Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google reviewers rate Sayler Suncoast Water 4.6 out of 5 stars based on 86 reviews. Customers frequently praise the company for responsive communication, knowledgeable staff, and reasonable pricing for water softener maintenance, reverse osmosis systems, and salt delivery. However, some low-star reviews cite recurring issues with delayed service appointments, billing disputes, and technicians who failed to resolve initial problems or attempted to upsell expensive equipment.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
86 Google reviews we collected
Phrases our text analysis found in 81 written reviews
How often each topic comes up in the written reviews
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was extremely knowledgeable, helpful, and so easy to talk to.”
“I LOVE MY REVERSE OSMOSIS SYSTEM AND SAYLER'S IS ALWAYS RESPONSIVE AND THEIR SYSTEM IS AFFORDABLE AND WORKS GREAT!”
“…highest level of personalization and professionalism as anyone could reasonably expect or imagine.…”
“FYI- the unit they tried to sell me was absolute trash and WAY over priced!”
“I highly recommend Sayler’s Suncoast Water for honest, thorough, and reliable service, they truly care about his customers.”
“I’m not paying for that, and I wouldn’t recommend this company to anyone.”
“…top shelf,” and most reliable, and the pricing, timelines, fairness, attention to detail, and interaction with the customer have always been of the hi…”
“As a fellow small business owner, I am floored by the terrible customer experience.”
“Communicated in detail what he was doing and when he left.”
“Their equipment has been “top shelf,” and most reliable, and the pricing, timelines, fairness, attention to detail, and interaction with the customer…”
praise complaint · found by our text analysis, Google review wording unchanged.
Scheduling service was a challenge but worth the effort. Mike is professional and courteous.
THE CUSTOMER SERVICE BY ROSE IN THE FRONT OFFICE AND MIKE IN THE FIELD ARE AMAZING. I LOVE MY REVERSE OSMOSIS SYSTEM AND SAYLER'S IS ALWAYS RESPONSIVE AND THEIR SYSTEM IS AFFORDABLE AND WORKS GREAT!!!
I’m so glad my wife found Sayler Suncoast Water! I sent in a request for information, and in less than 24 hours, I received a call from the nicest lady named Rose. She was extremely knowledgeable, helpful, and so easy to talk to. We recently bought a house that already had a water softener system installed, but we…
This is an amazing company, when you first call and speak with Rose, she would go above and beyond trying to take care of your needs, she sets reasonable expectations to follow up with you with realistic time frame; as well as the service they provide very knowledgeable technicians that will keep you informed all step of way.
This company stole over $12,000 from me. They charged me $100 “monthly lease payment” for over 10 years. After this was uncovered, they said “oh sorry”. Charged me another 1200 to “purchase” my old equipment. Service calls take over a week to come cause “no tech is in that area this week.” Owner is very kind but…
Rose was very helpful, I was able to send pictures of our system that came with the home we purchased and we knew nothing about it. Scheduled a service call as our salt tank is empty. And to discuss possibly newer options in the long run.
4.6 ★★★★★ 86 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Scheduling service was a challenge but worth the effort. Mike is professional and courteous.
THE CUSTOMER SERVICE BY ROSE IN THE FRONT OFFICE AND MIKE IN THE FIELD ARE AMAZING. I LOVE MY REVERSE OSMOSIS SYSTEM AND SAYLER'S IS ALWAYS RESPONSIVE AND THEIR SYSTEM IS AFFORDABLE AND WORKS GREAT!!!
I’m so glad my wife found Sayler Suncoast Water! I sent in a request for information, and in less than 24 hours, I received a call from the nicest lady named Rose. She was extremely knowledgeable, helpful, and so easy to talk to. We recently bought a house that already had a water softener system installed, but we knew absolutely nothing about how these systems work or how to take care of them. Sayler Suncoast Water is going to take care of us, and we couldn’t be happier! If you’re looking for help with your water softener or water treatment system, give Rose a call. She’ll take great care of you too!
Thank you, David, for the wonderful review. We're so glad Rose could answer your questions and make everything easy to understand. We look forward to supporting you and your wife with your water softener and treatment needs. We appreciate your recommendation.
