Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Santhoff Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE

Santhoff Plumbing

Houston, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 842 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Santhoff Plumbing is better than 36% of plumbers.D
36
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Santhoff Plumbing is better than 21% of plumbers.D
21
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Santhoff Plumbing is better than 63% of plumbers.B
63
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Santhoff Plumbing is better than 39% of plumbers.D
39
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Santhoff Plumbing is better than 15% of plumbers.F
15
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Santhoff Plumbing is better than 36% of plumbers.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Santhoff Plumbing is better than 34% of plumbers.D
34

Reviews for your job

Customers hired Santhoff Plumbing for 8 kinds of job.

Santhoff Plumbing for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Garbage disposal repair”

SylviaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Repair of garbage disposal. They have warranties for all equipment that is installed by their technicians. They stand by their products and their warranties. Very Courteous and knowledgeable. I use Santhoff plumbing for ALL of my plumbing needs and they always deliver!!!!

Paid $600–700Reasonable priceGarbage disposal repair
Orlando10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I can always count on Santhoff to resolve my plumbing problems on a timely and efficient basis.

Paid $600–700Reasonable priceDrain cleaningGarbage disposal repair
MichelleLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Home repairs can be stressful, especially plumbing issues! They came on time and completely reworked my pipes and stopped my many leaks! I had a number of issues and they explained all so I could understand and they fixed it and made it better than before! I highly recommend them as they are very trustworthy and knowledgeable.

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality

Price

$693+45% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 69%Overpriced 7%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair64$227–$618
Plumbing pipe repair54$366–$1.2k
Plumbing leak detection48$124–$656
Plumbing leak repair45$295–$1.1k
Drain cleaning44$176–$580
Faucet repair39$208–$611
Water heater installation24$1.2k–$2.4k
Toilet installation24$514–$1.2k

Compare with

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