Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
Saturn Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Saturn Electric

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 421 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Saturn Electric is better than 87% of electricians.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Saturn Electric is better than 78% of electricians.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Saturn Electric is better than 85% of electricians.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Saturn Electric is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Saturn Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Saturn Electric is better than 67% of electricians.B
67

Reviews for your job

Customers hired Saturn Electric for 8 kinds of job.

Saturn Electric for electrical inspections

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical inspections”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Electrical inspections”

Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brad was fantastic! Knowledgeable, friendly and very helpful! They're quick to respond go out of their way to do a thorough job in a timely manner. Would definitely recommend!

Paid $5,000+Not sureFan installationGround wire installationElectrical inspections
NLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben Kruger was fantastic. With the company name being Saturn, I could say service was 'out of this world great!'. He located the electrical issue quickly and got our lights working in no time. Thank you Ben for also pointing out some areas in this old house that we can upgrade in the near future. We appreciated knowing this.

Paid $1–500Great priceElectrical inspectionsElectrical panel repair
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This business is very professional, caring, friendly and listens. Hard to beat--They are on top of everything. From Andrew on the phone to Ben who came out to my home-- and was very thorough. Took care of my electrical problem instantly. I would definitely call on them again if I need more electrical work.

Paid $1–500Not sureElectrical inspectionsElectrical outlet & switch repairElectrical outlet & switch installation
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Originally called to have some electrical problems addressed and add a dedicated GFCI outlet for my PHEV. While here, had a safety check done and many original builder (1996) issues were identified and fixed as well. Brad was fantastic—friendly, efficient, and was excellent at explaining what we needed and why. Very happy with our experience.

Paid $1,500–2,000Reasonable priceElectrical inspectionsElectrical wiring installationElectrical panel repair
BrianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had an electrical issue beyond my comfort level. Ben Kruger came out, found the issue (improper installation in a metal box that caused a short), and was able to fix the problem in a reasonable amount of time. Great job, Ben!

Customer photo from Brian's review
Electrical inspectionsElectrical outlet & switch repair
TomLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brad did a great job! He showed up on time, explained what and why he needed to do, and answered any questions I had. He completed a long list I had. Everything worked out very well. I’ve had Saturn out before and they’ve always provided the same outstanding customer service. Thanks Saturn!!!

Paid $1,600–1,800Reasonable priceGeneral alarm installationElectrical inspectionsElectrical panel repair
EdmundoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Technician found the problem in my house in minutes. Great job and friendly person. Recommended.

Paid $200–400Not sureElectrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Grace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ben was wa very professional, kept time and did an amazing job will definitely recommend Saturn Electric to friends and other people

Paid $800–1,000Great priceElectrical inspections
Wayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Saturn is the best electrical service company in the area. We've called on them to address our electric needs for over 30 years. Recently they replaced all our electrical lights in our home. A big thanks to Brad Shaeffer for coordinating this work.

Paid $2,000+Reasonable priceRemodelingInstallationFan repair
gail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ben was very nice young man very conscientious of his work. He was very thorough on trying to find what was causing the issue.

Paid $1,000–1,200Reasonable priceElectrical inspectionsElectrical panel repair
Jillian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best electricians! Saturn goes above and beyond. We won’t use anyone else!

Electrical inspectionsFan installationLight fixture installation+ Responsiveness+ Punctuality+ Quality
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an amazing experience with Saturn! Explained the process, gave lots of details of what was done and issues that exist. Will absolutely be returning.

Electrical wiring installationElectrical wiring repairElectrical inspections+ Responsiveness+ Punctuality+ Quality
M1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceElectrical inspectionsElectrical outlet & switch repair

Price

$738+55% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 71%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair59$114–$415
Electrical outlet & switch installation52$248–$958
Light fixture installation45$196–$811
General repairs41$93–$415
Electrical wiring installation27$410–$1.7k
Electrical panel repair25$209–$888
Fan installation23$135–$621
Electrical panel replacement or upgrading22$1.9k–$4.3k

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