My wife and I have utilized the services of Sayler WaterCare (“Sayler”) For a period of decades, at our prior home owning the whole house, soft water, equipment, and utilizing Sayler for any necessary service, regular and periodic inspections, any necessary adjustments, replacement of any parts (which I cannot recall ever being necessary), delivery of salt, etc. At our current home which was purchased by us new in 2001, we elected to lease from Sayler our water softener and osmosis system for the kitchen. Our relationship goes back at least 30 years. Over the decades, I Cannon will affirm that we have NEVER Had any problems, concerns, or other negative incidents regarding Sayler. Their equipment has been “top shelf,” and most reliable, and the pricing, timelines, fairness, attention to detail, and interaction with the customer have always been of the highest level of personalization and professionalism as anyone could reasonably expect or imagine. This is a family owned, local business. From the ownership, to the administrative staff, to the delivery personnel, to the servicing technicians, they are exceptional. Whether purchasing or leasing the equipment, we thoroughly and appropriately trust their judgment. They are timely and caring. Anyone considering the purchase or leasing of soft water equipment, or requiring services to be performed on existing equipment, we could not recommend, commend or otherwise give any higher accolades. With all sincerity, before making any choice, make sure that Sayler is at the top of your list to make a telephone call or email contact with Sayler. I am certain you will not be sorry!!! Yes, we are a very pleased and happy customer as you can tell from this review and our long term relationship with the entity and its staff.
Thank you, Jack, for this outstanding and detailed endorsement. We are truly honored by your decades-long trust in Sayler WaterCare and very pleased our team and equipment have consistently met your expectations. We appreciate your recommendation and look forward to continuing to serve you and your wife.
This is an amazing company, when you first call and speak with Rose, she would go above and beyond trying to take care of your needs, she sets reasonable expectations to follow up with you with realistic time frame; as well as the service they provide very knowledgeable technicians that will keep you informed all step of way.
Hector, thank you for the wonderful five-star review. We're thrilled Rose and our technicians provided knowledgeable, communicative service and set realistic expectations throughout the process. We appreciate you recognizing our team's commitment to keeping you informed every step of the way and look forward to serving you again.
This company stole over $12,000 from me. They charged me $100 “monthly lease payment” for over 10 years. After this was uncovered, they said “oh sorry”. Charged me another 1200 to “purchase” my old equipment. Service calls take over a week to come cause “no tech is in that area this week.” Owner is very kind but completely disconnected from the operations of the business. I tried over and over to give this company a chance only to be disappointed. Currently have old non functional equipment. Stay far from them. Purchased an RO set up from them aa well and had to have my contractor help the installers put it in correctly. System has gone down 5 times since. Overall disappointing.
Hi Christopher, we appreciate you sharing your experience and are sorry to hear about your frustration. Customer satisfaction is extremely important to us. We'd like to clarify that customers review and sign all of our lease agreements before any work begins. That said, we understand that questions can come up after the fact, and we're always happy to walk through the details. Please reach out to us directly at [office phone number] so we can review your account and find a resolution. We want to make this right. We'd love the opportunity to speak with you directly to review your agreement and see how we can help. Please give us a call at 7275261151 or email us at [email protected] so we can work through this together.
Rose was very helpful, I was able to send pictures of our system that came with the home we purchased and we knew nothing about it. Scheduled a service call as our salt tank is empty. And to discuss possibly newer options in the long run.
Thank you for the kind review, Mark. We're glad Rose could help identify your system from the photos and get a service call scheduled to refill the salt tank and discuss long term upgrade options. We appreciate you trusting us with your new home's system and look forward to ensuring it runs properly. If you need anything before the appointment, please contact our office.
Rose was very professional and polite when we called requesting service on our water softener. She went above and beyond to get us on the schedule before we were going out of town.
Thank you, Linda, we appreciate your kind words. We're glad Rose could accommodate your schedule and provide professional, polite service before your trip. We look forward to serving you again and hope your water softener is working well.
Rose was phenomenal to work with. She was very competent and professional. Phone calls were promptly answered or returned. Exceptional lady!!
Thank you for the wonderful five-star review. We’re delighted Rose provided such competent, professional service and kept communication timely. I will be sure to share your praise with her and the team. We appreciate your trust and look forward to assisting you again.
We live in Mainlands off US19 (Pinellas Park) and have used them for over 2 years. They are all so nice and responsive! We speak with Jane & Rose mostly who are just WONDERFUL. We just had Eric out for general service on our RO system... he is GREAT! Alan of Sayler's... you are very lucky to have such a crew that represent your business. Thanks to you ALL! Mike & Cindy F. *** UPDATE *** 4/28/2026 I just cannot recommend this company enough... they're better than family. ROSE..... you are just so eager to please... Always so helpful. Today I had Andrew out to change our our RO filters... He was spectacular! Very thorough. Communicated in detail what he was doing and when he left... He informed me everything was fine. This company is simply the best. Mike F.
Thank you so much for the wonderful feedback. We are fortunate to have a staff of very nice people. I will definitely pass your nice compliments along. Please let us know if we can help you in the future.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
