Karen Lee1 reviewTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service!!
Scherzinger Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 79 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 3,273 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$121typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Scherzinger Pest Control at a glance
Customers frequently praise the company's polite, knowledgeable staff who provide thorough inspections and effective treatments for pests like termites, ants, and yellow jackets. Reviews highlight punctuality, clear communication, and friendly service during visits. However, recurring criticisms include high costs and a lack of flexibility for one-time treatments, with some customers reporting billing disputes, unreturned calls, and instances of property damage or unauthorized entry onto their land.
- Google rating: 4.9 out of 5 from 3,273 reviews (96% five-star).
- Reviews on this page: 3,273 Google reviews (2,270 with written comments, 10 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 31, 2026.
- Service: Flea Exterminator serving New Miami, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scherzinger Pest Control: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scherzinger Pest Control: 93/100 on this factor. Category median: 94.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scherzinger Pest Control: 95/100 on this factor. Category median: 97.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scherzinger Pest Control: 88/100 on this factor. Category median: 100.A
88
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scherzinger Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scherzinger Pest Control: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
3,273 Google reviews we collected
- 5 stars3,14896%
- 4 stars612%
- 3 stars120%
- 2 stars130%
- 1 star391%
Praise vs complaints
Phrases our text analysis found in 2,270 written reviews
- Praise3,36899%
- Complaints391%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price22315%
- Reasonable1,06173%
- Overpriced302%
- Not sure13810%
$121+9% vs typical flea exterminators
Middle half of what 933 customers paid ($56–$176) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,30438%
- Quality & results98429%
- Speed & response46414%
- Communication32510%
- Would recommend2026%
- Honesty & trust672%
- Price & value612%
What customers talk about
We read 2,270 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very polite and made sure we understood what he was looking for while cking out house and property.”
“9 review when the person who answers the phone sounds like a rude answering service.”
“Friendly, thorough, good listener and followed up on issues raised, as well as provided information on products left.”
“I ended up paying over $300 for services that 1) didn't work IF they were done 2) i am pretty sure weren't even completed at least one of the times I…”
“On schedule and finished inspection in a timely fashion 👍”
“We had waited days for this appointment; I took time off work to meet him here.”
“Corbin is very easy to talk to and answered all my questions.”
“We would definitely recommend Scherzinger and especially Blayd.”
“We reached out and were flatly told they can't help and can't recommend anyone.”
“Appreciate his honest assessments and his thoroughness.”
“They are scammers, and if you get the tech gunner, turn him away”
“They are incredibly affordable without compromising on quality, and they truly go above and beyond.”
“NOT WORTH IT.”
People customers mention
- Wendy 26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scherzinger Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Friendly, thorough, good listener and followed up on issues raised, as well as provided information on products left.
Paid $60–80Reasonable priceHornet & wasp extermination
nathanielLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lou did a great job. He was very personable and didn't judge my jungle of a back yard that probably helped create my yellowjackets problem. He came by when I lived in the house next door and helped with an ant problem too. A solid guy and I will definitely practice brand loyalty with Scherzinger moving forward.
Paid $200+Reasonable priceHornet & wasp extermination
KalaLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have a crazy bug phobia and stink bugs were everywhere getting inside. I finally rest easy knowing I haven’t seen any bugs inside that I used to see daily! There were so many ants outside they were in giant lines flowing like water from the cracks in the house outside all the way down the steps out front. Not anymore! Love this place!
Paid $40–60Reasonable priceBug & insect exterminationAnt extermination
KerryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We are extremely happy with our Scherzinger Pest Control services. And we just wanted to add that Desmond is an amazing technician! He arrived promptly at the time listed on the text I received. He greeted us at the door before beginning. He is very polite and friendly and personable. We discussed an issue we had…
Paid $40–60Reasonable priceHornet & wasp exterminationGeneral pest inspection
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gunner did a wonderful job today. He explained everything he was doing and why. He was very pleasant and helpful.
