Hospital at a glance

Google reviewers rate Del Oeste Equine Hospital 4.8 out of 5 stars based on 88 reviews, frequently praising the veterinary team's knowledge, patience, and thoroughness during dental floats, pre-purchase exams, and emergency care. Clients appreciate the staff's communication and willingness to accommodate remote requests, though some note that prices have increased since the facility moved. A recurring criticism involves delayed follow-up calls and slow response times for test results or authorizations, particularly during emergencies.

  • Google rating: 4.8 out of 5 from 88 reviews (93% five-star).
  • Reviews on this page: 88 Google reviews (76 with written comments, 6 with photos).
  • Owner responses: the business replied to 2% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Veterinary Emergency Service serving Eugene, Oregon.

Data from Google, last updated October 29, 2026.

Score profile vs other veterinary emergency services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction78Reliability75Craft & service73Value61Momentum49Replies to reviews20Satisfaction: 78 (median 72)Reliability: 75 (median 60)Craft & service: 73 (median 92)Value: 61 (median 80)Momentum: 49 (median 100)Replies to reviews: 20 (median 53)
Del Oeste Equine HospitalVeterinary Emergency Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Del Oeste Equine Hospital: 78/100 on this factor. Category median: 72.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Del Oeste Equine Hospital: 75/100 on this factor. Category median: 60.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Del Oeste Equine Hospital: 73/100 on this factor. Category median: 92.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Del Oeste Equine Hospital: 61/100 on this factor. Category median: 80.B
61
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Del Oeste Equine Hospital: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Del Oeste Equine Hospital: 20/100 on this factor. Category median: 53.D
20

Bar = this company · dark tick = category median.

Star ratings

88 Google reviews we collected

  • 5 stars8293%
  • 4 stars11%
  • 3 stars22%
  • 2 stars11%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 76 written reviews

  • Praise10597%
  • Complaints33%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price117%
  • Reasonable467%
  • Overpriced117%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3936%
  • Would recommend1918%
  • Quality & results1716%
  • Speed & response109%
  • Communication109%
  • Price & value76%
  • Honesty & trust66%

What customers talk about

We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The office staff are also incredibly helpful and kind.”
  • “I would highly recommend Del Oeste Equine Hospital.”
  • “Dr Geisler was very thorough in her examination of my horse, who had I thought a hip issue.”
  • “three horses got their dentals in the time it used to take for two, fast efficient and pleasant answered all questions .”
  • “Dugan was thorough, transparent, and took the time to clearly explain each step while patiently answering all of our questions.”
  • “He gives me reasonable options and takes my questions and circumstances into account.”
  • “In general, they have polite, knowledgeable veterinarians on staff, and we've trusted them with the care of our horses for many years.”

People customers mention

  • Camp 11 reviews
  • Connell 6 reviews
  • Lemhouse 6 reviews
  • Dugan 4 reviews
  • Lengele 4 reviews
  • Geisler 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Del Oeste Equine Hospital for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I am new to the area and Dr. Annabelle Geisler has been a huge help. She’s gone above and beyond in her assistance. The office staff are also incredibly helpful and kind. I would highly recommend Del Oeste Equine Hospital.

Large animals
CecilyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I have heard about Del Oeste since being in Oregon in 2003 from serious horsemanship friends but had not been a regular client due to location. I had a last-minute non-emergency, and they had availability, originally for mobile services and then when I realized the vet is right on the way to the location I'm…

Great priceLarge animals
LouAnn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Came in yesterday for some Bute needed vet authorization so was told I would receive call back this morning its 3:15pm now. Before you became Corporate notification was done in a timely manner.

JacobLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were willing to work with me when there was an error from my trainer. And they had a lot of info for me on everything to help me.

Large animals
Kd11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had them out to float my horses teeth and clean his sheath, they did a great job, they were patient and the price was nice, though I was with a group of 3 and we split the farm call so it was cheaper that way. The vet was very patient with both my horse who has a mind of his own, and the pony that got spooked. He talked nicely to them and was kind to them.

Reasonable priceLarge animals
SekhmetLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★

There a vet I mean if you have thousands of money of course they'll be willing to do anything. Overall everything's a good service. Prices are absolutely outrageous,but you get what you get I guess.

