Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Santa Clara Animal Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%49+6.9Replies to reviews 7%84+5.9Craft & service penalty54−4.6Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Santa Clara Animal Hospital

Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.6★ from 854 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Clara Animal Hospital is better than 66% of veterinary emergency services.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Clara Animal Hospital is better than 60% of veterinary emergency services.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Clara Animal Hospital is better than 54% of veterinary emergency services.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Clara Animal Hospital is better than 49% of veterinary emergency services.C
49
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Clara Animal Hospital is better than 100% of veterinary emergency services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Clara Animal Hospital is better than 84% of veterinary emergency services.A
84

Reviews for your job

Customers hired Santa Clara Animal Hospital for 3 kinds of job.

Santa Clara Animal Hospital for birds

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Birds”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Birds”

Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Did a good exam on my bird

Birds
Janice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The doc was fantastic and the techs were gentle and kind. Only issue is the telephones

Reasonable priceLarge animalsBirds
sherriLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great staff, they schedule so that you will be served when scheduled, no long delays. Yet, there is so much need in the community that it takes weeks to get in. For emergency visits, all they offer is a drop off. They will attend to your precious one, same day. But it sure is hard to leave an sick pet behind. Their…

Reasonable priceBirds
Marla12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

I take my bird there for nail trims. Both times I’ve taken a sick bird there, they have been given antibiotics and both birds died within two weeks.

Not sureBirds
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great place for avian pet care. Friendly and professional staff.

Reasonable priceBirds
HaleyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My duck got attacked by a raccoon and my normal vet does not see birds. They were able to get me in same day and treated my little girl well! The front desk is very nice and helpful. The doctor provided very thorough directions and advice. I was surprised by how little my bill was with everything included!

Customer photo from Haley's review
Great priceBirds
Dorothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service all around.

Reasonable priceBirds
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dr Britney is amazing. She has helped us multiple times now with different chickens who had been injured by other animals. She is so caring and kind. She gave us multiple different treatment options that were within our comfort level. Genuinely the best expierence I've had with any vet in a long time. I appreciate…

Great priceBirdsExotic animals
AlexandraLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Simpson loves Dr Jess and her team! Everyone is always so sweet here. I’ve never taken my bird to a normal vet visit where you just drop them off for part of the day. When they told me that was their procedure I was a lil nervous leaving my baby but they did so good with her and she was so happy when I picked her…

Customer photo from Alexandra's reviewCustomer photo from Alexandra's review
Great priceBirds
Debra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kind, compassionate, knowledgeable. I appreciated getting an appointment in a very timely manner.

Reasonable priceBirds
Maida8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They took good care of my sweet chicken, Ella. Really good.

Reasonable priceBirds
LeahLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

One of my chickens was attacked overnight and, it was beyond my care so I called Santa Clara Animal Hospital after a quick search for an avian vet. While an appointment wasn't readily available they talked me through my options for urgent/emergent care and I was able to get my injured hen in. I was greeted by Sara…

Birds
SamanthaLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Have brought my flock here to get exams and they handle them with care. I appreciate the staff always answering my questions and providing information for me. They are all friendly and great at their job!

Reasonable priceBirds
LoriLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceBirds
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceBirds

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 60%Overpriced 11%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Large animals34—
Exotic animals23—
Birds15—

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