Appliance repair service · Sweetwater, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty70−3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 108 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★60 Google reviews · 24 photos
95%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, clear communication, and affordable pricing as key aspects of the service, noting that technicians often resolve issues like refrigerator and washer repairs quickly. The business receives praise for its professionalism and willingness to explain necessary repairs without immediately pushing for replacements. However, a recurring criticism in low-star reviews involves electrical work errors, specifically incorrect wiring that damaged equipment, along with unresponsiveness to refund requests.
Google rating: 4.8 out of 5 from 60 reviews (95% five-star).
Reviews on this page: 60 Google reviews (46 with written comments, 3 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Saoco Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Saoco Appliance Repair: 81/100 on this factor. Category median: 91.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Saoco Appliance Repair: 58/100 on this factor. Category median: 86.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Saoco Appliance Repair: 70/100 on this factor. Category median: 96.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Saoco Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Saoco Appliance Repair: 83/100 on this factor. Category median: 88.A
83
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.8of 5
5 stars5795%
4 stars00%
3 stars00%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
97%praise
Praise8997%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2628%
Staff & attitude1921%
Quality & results1516%
Would recommend1516%
Price & value89%
Honesty & trust55%
Communication44%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He quickly diagnosed the issue with my refrigerator and explained the necessary repairs in clear, understandable terms.”
“Their combination of expertise, professionalism, and excellent customer care makes them a standout choice.”
“Excellent work from Saldo, very honest and punctual, I really recommend him!”
“I would highly recommend them to anyone in need of appliance repairs.”
“…iately contacted this place and the problem was solved fast and for a great price and my grocery didn’t have to be thrown out.…”
“He’s very honest and knowledgeable and didn’t try to instantly push me to replace the ice maker.”
“Quick response communicated great with me through the phone came to an agreement love doing business with genuine people !”
People customers mention
Waldo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Saoco Appliance Repair for 6 kinds of job. Pick one to see what they paid and said.
SSashle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Saoco Appliance Repair provided top-notch service. He quickly diagnosed the issue with my refrigerator and explained the necessary repairs in clear, understandable terms. I would highly recommend them to anyone in need of appliance repairs. Their combination of expertise, professionalism, and excellent customer care makes them a standout choice.
Bb4beast8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Do not use this service I repeat do not use this service unprofessional no knowledge of what they are doing first photo is what Waldo wired ground wire into hot wire and fried my first stove top second photo is my work and my second stove top works he told me he is not an electrician so he does not know what he is…
WWalter7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great service. Outstanding attitude. Great with customer. Resolve my issue immediately. I strongly recommend this company
OOsbely1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excelente trabajo de parte de saldo muy honesto y puntual , de verdad que lo recomiendo !!
+ Responsiveness+ Punctuality+ Quality
AAdi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My fridge wasn’t working and I immediately contacted this place and the problem was solved fast and for a great price and my grocery didn’t have to be thrown out. Thank you again I recommend this place 100%.
ZZed2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They got me perfectly and fast on my Samsung washer and dryer that was out of warranty and it was a little piece
Dryer repairWashing machine repair+ Quality+ Value
Saoco Appliance Repair provided top-notch service. He quickly diagnosed the issue with my refrigerator and explained the necessary repairs in clear, understandable terms. I would highly recommend them to anyone in need of appliance repairs. Their combination of expertise, professionalism, and excellent customer care makes them a standout choice.
Response from the owner · 2 years ago
Thank you 😊
B
b4beast8 reviewsiTotal number of Google reviews b4beast has written across all businesses on Google Maps, not just this one.
Do not use this service I repeat do not use this service unprofessional no knowledge of what they are doing first photo is what Waldo wired ground wire into hot wire and fried my first stove top second photo is my work and my second stove top works he told me he is not an electrician so he does not know what he is doing asked for a refund does not respond in the process of talking to a lawyer also he broke my drawer do not use Waldo it will end up costing you more more money in the end
J
Joenis Brito1 reviewiTotal number of Google reviews Joenis has written across all businesses on Google Maps, not just this one.
Excelente servicio . Sinceramente que los recomiendo !!!
Response from the owner · 2 years ago
¡Agradecemos tu sincera recomendación! Nos complace saber que nuestro servicio cumplió con tus expectativas. ¡Estamos aquí para ayudarte con tus electrodomésticos!
T
Tony Randolph4 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Fast service, great price and very professional!!!
Response from the owner · 2 years ago
It sounds like you've had a positive experience with a service! That's wonderful to hear. If you need further assistance or have any questions, feel free to let me know.
J
Jacqueline Gonzalez7 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Very prompt response responsible and neat service.
Response from the owner · 2 years ago
It's fantastic to hear that the service you received was both responsible and speedy! Quick and reliable service can make a significant difference. If there's anything else I can assist you with, please feel free to ask.
W
Walter Perez7 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Great service. Outstanding attitude. Great with customer. Resolve my issue immediately. I strongly recommend this company
Response from the owner · 2 years ago
Having outstanding service with a great attitude makes a significant impact. It's wonderful to hear that your experience was so positive. If you need any further help or have more to share, feel free to let me know!
A
Amparo Donneys1 reviewiTotal number of Google reviews Amparo has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 2 years ago
¡Me alegra saber que has recibido un excelente servicio y que fueron muy puntuales! La puntualidad es muy importante en cualquier servicio. Si necesitas más ayuda o tienes alguna otra pregunta, no dudes en decirme.
O
Osbely Paz1 reviewiTotal number of Google reviews Osbely has written across all businesses on Google Maps, not just this one.
Excelente trabajo de parte de saldo muy honesto y puntual , de verdad que lo recomiendo !!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 2 years ago
Es genial saber que Waldo hizo un excelente trabajo y fue muy honesto. La honestidad es un valor fundamental en cualquier servicio. Si hay algo más en lo que pueda ayudarte, no dudes en decirme.
C
Cristhian Amaro7 reviewsiTotal number of Google reviews Cristhian has written across all businesses on Google Maps, not just this one.
