Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%70+24.5Reliability 15%57+8.5Craft & service 20%98+19.6Value 10%37+3.7Momentum 8%12+1Track record 7%35+2.5Accountability 5%31+1.6Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORESanthoff Plumbing
Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 842 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Santhoff Plumbing is better than 70% of plumbers.B
70
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Santhoff Plumbing is better than 57% of plumbers.C
57
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Santhoff Plumbing is better than 98% of plumbers.A
98
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Santhoff Plumbing is better than 37% of plumbers.D
37
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Santhoff Plumbing is better than 12% of plumbers.F
12
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Santhoff Plumbing is better than 35% of plumbers.D
35
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Santhoff Plumbing is better than 31% of plumbers.D
31
Reviews for your job
Customers hired Santhoff Plumbing for 8 kinds of job.
Santhoff Plumbing for HVAC duct & vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$693+49% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 16%Reasonable 69%Overpriced 7%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 64 | $227–$606 |
| Plumbing pipe repair | 54 | $353–$1.2k |
| Plumbing leak detection | 48 | $124–$633 |
| Plumbing leak repair | 45 | $278–$986 |
| Drain cleaning | 44 | $227–$554 |
| Faucet repair | 39 | $205–$607 |
| Water heater installation | 24 | $1.2k–$2.4k |
| Toilet installation | 24 | $554–$1.4k |
