Wedding photographer · Jacksonville, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 201 photographersiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★293 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sarah Hedden Photography five stars based on 293 reviews, noting the owner responds to 85 percent of them. Clients describe the studio as punctual, communicative, and efficient across wedding, corporate, and family sessions. Common themes include quick photo turnaround, professional editing, and a comfortable atmosphere that helps subjects feel relaxed. No recurring criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 293 reviews (100% five-star).
Reviews on this page: 293 Google reviews (281 with written comments, 58 with photos).
Owner responses: the business replied to 85% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Sarah Hedden PhotographyPhotographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sarah Hedden Photography: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sarah Hedden Photography: 100/100 on this factor. Category median: 99.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sarah Hedden Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sarah Hedden Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sarah Hedden Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
293 Google reviews we collected
5.0of 5
5 stars292100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
99%praise
Praise36599%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1448%
Reasonable1448%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11230%
Would recommend8122%
Speed & response6718%
Quality & results3911%
Honesty & trust308%
Price & value216%
Communication195%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are timely and professional, and we look forward to having them back in 2027.”
“Sarah did an amazing job with my headshots - honestly 10/10!”
“I cannot recommend Sarah any more highly.”
“She was on time, very communicative throughout the entire process, and guided me through the session with ease in order to get multiple fantastic shots.”
“We had such an amazing experience with our photo shoot!”
“…participants walked away feeling great about the experience and were genuinely excited to see their finished headshots and start updating their profes…”
“She has photographed my engagement, wedding, newborn and now my Mother’s Day photos with her AMAZING mommy and me package (so worth it!”
“…e and FAST photographers I've worked with; and I've been in corporate communications for more than 25 years.…”
People customers mention
Instagram3 reviews
Senior3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sarah Hedden Photography for 8 kinds of job. Pick one to see what they paid and said.
JJessicaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I cannot Express how lucky my husband and I were to find Sarah! She took the most BEAUTIFUL photos of our wedding and our son. She will be our forever photographer. If you have any doubts, dont. She is the BEST. Thanks again Sarah!❤❤❤
Great priceNewborn photographyWedding and engagement
MMadison10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We could not have been happier with Sarah and her team! From dealing with the rain at our engagement shoot to dealing with the rain on our wedding day, she made sure to get the job done. Sarah also is very good at making sure everyone is paying attention so she can get the shot that she needs! We are beyond excited…
Wedding and engagement
FFleet1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have had Sarah Hedden Photography provide photo services at our annual Military Ball for a number of years. They are timely and professional, and we look forward to having them back in 2027.
Reasonable priceEvents and parties
KKyra11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had such an amazing experience with our photo shoot! At first, the baby wasn’t really feeling it, but Sarah was so patient and never rushed us. She made us feel comfortable and relaxed the entire time. We even had a little dance session lol! 😂💃🏽Such a great experience from start to finish. We absolutely loved…
AAmber10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sarah did an amazing job with my headshots - honestly 10/10!! She was on time, very communicative throughout the entire process, and guided me through the session with ease in order to get multiple fantastic shots. Highly recommend and will be booking her again!
RRobinLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I was searching online for a professional photographer for new headshots and found Sarah's website. She responded very quickly to my inquiry unlike other photographers I had contacted. I was able to book my session with her right away and had my beautiful photos before I left her studio. She was very professional…
I cannot Express how lucky my husband and I were to find Sarah! She took the most BEAUTIFUL photos of our wedding and our son. She will be our forever photographer. If you have any doubts, dont. She is the BEST. Thanks again Sarah!❤❤❤
Price assessment: Great price
Services: Newborn photography, Wedding and engagement
Response from the owner · 6 years ago
THANK YOU!!! I just adore you both!!
M
Madison Oakes10 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
We could not have been happier with Sarah and her team! From dealing with the rain at our engagement shoot to dealing with the rain on our wedding day, she made sure to get the job done. Sarah also is very good at making sure everyone is paying attention so she can get the shot that she needs! We are beyond excited to see how our wedding day turned out from everyone else’s point of view! Thank you again!
Services: Wedding and engagement
Response from the owner · a day ago
Your wedding day was AMAZING and so are you! Thank you so much for choosing me to document it! 💙💙
F
Fleet Landing Massage1 reviewiTotal number of Google reviews Fleet has written across all businesses on Google Maps, not just this one.
We have had Sarah Hedden Photography provide photo services at our annual Military Ball for a number of years. They are timely and professional, and we look forward to having them back in 2027.
Price assessment: Reasonable price
Services: Events and parties
Response from the owner · 2 weeks ago
Thank you so much✨! We always love bringing the Photo Booth to Fleet Landing parties!!
K
Kyra Simone11 reviewsiTotal number of Google reviews Kyra has written across all businesses on Google Maps, not just this one.
