Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORESanthoff Plumbing
Houston, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 842 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Santhoff Plumbing is better than 36% of plumbers.D
36
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Santhoff Plumbing is better than 21% of plumbers.D
21
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Santhoff Plumbing is better than 63% of plumbers.B
63
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Santhoff Plumbing is better than 39% of plumbers.D
39
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Santhoff Plumbing is better than 15% of plumbers.F
15
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Santhoff Plumbing is better than 36% of plumbers.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Santhoff Plumbing is better than 34% of plumbers.D
34
Reviews for your job
Customers hired Santhoff Plumbing for 8 kinds of job.
Santhoff Plumbing for water damage-related cleanup & repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$693+45% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 16%Reasonable 69%Overpriced 7%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 64 | $227–$618 |
| Plumbing pipe repair | 54 | $366–$1.2k |
| Plumbing leak detection | 48 | $124–$656 |
| Plumbing leak repair | 45 | $295–$1.1k |
| Drain cleaning | 44 | $176–$580 |
| Faucet repair | 39 | $208–$611 |
| Water heater installation | 24 | $1.2k–$2.4k |
| Toilet installation | 24 | $514–$1.2k |
