Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%21+3.2Craft & service 20%63+12.6Value 10%39+3.9Momentum 8%15+1.2Track record 7%36+2.5Accountability 5%34+1.7Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORESanthoff Plumbing
Houston, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 842 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Santhoff Plumbing is better than 36% of plumbers.D
36
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Santhoff Plumbing is better than 21% of plumbers.D
21
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Santhoff Plumbing is better than 63% of plumbers.B
63
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Santhoff Plumbing is better than 39% of plumbers.D
39
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Santhoff Plumbing is better than 15% of plumbers.F
15
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Santhoff Plumbing is better than 36% of plumbers.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Santhoff Plumbing is better than 34% of plumbers.D
34
Reviews for your job
Customers hired Santhoff Plumbing for 8 kinds of job.
Santhoff Plumbing for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Roman · Edited 9 months ago
Great Team ! Our Family has used them for Decades. Highly recommend !
Drain cleaningSump pump repair+ Responsiveness+ Punctuality+ Quality
Price
$693+45% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 16%Reasonable 69%Overpriced 7%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 64 | $227–$618 |
| Plumbing pipe repair | 54 | $366–$1.2k |
| Plumbing leak detection | 48 | $124–$656 |
| Plumbing leak repair | 45 | $295–$1.1k |
| Drain cleaning | 44 | $176–$580 |
| Faucet repair | 39 | $208–$611 |
| Water heater installation | 24 | $1.2k–$2.4k |
| Toilet installation | 24 | $514–$1.2k |
