iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%73+5.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
4.8★★★★★780 Google reviews · 24 photos
93%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently highlight the clinic's clean facilities, attentive staff, and thorough explanations during exams, noting that appointments are often efficient with minimal wait times. Positive feedback emphasizes compassionate care for various animals and transparent communication through digital portals. However, a recurring criticism in lower-rated reviews involves perceived high pricing and difficulties reaching the office during urgent situations, with some clients reporting slow response times to after-hours messages or dissatisfaction with billing practices.
Google rating: 4.8 out of 5 from 780 reviews (93% five-star).
Reviews on this page: 780 Google reviews (575 with written comments, 71 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 27, 2026.
Service: Veterinary Emergency Service serving Eugene, Oregon.
Data from Google, last updated October 29, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bush Animal HospitalVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bush Animal Hospital: 86/100 on this factor. Category median: 72.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bush Animal Hospital: 86/100 on this factor. Category median: 60.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bush Animal Hospital: 100/100 on this factor. Category median: 92.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bush Animal Hospital: 84/100 on this factor. Category median: 80.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bush Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bush Animal Hospital: 73/100 on this factor. Category median: 53.B
73
Bar = this company · dark tick = category median.
Star ratings
780 Google reviews we collected
4.8of 5
5 stars72493%
4 stars284%
3 stars71%
2 stars10%
1 star203%
Praise vs complaints
Phrases our text analysis found in 575 written reviews
96%praise
Praise78096%
Complaints324%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price1315%
Reasonable5869%
Overpriced67%
Not sure78%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude34442%
Speed & response11014%
Quality & results9311%
Would recommend8811%
Communication638%
Price & value628%
Honesty & trust526%
What customers talk about
We read 575 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is friendly, helpful, knowledgeable, and professional.”
“Most expensive vet in Eugene, cares more about your money than your pet, and I honestly think they only hire you for receptionist if you are insanely rude.”
“They were very quick to get us in on short notice and we feel they have the most qualified veterinarians in the area.”
“The veterinarian was kind thorough & very good with my two pups.”
“I have been going here for 9 years and consistently they have given terrible service, over charged and failed to provide the services needed.”
“I highly recommend making this place your go to for all your pets needs.”
“If you want to spend your hard earned money for a vet to give your dog a couple of treats and nothing else, then I highly recommend this place.”
“Wright explained things well and gave me options for treatment.”
“Cost was affordable, everything was clean, and they gave me a credit for a referral from a family member.”
“very expensive, heartless b.”
“I appreciate her honesty and compassion, and Fizzy loves her (and her treats she gives him) so much!”
People customers mention
Newman52 reviews
Wright21 reviews
Beyerinck16 reviews
Blystone15 reviews
Vet13 reviews
Gibson10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bush Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
SSarahlynLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I am very happy with my experience at this clinic. The staff is friendly, helpful, knowledgeable, and professional.
I have 2 LARGE dogs, both Mastiff breed. One is 13, one is a pup. The staff is so great at handling them both. The waiting area is clean and very low stress for my dogs. The exam rooms are also…
Reasonable priceLarge animals
DDawn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Dr Wright always treats me with respect and my 15 year old senior dog with love. I appreciate her honesty and compassion, and Fizzy loves her (and her treats she gives him) so much!
Reasonable priceService not listed
KKaren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am new to town and needed to find a vet for my 14 year-old lab mix with arthritis.
She and the vet tech were very kind with my dog. Dr. Wright explained things well and gave me options for treatment. I’m very happy to have found Bush Animal Hospital.
Reasonable priceLarge animals
DDuncan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Dr. Newman has cared for our dogs for 19 years. He's always been responsive and concerned.
I couldn't ask for a better caretaker for our beloved pets.
+ Responsiveness+ Reliability+ Quality
NNatalieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This was our first visit here, bringing my grumpy and shy heeler puppy. The staff was all incredible, and very patient with him. We recoeved exactly what we needed and will be returning and bringing our cat too!
Great priceLarge animals
Ggeorge4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
They were very quick to get us in on short notice and we feel they have the most qualified veterinarians in the area. Thank you Bush Animal Hospital! Our dog Cash is doing well!
I am very happy with my experience at this clinic. The staff is friendly, helpful, knowledgeable, and professional.
I have 2 LARGE dogs, both Mastiff breed. One is 13, one is a pup. The staff is so great at handling them both. The waiting area is clean and very low stress for my dogs. The exam rooms are also clean and staff is great managing animals to keep vet visits positive.
I highly recommend making this place your go to for all your pets needs.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 8 months ago
We are so grateful for your kind review and for sharing your pups with us! Thank you!
D
Dawn Capone5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Dr Wright always treats me with respect and my 15 year old senior dog with love. I appreciate her honesty and compassion, and Fizzy loves her (and her treats she gives him) so much!
Price assessment: Reasonable price
Services: Service not listed
K
Karen Cusolito6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I am new to town and needed to find a vet for my 14 year-old lab mix with arthritis.
She and the vet tech were very kind with my dog. Dr. Wright explained things well and gave me options for treatment. I’m very happy to have found Bush Animal Hospital.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 6 days ago
Welcome to Bush Animal Hospital! We are happy you found us and that we can support you and your pet!
D
Duncan Murray3 reviewsiTotal number of Google reviews Duncan has written across all businesses on Google Maps, not just this one.
This was our first visit here, bringing my grumpy and shy heeler puppy. The staff was all incredible, and very patient with him. We recoeved exactly what we needed and will be returning and bringing our cat too!
Price assessment: Great price
Services: Large animals
Response from the owner · 2 weeks ago
Thank you! We’re glad our team made your puppy’s first visit a positive experience and look forward to welcoming your cat too.
O
ooumpa loompaLocal Guide · 7 reviewsiTotal number of Google reviews ooumpa has written across all businesses on Google Maps, not just this one.
They were very quick to get us in on short notice and we feel they have the most qualified veterinarians in the area. Thank you Bush Animal Hospital! Our dog Cash is doing well!
Price assessment: Great price
Services: Large animals
Response from the owner · Edited a week ago
What a relief! We are so glad Cash is feeling better and we are so grateful for you kind words. Please give that fella a great big hug from all of us!
D
Donna White10 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Love our vet . He is kind and and very knowledgeable. The clinic is clean and efficient. They don't push products or unnecessary services. The price for a well visit with one vaccine and a fecal test was $243. That seems high to me but maybe it is just the going rate these days
Price assessment: Overpriced
Response from the owner · 4 weeks ago
Thank you for your kind words! We appreciate your feedback regarding pricing and are happy to discuss the individual services included.
