PLUMBERS · HOUSTON, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORESanthoff Plumbing
Better than 27% of plumbers · #66 of 90
4.9★842 Google reviewsGoogle star rating as shown on Google Maps.
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
74%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Santhoff Plumbing for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Garbage disposal repair”
SylviaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Repair of garbage disposal. They have warranties for all equipment that is installed by their technicians. They stand by their products and their warranties. Very Courteous and knowledgeable. I use Santhoff plumbing for ALL of my plumbing needs and they always deliver!!!!
Paid $600–700Reasonable priceGarbage disposal repair
Orlando10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
I can always count on Santhoff to resolve my plumbing problems on a timely and efficient basis.
Paid $600–700Reasonable priceDrain cleaningGarbage disposal repair
MichelleLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Home repairs can be stressful, especially plumbing issues! They came on time and completely reworked my pipes and stopped my many leaks! I had a number of issues and they explained all so I could understand and they fixed it and made it better than before! I highly recommend them as they are very trustworthy and knowledgeable.
Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Santhoff, grey = plumbers average
Rating over time
Price
$693+45% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 16%Reasonable 69%Overpriced 7%Not sure 8%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
36
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
21
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
63
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
39
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
15
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
36
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
34
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+201 / −0
Professionalism
+233 / −0
Responsiveness
+199 / −0
Punctuality
+195 / −0
Value
+122 / −0
