iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 20 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★241 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Savage Serenity MedSpa highlight punctuality, thorough communication, and knowledgeable staff during services like facials, chemical peels, and injectables. Customers frequently note that providers explain procedures in detail and maintain a welcoming environment. While the majority of feedback is positive, a few low-star reviews criticize employee rudeness and express dissatisfaction with filler results, suggesting that some outcomes may not match the idealized images promoted on social media.
Google rating: 5.0 out of 5 from 241 reviews (99% five-star).
Reviews on this page: 241 Google reviews (210 with written comments, 8 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Hair Removal Service serving Fresno, California.
Data from Google, last updated October 25, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Savage Serenity MedSpaHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Savage Serenity MedSpa: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Savage Serenity MedSpa: 93/100 on this factor. Category median: 91.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Savage Serenity MedSpa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Savage Serenity MedSpa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Savage Serenity MedSpa: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
241 Google reviews we collected
5.0of 5
5 stars23899%
4 stars00%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
98%praise
Praise23798%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6152%
Reasonable5647%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10142%
Would recommend4920%
Quality & results4217%
Honesty & trust208%
Communication187%
Speed & response104%
Price & value21%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so friendly and inviting, love the decor!”
“I recommend Savage for any of your treatment needs!”
“Bottom Line: Whether you are a total "aesthetic virgin" or a very experienced pro, I cannot recommend Savage Serenity enough.”
“A while back I got a facial, it was great experience.”
“She greets me with a smile and she genuinely cares about her clients.”
“Michelle explained everything before starting and listened to all my concerns.”
“Prompt, professional and friendly service in a beautiful setting!”
“Great place with great prices!”
People customers mention
Angela28 reviews
Casey19 reviews
Candice14 reviews
Michelle11 reviews
Botox9 reviews
Selena4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Savage Serenity MedSpa for 8 kinds of job. Pick one to see what they paid and said.
Jay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
A while back I got a facial, it was great experience. I have a lot of acne scaring so 2 weeks after my appointment I saw great improvement. I came back for a VI peel and it was also a great experience. I have been waiting to get this done for a long time. Will definitely come back again to treat myself. Thank you ladies!
Reasonable priceChemical peels
MaddieLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Casey was was amazing! I had my first ever facial and she made the experience so lovely and Casey was very informative. I will definitely be back!
Great price
Arianna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This place is amazing Michelle was my injector and she did a phenomenal job I love it going back soon for more services from her .
Great priceLip fillers
Alex3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful customer service. Always happy with my results. Always seen on time and seen right away. Answer all my questions thoroughly. Will always make the drive to get exceptional treatment.
Microneedling
Ashley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Casey was phenomenal!! My facial was perfect, she met every expectation to what my skin needed. Thank you so much!!
Great priceChemical peels
Saprena10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had a wonderful experience! The staff was so friendly and inviting, love the decor! Michelle explained everything before starting and listened to all my concerns. Going back!
A while back I got a facial, it was great experience. I have a lot of acne scaring so 2 weeks after my appointment I saw great improvement. I came back for a VI peel and it was also a great experience. I have been waiting to get this done for a long time. Will definitely come back again to treat myself. Thank you ladies!
Price assessment: Reasonable price
Services: Chemical peels
Maddie HoltLocal Guide · 28 reviewsiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Thank you for sharing such kind words; they are genuinely appreciated. Savage Serenity MedSpa is a med spa practice in Fresno. We keep every patient relationship private, so we neither confirm nor deny that any reviewer has been treated by us.
The Savage Serenity MedSpa Team
Alex Alvarado3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Wonderful customer service. Always happy with my results. Always seen on time and seen right away. Answer all my questions thoroughly. Will always make the drive to get exceptional treatment.
Services: Microneedling
Response from the owner · 5 days ago
Thank you for sharing this uplifting review; it truly brightens our day.
The Savage Serenity MedSpa Team Savage Serenity MedSpa is dedicated to providing a welcoming and professional atmosphere for all clients. To protect everyone's privacy, we neither confirm nor deny whether any reviewer is a patient of our practice.
Ashley Reyna4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Had a wonderful experience! The staff was so friendly and inviting, love the decor! Michelle explained everything before starting and listened to all my concerns. Going back!
Price assessment: Reasonable price
Services: BOTOX treatments
Response from the owner · a week ago
Thank you for taking the time to share such positive feedback; it means a lot to us. Savage Serenity MedSpa is a med spa practice in Fresno, offering facial, chemical peels, B-12 injections, and more. We keep every patient relationship private, so we neither confirm nor deny that any reviewer has been treated by us.
Audrey Gil5 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
I’ve been seeing Casey for my facials since June and absolutely love the results. She is extremely knowledgeable and such good company which is a bonus!!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for the kind words; they motivate our team to continue delivering exceptional care. Savage Serenity MedSpa is a med spa practice in Fresno, offering facial, BOTOX treatments, chemical peels, and more. Out of respect for privacy, we do not confirm or deny whether anyone who writes a review is a patient here.
Daniel Eidson7 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Awesome experience. Very knowledgeable. Highly recommend.
Price assessment: Great price
Services: BOTOX treatments
Response from the owner · a week ago
Thank you for the wonderful feedback; it encourages our team to keep striving for excellence. Savage Serenity MedSpa is a med spa practice in Fresno, offering facial, chemical peels, B-12 injections, and more. We keep every patient relationship private, so we neither confirm nor deny that any reviewer has been treated by us.
Linda Rivinius2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Love the ladies at Savage. They keep me looking my best!
Response from the owner · 2 weeks ago
Personalized treatments are what we strive for at Savage Serenity MedSpa, Linda. Our team is dedicated to ensuring you have a great experience. We appreciate your support and hope to see you again soon for your next visit!
