Bridget13 reviewsTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage, i feel renewed and rejuvenated. Worth the price!
Sawadee Thai Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%78+22Replies to reviews 8%44+3.6Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 233 Google reviews · 24 photos
94%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2026latest review
Sawadee Thai Massage at a glance
Google reviewers rate Sawadee Thai Massage 4.9 out of 5 based on 233 reviews. Customers frequently praise the facility's cleanliness, affordable pricing, and the effectiveness of Thai and deep tissue techniques for relieving tension. Positive feedback highlights professional staff, easy online booking, and late evening availability. However, some low-star reviews criticize inconsistent punctuality, such as late arrivals or walk-in denial, and describe certain sessions as overly painful or lacking proper technique.
- Google rating: 4.9 out of 5 from 233 reviews (94% five-star).
- Reviews on this page: 233 Google reviews (186 with written comments, 4 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: October 29, 2026.
- Service: Reflexologist serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other reflexology
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sawadee Thai Massage: 85/100 on this factor. Category median: 85.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sawadee Thai Massage: 78/100 on this factor. Category median: 84.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sawadee Thai Massage: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sawadee Thai Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sawadee Thai Massage: 44/100 on this factor. Category median: 55.C
44
Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
- 5 stars21894%
- 4 stars73%
- 3 stars21%
- 2 stars21%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 186 written reviews
- Praise16498%
- Complaints42%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5432%
- Would recommend5332%
- Quality & results2414%
- Price & value2213%
- Speed & response74%
- Communication42%
- Honesty & trust42%
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I got a really nice deep massage that felt great on my trigger points.”
“I booked a Traditional Thai Massage (clothes on, stretching style), I highly recommend Kathy, she was the best!”
“They did a great job with our Thai massage and was just the thing we both needed.”
“I’ve had hundreds of massages all over the world and this was the absolute worst I’ve ever had x10.”
“The rates are very reasonable and affordable as well.”
“They press on specific areas of the body, and the effects are immediately noticeable.”
“She really listened and gave me just what I needed.”
“If you’re looking for someone who is both professional and genuinely talented at what she does, I highly recommend booking with Mailda.”
People customers mention
- Joy 4 reviews
- Swedish 4 reviews
- Thailand 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
StefanieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Ein sehr erholsamer Aufenthalt. Man merkt, dass es fachmännisch ausgeführt wird. Es werden Stellen am Körper gedrückt, die sofort ihre Wirkung ausstrahlen und ich bin danach sogar vom Gefühl her mehr aufrecht gegangen. Meine Haltung ist entspannt und aufgerichtet, da verkürzte Muskelpartien/ Faszien gut gelockert…
Sakura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My friend and I decided on a last minute massage in PB and couldn’t be happier with both Pearlee and Diamond. They did a great job with our Thai massage and was just the thing we both needed. Thank you!!!
EmmilyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very relaxing visit. I got a really nice deep massage that felt great on my trigger points. Highly recommend.
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
What an amazing ing gem! Staying at the Catamaran hotel and this place is a 10 min walk. They do have parking available. Alec was amazing. One of the best massages that I have ever had. I did the combo Thai massage (stretching and deep tissue) for 90 min. You can’t beat the price. The place was very clean and well…
LouLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
great massage! i had eric(?) for a 120 min deep tissue, and he was new and very good! they walk on your back and help with stretching. nice space, looks like a motel on the outside but inside the space is clean, professional, and similar to many massage spots!
Lizzy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best massage I’ve had in years!! AJ cracked my back in like 4 different places. It was incredible
Photos
Customer reviews
4.9 ★★★★★ 233 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Annie Jacobs1 reviewTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent Thai combination massage with BB! I will be back.
Stefanie ELocal Guide · 33 reviewsTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEin sehr erholsamer Aufenthalt. Man merkt, dass es fachmännisch ausgeführt wird. Es werden Stellen am Körper gedrückt, die sofort ihre Wirkung ausstrahlen und ich bin danach sogar vom Gefühl her mehr aufrecht gegangen. Meine Haltung ist entspannt und aufgerichtet, da verkürzte Muskelpartien/ Faszien gut gelockert wurden. Gesamtbild: die beste Taimassage die ich hatte. Bin noch paar Tage hier und werde sicherlich noch einmal ein Termin machen. Dankeschön. Stefanie
AtomAnt12 reviewsTotal number of Google reviews AtomAnt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAJ was awesome! I highly recommend him and will return!
Sakura Hyder6 reviewsTotal number of Google reviews Sakura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy friend and I decided on a last minute massage in PB and couldn’t be happier with both Pearlee and Diamond. They did a great job with our Thai massage and was just the thing we both needed. Thank you!!!
Emmily BowmanLocal Guide · 39 reviewsTotal number of Google reviews Emmily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery relaxing visit. I got a really nice deep massage that felt great on my trigger points. Highly recommend.
Heather Grein9 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat an amazing ing gem! Staying at the Catamaran hotel and this place is a 10 min walk. They do have parking available. Alec was amazing. One of the best massages that I have ever had. I did the combo Thai massage (stretching and deep tissue) for 90 min. You can’t beat the price. The place was very clean and well taken care of. The staff was helpful. I highly recommend this place.
Lou SLocal Guide · 68 reviewsTotal number of Google reviews Lou has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat massage! i had eric(?) for a 120 min deep tissue, and he was new and very good! they walk on your back and help with stretching. nice space, looks like a motel on the outside but inside the space is clean, professional, and similar to many massage spots!
Lizzy Kardach9 reviewsTotal number of Google reviews Lizzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage I’ve had in years!! AJ cracked my back in like 4 different places. It was incredible
Ava Kaufmann5 reviewsTotal number of Google reviews Ava has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThai massage combo was amazing ! Customer service was great and we appreciated the early bird special.
Business details
- Address: 4348 Bayard St, San Diego, CA 92109
- Phone: (858) 789-0806
- Website: sawadeesd.com
- Service area: San Diego, CA