Facial spa · Kansas City, KS · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 49 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★101 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sassy Face KC five stars based on one hundred and one reviews. Clients frequently cite eyebrow waxing, shaping, and various facial treatments, including lymphatic and manual facelifts, as primary services. Recurring themes highlight the relaxing atmosphere, attentive communication, and noticeable improvements in skin appearance or tension relief. Long-term loyalty is common, with many clients noting consistent quality over years. No specific pricing or punctuality issues are mentioned in the provided excerpts.
Google rating: 5.0 out of 5 from 101 reviews (100% five-star).
Reviews on this page: 101 Google reviews (93 with written comments, 1 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 23, 2026.
Service: Facial Service serving Kansas City, Kansas.
Data from Google, last updated October 26, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Sassy Face KCFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sassy Face KC: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sassy Face KC: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sassy Face KC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sassy Face KC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sassy Face KC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
5.0of 5
5 stars101100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
97%praise
Praise9997%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price754%
Reasonable646%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2525%
Would recommend2525%
Staff & attitude2222%
Honesty & trust2121%
Speed & response44%
Communication33%
Price & value22%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been coming to her for more than a decade, and the service has never been short of top-notch.”
“Highly recommend the melt series if you are in search of a safe and gentle approach to looking and feeling your best.”
“I cannot recommend her enough, which is why I've never left.”
“She’s attentive, caring, and genuinely makes you feel so comfortable.”
“It's serene, peaceful, and honestly a little magical.”
“The day of my facial and the next day, I did exactly that.”
“I was so relaxed during my facial and felt Dawn listened to my needs and wants regarding my skin.”
“I also bought skincare during a free consultation.”
People customers mention
Summer41 reviews
Dawn7 reviews
Tana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sassy Face KC for 6 kinds of job. Pick one to see what they paid and said.
TiffanyLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
What an amazing experience! I had a facial massage from Summer, and I cannot say enough wonderful things about the treatment and her! Not only was it incredibly relaxing, but I could actually see a difference in how lifted and sculpted my face looked afterward! And the space itself is something special. It's serene,…
Great priceFacial massage
Sarah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Summer is one of the best estheticians I have ever seen. Her waxing services are phenomenal, and I will book with her again. Her salon is so relaxing and such a good vibe. I love her style and the way she makes you feel comfortable and seen.
Reasonable priceService not listed
Jessica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Summer has been waxing/shaping my eyebrows for at least 15 years she is the best! My eyebrows have never looked better. Go see her and she will change your life!
Katie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Summer at SassyFace KC is truly the best! From all things waxing to keeping my brows looking amazing, she is an absolute perfectionist. She’s attentive, caring, and genuinely makes you feel so comfortable. Every appointment feels like a mini therapy session with a side of fabulous brows! 😂 You leave looking better,…
Susan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Summer and Sassy Face KC have always provided incredible service. She always make sure you are comfortable and relaxed for whatever service needed/wanted. I have never felt just like one of many customers. She makes sure when it's your time for your appointment that all her focus is on you. I have been coming to her…
Great priceWaxing
JennaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've trusted Summer at Sassy Face with my brows, facials, demaplaning, and red cherry removal since she began her business, after being a decorated professional at Beauty Brands for years. Educated, experienced, amazing presence and touch, Summer's professionalism and skills cannot be matched. Her studio is luxe yet…
What an amazing experience! I had a facial massage from Summer, and I cannot say enough wonderful things about the treatment and her! Not only was it incredibly relaxing, but I could actually see a difference in how lifted and sculpted my face looked afterward! And the space itself is something special. It's serene, peaceful, and honestly a little magical. You can feel the love and intention that went into creating such a beautiful environment. I left feeling completely relaxed and refreshed. Such a wonderful experience from beginning to end. Highly recommend!