Paid $200+Reasonable priceBee extermination
BrittLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Barak did a great job on my house. He took the time to explain to me what was needed. He found a hornet’s nest. It’s gone. I feel that the house is mine not the critters
Paid $140–160Reasonable priceHornet & wasp exterminationTermite inspectionAnt extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 844 | $58–$139 |
| Termite inspection | 538 | $68–$214 |
| Bug & insect extermination | 452 | $63–$136 |
| Ant extermination | 345 | $66–$194 |
| Hornet & wasp extermination | 320 | $103–$282 |
| Spider extermination | 310 | $56–$136 |
| Termite extermination | 126 | $91–$371 |
| Bee extermination | 65 | $175–$323 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 3,273 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
keith kennedyLocal Guide · 22 reviewsTotal number of Google reviews keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do not offer a one time termite treatment. The most of doing anything with them is costly. Not user/homeowner friendly in my opinion. Thanks I see the response and agree but when a client only wants one treatment you really should offer that service and then educate them on what further treatment would look like. In this case the treatment is due to a request from a buyer to the seller for a real estate transaction. This is what the customer wants so this is what they will get!
Response from the owner · 2 days ago
That’s right! We recommend and use the Sentricon Termite Colony Elimination System because it uses termites’ natural behavior to target and eliminate the colony. It is an insect growth regulator that the worker termites take back to the colony and eliminates it. It is not using a large volume of liquid termiticide around your home. Treating for termites is not a one and done type of job. We’re always happy to explain how it works and why we trust it to help protect our customers’ homes!
James Upchurch3 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWendy did a great job
- Price assessment: Reasonable price
- Price: $200+
- Services: Termite inspection, Termite extermination
- Pest type: Termites
Response from the owner · 5 months ago
Thank you for your positive review!
Jerry Rice10 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job. Asked if we had any concerns.
- Price assessment: Reasonable price
- Price: $100–120
- Services: Bug & insect extermination
- Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 days ago
Thank you for the fantastic rating! We're glad to hear that our team did a great job and took the time to address your concerns. Your satisfaction is important to us!
Susan Vogler11 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery polite and made sure we understood what he was looking for while cking out house and property.
- Services: Termite inspection
- Pest type: Termites
Response from the owner · 2 days ago
Thank you for your kind words, Susan! We're delighted to hear that our team member took the time to ensure you understood the inspection process. Your satisfaction is important to us, and we appreciate you sharing your experience!
Chris Zimmerman5 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe called and talked me through the visit. Very knowledgeable and super friendly. 5 stars!!!
Response from the owner · 3 days ago
Thank you for your wonderful feedback! It’s great to hear that our team member was able to guide you through the visit and provide you with valuable information. We're always here to help with any pest control needs you may have.
Mic Rolf7 reviewsTotal number of Google reviews Mic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFelician was polite, listened well, explained what he would do, and completed the treatment satisfactorily. Thanks!
Response from the owner · 3 days ago
Thank you for your feedback! It’s great to hear that Felician provided you with polite and thorough service. We appreciate you taking the time to share your experience. Your satisfaction is important to us!
Carroll Hall1 reviewTotal number of Google reviews Carroll has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiane is excellent. She is the reason we use Scherzinger
- Price assessment: Not sure
- Price: $200+
- Services: General pest inspection
- Pest type: Other
Response from the owner · 4 days ago
Thank you for the wonderful feedback! It's great to hear that Diane made such a positive impact on your experience. We appreciate your support and are glad to have you with us!
Christa Ellison7 reviewsTotal number of Google reviews Christa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWendy was very informative and nice to chat with
Response from the owner · 5 days ago
Thank you for your kind words! It's wonderful to hear that Wendy made a positive impression with her informative and friendly service. We appreciate your feedback!
Jay Morrison2 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, professional, efficient
Response from the owner · 5 days ago
Thank you for your positive review!
Business details
- Address: 10557 Medallion Dr, Cincinnati, OH 45241
- Phone: (513) 531-7848
- Website: stopzbugs.com
- Service area: New Miami, OH