Overpriced

Photos

Customer reviews

4.8 ★★★★★ 88 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nancy Allen5 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am new to the area and Dr. Annabelle Geisler has been a huge help. She’s gone above and beyond in her assistance. The office staff are also incredibly helpful and kind. I would highly recommend Del Oeste Equine Hospital.

  • Services: Large animals
Cecily YatesLocal Guide · 24 reviewsTotal number of Google reviews Cecily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have heard about Del Oeste since being in Oregon in 2003 from serious horsemanship friends but had not been a regular client due to location. I had a last-minute non-emergency, and they had availability, originally for mobile services and then when I realized the vet is right on the way to the location I'm transporting two horses to, it ended up being right at Del Oeste. They have a sterling reputation and it's easy to see why. Dr Geisler was very thorough in her examination of my horse, who had I thought a hip issue. The staff were professional and accommodating. That place is outstanding and I highly recommend.

  • Price assessment: Great price
  • Services: Large animals
Seasoned PerspectiveLocal Guide · 290 reviewsTotal number of Google reviews Seasoned has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

In general, they have polite, knowledgeable veterinarians on staff, and we've trusted them with the care of our horses for many years. We've been very satisfied with the care received and appreciate the work they do for the equine community. Since moving to their new location a few years ago, costs have increased, but that's true of just about everything these days, and horses certainly aren't inexpensive to care for. The biggest jump has been in farm call fees, which often makes it more cost effective to trailer horses to the clinic instead. The new facility is nice and well equipped, but the parking lot can sometimes feel a bit chaotic. There doesn't seem to be much guidance for parking, so people tend to pull in and park wherever they can find space. Most of the time it's manageable, but on busy days I could definitely see things getting a little wild 😂. Overall, we've had positive experiences over the years and continue to trust them with our horses' care. While the costs and parking situation aren't ideal, the quality of the veterinary staff and the care they provide have kept us coming back.

  • Services: Large animals
LouAnn Moore4 reviewsTotal number of Google reviews LouAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came in yesterday for some Bute needed vet authorization so was told I would receive call back this morning its 3:15pm now. Before you became Corporate notification was done in a timely manner.

Jacob BennettLocal Guide · 27 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were willing to work with me when there was an error from my trainer. And they had a lot of info for me on everything to help me.

  • Services: Large animals
Kd J11 reviewsTotal number of Google reviews Kd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had them out to float my horses teeth and clean his sheath, they did a great job, they were patient and the price was nice, though I was with a group of 3 and we split the farm call so it was cheaper that way. The vet was very patient with both my horse who has a mind of his own, and the pony that got spooked. He talked nicely to them and was kind to them.

  • Price assessment: Reasonable price
  • Services: Large animals
SekhmetLocal Guide · 12 reviewsTotal number of Google reviews Sekhmet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

There a vet I mean if you have thousands of money of course they'll be willing to do anything. Overall everything's a good service. Prices are absolutely outrageous,but you get what you get I guess.

  • Price assessment: Overpriced
Ryan McMurry7 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From the very first call to the final goodbye, the entire experience was outstanding. Since we’re from out of the area, we contacted Del Oeste Equine Hospital for a pre-purchase exam, and the team exceeded our expectations every step of the way. Jessica handled multiple calls for us and was incredibly helpful—answering all of our questions about their PPE process and even taking the time to look into any available records on the horse we were considering. Dr. Dugan and Caylee were absolutely exceptional. As out-of-area buyers, there’s always a bit of concern about whether the vet will be fully in your corner, but that was never an issue here. Dr. Dugan was thorough, transparent, and took the time to clearly explain each step while patiently answering all of our questions. We’ve been through a PPE before, and this was, without a doubt, the best experience we’ve ever had. Not only did we feel well taken care of, but we also walked away far more informed—even though we ultimately chose a different direction than we initially expected. Everything outlined on their website about the pre-purchase exam is exactly what we experienced, and we are truly grateful.

Peggy SwearingenLocal Guide · 11 reviewsTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used Del Oeste vet for many years. Dr Lengele and Dr Camp have been great and compassionate with my horses. Always willing to explain and and answer your questions or concerns.Everyone working there are friendly and great to work with.

  • Price assessment: Reasonable price
  • Services: Large animals
shelley r barry8 reviewsTotal number of Google reviews shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Camp is thorough and knowledgeable. My mare has had stifle issues and he conveys information to me that is very helpful in getting Timber to be her very best!

Del Oeste Equine Hospital on Google Maps →

Business details