We had such an amazing experience with our photo shoot! At first, the baby wasn’t really feeling it, but Sarah was so patient and never rushed us. She made us feel comfortable and relaxed the entire time. We even had a little dance session lol! 😂💃🏽Such a great experience from start to finish. We absolutely loved it and will definitely be back for sure! ❤️
Response from the owner · 3 weeks ago
THANK YOUUUUUU!! That baby is a DOLL!! I had so much fun with you all. I'm so glad you love the photos as much as I do.
A
Amber Bylund10 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Sarah did an amazing job with my headshots - honestly 10/10!! She was on time, very communicative throughout the entire process, and guided me through the session with ease in order to get multiple fantastic shots. Highly recommend and will be booking her again!
R
Robin YanktonLocal Guide · 18 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
I was searching online for a professional photographer for new headshots and found Sarah's website. She responded very quickly to my inquiry unlike other photographers I had contacted. I was able to book my session with her right away and had my beautiful photos before I left her studio. She was very professional and fun to work with. She has a very comfortable manner also which puts you at ease. Would absolutely recommend her!! 🥰
Price assessment: Reasonable price
Services: Headshot photography
Response from the owner · a month ago
THANK YOU Robin!! And thank you for being up for anything for your Headshots :-) I’m so glad you love them!
B
Beth Oates7 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Sarah is one of the most personable, understanding, creative and FAST photographers I've worked with; and I've been in corporate communications for more than 25 years.
My company hired her for a 3-day manufacturing and technology conference, featuring keynotes, panels, evening receptions and a tech competition. She captured extremely engaging photos throughout the course of the days. She went above and beyond the shot list that I provided. She has a flair for making any panel or speaker appear enthusiastic (as well as the attendees/audience!).
From initial outreach for estimates, to her support onsite at our conference, to her engagement with our speakers, leaders and attendees, Sarah is responsive and extremely likeable. Her energy, professionalism and humor are an absolute trifecta for a photographer.
I wish we had the budget for headshots while onsite, because I can tell from her website that those are fantastic as well. We will be able to use the photos she took at the conference for so many marketing and communications needs - social media, recaps, our publications, and future promotions for this annual conference.
I cannot recommend Sarah any more highly. If my company is ever in the Jacksonville area again, I would not hesitate to hire her. I wish she was in Michigan, where we are headquartered!!!
Price assessment: Great price
Services: Events and parties, Corporate photography, Photo booth rentals
Response from the owner · a month ago
Thank you so much for the amazing review Beth! It was an honor to document your conference at the Hyatt , and I hope you come back to Jacksonville so I can do it again 💙💙
T
Tracee Roberts2 reviewsiTotal number of Google reviews Tracee has written across all businesses on Google Maps, not just this one.
Sarah photographed our corporate headshots for Team JAS, and the results completely exceeded our expectations. Our team was WOWED by the finished photos! She managed to make everyone look polished, professional, confident, and - most importantly - like themselves.
One of the best parts was seeing the reactions from our employees. Even some of our most reluctant participants walked away feeling great about the experience and were genuinely excited to see their finished headshots and start updating their professional profiles. That says a lot about Sarah’s ability to connect with people and bring out their best.
The photographs themselves are exceptional, and we are incredibly proud to begin using them throughout Team JAS as part of our corporate branding. Sarah didn’t just give us great headshots - she gave us a collection of professional images that truly represents our team.
From the experience on photo day to the quality of the finished work, Sarah went above and beyond. We could not be happier with the results and would enthusiastically recommend Sarah Hedden Photography to any company or individual looking for a talented photographer who combines professionalism, warmth, and an incredible eye for making people look their best!
Thank you SO much Tracee! I had SO much fun with your team for their On-Location Headshots. I am so glad that everyone loved them and had a great time too! Thank you again for choosing me :)
M
Matthew Mina4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Reached out on short notice for a professional headshot, and Sarah was able to fit me in. Super great to work with, and the photos came out great. Really appreciate the quick turnaround and would definitely recommend!
Response from the owner · a month ago
I’m so glad I could work you in Matthew! Thank you for the kind review💙
K
Khalid Mohamed2 reviewsiTotal number of Google reviews Khalid has written across all businesses on Google Maps, not just this one.
I needed to take a professional headshot for my medical residency application, and Sarah took amazing care of me! When I first booked my appointment, I felt a bit overwhelmed because I had looked through her online portfolio and wasn’t sure I would be able to take photos as good as the ones I saw on her website.
As soon as I arrived, Sarah understood exactly what I needed. She directed me effortlessly, made me feel comfortable in front of the camera, and we managed to get the perfect photo by the third shot! The entire process took less than three minutes, and I can honestly say it was one of the best photos I’ve ever taken in my life!
Sarah absolutely loves what she does, and it truly reflects in her work. I couldn’t be happier with my headshot and would highly recommend her to anyone looking for a professional photographer!
Response from the owner · a month ago
Khalid, you are just the sweetest and I wish you the best of luck finding an amazing residency. You are going to be a fantastic doctor in whatever specialty you choose! Thank you again for choosing me!