Price assessment: Great price
Services: Facial massage
Response from the owner · a day ago
First off… I appreciate the fact that you traveled from Wichita to come experience the sass! I’m so glad it was worth your travels and I’m glad to call you a friend as well. Thank you so much for this beautiful review Tiff!!! I appreciate you! 💛
Sarah7 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Summer is one of the best estheticians I have ever seen. Her waxing services are phenomenal, and I will book with her again. Her salon is so relaxing and such a good vibe. I love her style and the way she makes you feel comfortable and seen.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thank you so much, Sarah!! Such a nice way to have a little high school reunion isn’t it? Ha ha!
I look forward to seeing you back in!
I appreciate you!
Jessica Butler3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Summer has been waxing/shaping my eyebrows for at least 15 years she is the best! My eyebrows have never looked better. Go see her and she will change your life!
Response from the owner · 4 days ago
Life changing!? Now that is the top compliment Jessica!! So happy to have you back in the rotation. 15+ years girlfriend! That means so much to me in addition to your words. Thank you!!! 🙏🏼
Katie Grimes9 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Summer at SassyFace KC is truly the best! From all things waxing to keeping my brows looking amazing, she is an absolute perfectionist. She’s attentive, caring, and genuinely makes you feel so comfortable. Every appointment feels like a mini therapy session with a side of fabulous brows! 😂 You leave looking better, feeling better, and already looking forward to your next visit. Cannot recommend her enough! 🤍
Response from the owner · 4 days ago
Ha ha! It’s a therapy session and a business strategy session too! Thank you so much for the beautiful words and support Katie! Youre a great friend, mortgage consultant and client!
💛
Susan Nenonen6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Summer and Sassy Face KC have always provided incredible service. She always make sure you are comfortable and relaxed for whatever service needed/wanted. I have never felt just like one of many customers. She makes sure when it's your time for your appointment that all her focus is on you. I have been coming to her for more than a decade, and the service has never been short of top-notch. ❤️
I've trusted Summer at Sassy Face with my brows, facials, demaplaning, and red cherry removal since she began her business, after being a decorated professional at Beauty Brands for years. Educated, experienced, amazing presence and touch, Summer's professionalism and skills cannot be matched. Her studio is luxe yet inviting and cozy, she fosters a sense of peace and empowerment for women, and being on her table is a slice of heaven. Whatever you need, she is a master able to provide. I cannot recommend her enough, which is why I've never left.
Price assessment: Reasonable price
Services: Facial massage, Service not listed
Response from the owner · a month ago
Wowsa!!! I am at a loss for words and so humbled by yours! I appreciate your loyalty through the evolution of Sass over the years. Love you Jenna! I appreciate you!
Briana Hallacy10 reviewsiTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
I did not know what to expect the first time I came in to see Summer. I came out of my first appointment not only looking younger but feeling mentally recharged. I've continued to go to her and by keeping up with my appointments my stress is kept at bay and I'm receiving more compliments on how much younger I look. I love that she's helped me not only with my confidence but my overall health. Highly recommend this woman!
Services: Facial massage
Response from the owner · 2 months ago
Bri! I love your face so much. Thank you for the sweetest review! See you manana, Mama! 💛
Rachel Johnson4 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Absolutely amazing. Summer is so knowledgeable and makes you feel right at home. When it was over, I did not want to get up off the table. I told Summer one of my goals was to go run errands without feeling like I needed to put on at least some concealer or powder. The day of my facial and the next day, I did exactly that. I felt completely comfortable with no makeup. I’m definitely going back as soon as I can! Thank you, Sommer!
Rachel!!!!! You went out bare faced and beautiful!? This makes my heart smile so big that you felt confident enough right off the bat. Thank you for your kind words and generous review. I can’t wait to get my hands on your face again! 🫶🏼 I appreciate you!
Emily Law1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I appreciate the beautiful words Emily! I’m so happy to have taken you on this journey and witnessing your face showcase the relaxed muscles. Thank you! 💛
Kristen Marsh6 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Oh my goodness, what a wonderful experience! My MELT facial with Summer was a perfect combination of relaxing and invigorating. Something I didn’t know I needed and am so happy I tried!
Response from the owner · 2 months ago
Kristen, I appreciate your kind words and enjoyed the opportunity to relax and lift you. Thank you so much for trusting me. I look forward to your return! 💛
