Experts Reviews · Company report
Saturn Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Saturn Electric

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 421 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Saturn Electric is better than 87% of electricians.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Saturn Electric is better than 78% of electricians.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Saturn Electric is better than 85% of electricians.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Saturn Electric is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Saturn Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Saturn Electric is better than 67% of electricians.B
67

Reviews for your job

Customers hired Saturn Electric for 8 kinds of job.

Saturn Electric for electrical outlet & switch repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Electrical outlet & switch repair” · showing 20

Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brad was fantastic! Knowledgeable, friendly and very helpful! They're quick to respond go out of their way to do a thorough job in a timely manner. Would definitely recommend!

Paid $5,000+Not sureFan installationGround wire installationElectrical inspections
Sue10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben provided exceptional service. He was prompt, professional, and courteous. He gave a clear explanation of the electrical services rendered, and answered all questions. I highly recommend his services!

Paid $500–1,000Reasonable priceGeneral alarm installationElectrical panel repairElectrical outlet & switch repair
Madison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If I could give Saturn electric more than 5 stars I would. For starters, I called and explained the situation and was offered a same-day and next day appointment to have someone come out to my home. The gentleman who scheduled my appointment was so friendly and explained the process in detail. When Rick (Z) arrived…

Great priceLight fixture installationElectrical outlet & switch repair
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This business is very professional, caring, friendly and listens. Hard to beat--They are on top of everything. From Andrew on the phone to Ben who came out to my home-- and was very thorough. Took care of my electrical problem instantly. I would definitely call on them again if I need more electrical work.

Paid $1–500Not sureElectrical inspectionsElectrical outlet & switch repairElectrical outlet & switch installation
DanaLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Just had Ben from Saturn Electric out to resolve an issue with an attic fan. He was able to quickly diagnose the problem and help me discover a course of action for its ultimate repair. While here he resolved several other long standing problems with our home that could could have posed a safety or fire risk. What I…

Paid $500–1,000Reasonable priceElectrical outlet & switch repairElectrical wiring repair
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Originally called to have some electrical problems addressed and add a dedicated GFCI outlet for my PHEV. While here, had a safety check done and many original builder (1996) issues were identified and fixed as well. Brad was fantastic—friendly, efficient, and was excellent at explaining what we needed and why. Very happy with our experience.

Paid $1,500–2,000Reasonable priceElectrical inspectionsElectrical wiring installationElectrical panel repair
BrianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had an electrical issue beyond my comfort level. Ben Kruger came out, found the issue (improper installation in a metal box that caused a short), and was able to fix the problem in a reasonable amount of time. Great job, Ben!

Customer photo from Brian's review
Electrical inspectionsElectrical outlet & switch repair
DoritLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am a returning customer of Saturn Electric and have used them for both electrical wiring repairs and for installation of outdoor lights and outdoor electrical outlets. They provided excellent service, which was especially appreciated when an electrical circuit in my house failed and they came on a short notice.…

Paid $500–1,000Electrical wiring installationElectrical outlet & switch repairOutdoor lighting installation
ElizabethLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ben was on time, quick and efficient.

Paid $1–200Reasonable priceElectrical outlet & switch repair
peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We were very impressed with professionalism of Saturn team. We would recommend them to others.

Paid $2,000+Reasonable priceGround wire installationElectrical panel replacement or upgradingElectrical outlet & switch repair
TomLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brad did a great job! He showed up on time, explained what and why he needed to do, and answered any questions I had. He completed a long list I had. Everything worked out very well. I’ve had Saturn out before and they’ve always provided the same outstanding customer service. Thanks Saturn!!!

Paid $1,600–1,800Reasonable priceGeneral alarm installationElectrical inspectionsElectrical panel repair
EdmundoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Technician found the problem in my house in minutes. Great job and friendly person. Recommended.

Paid $200–400Not sureElectrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Barb6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ben gave us outstanding service. He is very knowledgeable and was extremely thorough.

Paid $1,000–1,200Great priceElectrical fuse changingElectrical outlet & switch relocationElectrical panel replacement or upgrading
Wayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Saturn is the best electrical service company in the area. We've called on them to address our electric needs for over 30 years. Recently they replaced all our electrical lights in our home. A big thanks to Brad Shaeffer for coordinating this work.

Paid $2,000+Reasonable priceRemodelingInstallationFan repair
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Repair man was on-time and very professional and polite. Condition very difficult to diagnose, but repairman was thorough and very knowledgeable. Solved the problem, even though the source was a considerable distance from our problem.

Reasonable priceGround wire installationElectrical wiring installationElectrical outlet & switch relocation
SuzanneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Saturn Electric is truly the best. Their employees are honest, helpful, trustworthy, and knowledgeable. I have used them several times at my home and at my dad's. Recently, Bob came to my home to switch out an outlet. He was very kind and explained what he was doing and why. The one thing that I especially like…

Paid $1–200Reasonable priceElectrical outlet & switch installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
MarilynLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our experience was great, our electrician was professional, knowledgeable and friendly. He checked out our concerns, some possible safety concerns and made helpful recommendations. We were given a quote and there were no surprises.

Paid $400–600Reasonable priceElectrical outlet & switch repairElectrical outlet & switch installation
Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We needed some outlets added, some outlets checked, and also had them install an outdoor outlet and a transfer switch for a generator. They were prompt in responding to our request, and the service was scheduled accordingly. The technician arrived at the scheduled time and completed the necessary work. They were…

Reasonable priceElectrical wiring installationElectrical panel replacement or upgradingElectrical outlet & switch repair
SharronLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The Saturn Electric is easy to work with; I am a repeat customer because they do good work at a reasonable rate. I regularly refer them to friends and family because of the quality of their workmanship.

Fan installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kevin and Bobby were professional and kind. As a single woman I get a little anxious having male service providers in my home, but they set me at ease. They were up front about pricing, quick with the diagnostics, able to explain the problem and the solution in terms a non-electrician could understand, and the work…

Electrical wiring repairElectrical outlet & switch installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality

Show more electrical outlet & switch repair reviews (39 more) →

Price

$738+55% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 71%Overpriced 0%Not sure 11%

Jobs customers hired them for

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