Experts Reviews · Company report
Scott's Automotive Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Scott's Automotive Services Inc

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Automotive Services Inc is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Automotive Services Inc is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Automotive Services Inc is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Scott's Automotive Services Inc for 8 kinds of job.

Scott's Automotive Services Inc for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 453
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Auto engine diagnostic”

Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I love talking lingo with you guys. It’s pretty fun. You guys are pretty great so far so good with the car. I’ll let you know if anything‘s wrong lol

Reasonable priceAuto engine diagnosticBattery
Colin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Incredibly friendly staff and great customer service. These people really prioritize their customers and make sure they can make everything work on time. Pam especially is extremely nice and knowledgeable and feels like a family friend helping you out with car trouble. Highly recommend these guys if you need anything worked on with your car!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome work and effective communication

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Nevaeh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My Ford went to Scott’s Automotive Service Inc. for an inspection, diagnostics, and a leak test. The overall service was excellent. They provided a detailed online inspection report that clearly explained any issues found and how severe they were. Throughout the process, they kept me updated and communicated every…

Great priceAuto engine diagnosticService not listed
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Pam was awesome to work with and talk to. They got our vehicle in first thing in the morning and was clear on the issues. Very great and easy to work with.

Reasonable priceAuto engine diagnostic
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Everyone was very professional new what they were talking about and let me know what was going on !

Not sureExhaustAuto engine diagnostic
MikeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.

Customer photo from Mike's reviewCustomer photo from Mike's review
Great priceTransmissionAir & cabin filter replacementExhaust
CharlotteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!

Great priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott's technicians were very knowledgeable and thorough. They had to figure out an electrical problem that another repair shop didn't know how to deal with. They were helpful and trustworthy.

Great priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…

Great priceElectrical repairExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
ForOne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I wanted to express my appreciation to all the folks at Scott's Automotive, Dustin, Jason, Pam and the mechanics who worked on my vehicle. They were professional, letting me know when they could get me in and keeping there word about that. Getting work done in a timely manner and at a decent price. They fixed my…

Reasonable priceTransmissionExhaustAuto engine diagnostic
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Scott’s always seems to find time to get your vehicle into the shop in a timely manner to work on it. Have never had a problem with any of their work on our cars. We have been bringing our vehicles to them for years. Our cars, our son’s car and grandson’s car.

Reasonable priceElectrical repairAir & cabin filter replacementTires
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had taken our car to a different shop but the work that ended up needing to be done was outside of their ability. Have known about Scott’s forever and I knew they could solve the issue. Car was diagnosed, Was decided car needed new engine. Pam sent me updated progress notes and advised what was being done. Went…

Great priceAuto engine diagnosticEngine repair
Jackn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Scott's always does great on trouble shooting to find issue and very fair on pricing for repairs . Inspections shows all they find to what's needed and good.all done in a very timely manner .

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Steph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dustin thoroughly went through my vehicle to diagnose all of the things that needed attention. He was kind, professional and answered all my questions. Very happy with the service I received! Thank you Dustin!

Electrical repairAir & cabin filter replacementElectrical
May1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was recommended to go to Scott’s, actually by a different shop. Scott’s team did a great job on our Silverado. The communication was great and the turnaround was quick. They did such a good job, when I went to pick up the truck, I dropped off our older Explorer for new tires and an alignment. Highly recommended!

TiresAuto engine diagnosticEngine repair
Brenda15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sensor/check engine so light came on. You fixed the problem … boom! Thanks guys.’

Auto engine diagnostic
Jb6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The staff here at Scott’s Automotive are very helpful and the atmosphere is great.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always had great service at Scott’s. Always my go to and I can always trust the work is correct and not done half handed.

General repairs & maintenanceAuto engine diagnosticAuto maintenance+ Punctuality+ Quality+ Professionalism
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shop is clean and inviting. Staff was friendly and knowledgable. I had a great experience and would recommend this repair shop to everyone.

Electrical repairExhaustTires
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It's running good, curious did you do something with the PVC valve problem, the check engine light was off.

A/C servicesTransmissionAir & cabin filter replacement
Quincy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car slipped something on the interstate and i took it to a transmission place only to be told they couldnt find anything wrong and asked if i wanted to have it checked out by scotts, we never did find out what happened to the car but it works now 😂

ElectricalAuto engine diagnostic
stevetaz89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Took my truck to 2 other mechanics even the ford dealership they told me motor and transmission was bad, Scotts had me up and running in about a week and couple days didn’t need a new motor or transmission saved me a ton of money truck runs great thanks for everything

ElectricalAuto engine diagnosticElectrical repair
Misty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Clean friendly and great service. Reasonably priced as well as paynent options! Love the staff! Will not take my vehicle anywhere else. Highly recommend!

Air & cabin filter replacementBatteryBrakes
Torrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleasant, friendly, and efficient. Would recommend.

Auto engine diagnosticEngine repair
Brandi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Customer service was great, helpful and professional. I’m thinking about making Scotty auto shop my permanent auto repair shop. Services was satisfactory.

Auto engine diagnostic
DeAnnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Scott's automotive repair was wonderful. Justin diagnosed my truck's problem right away. This was after another mechanic had "fixed" everything except the real problem three times. Scott's was professional, listened to my concerns, and affordable. I will be returning to use them again for all my vehicle needs.

Auto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Danette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Scott's Automotive Services they are very knowledgeable, very professional-Super friendly- very detailed, And great communication also great prices!!! I will always take all my vehicles to them, and let everyone I know what a awesome experience I had!!! Thank you Scott's Automotive Service Team an award for Outstanding Service !!!

ElectricalAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Carl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Experienced mechanical breakdown of alternator while on a return to Idaho. Needed to be in Mitchell, SD that evening to prevent major delays and problems. The service team was able to diagnose the problem, get the part and install an alternator before closing enabling me to get to Mitchell before eleven o’clock and…

Auto engine diagnosticElectrical repair+ Punctuality+ Professionalism
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

AMAZING customer service!!! I have been using Scott’s for all of my cars for over 10 years!! They are easy to work with and repairs are done right in very little time. I refuse to go anywhere else!

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Only place I will take both mine and my wife's vehicles. Very professional and always up front. I would recommend Scotts Automotive to everyone I know. Thanks again for a awesome job.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Professionalism
Tom11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service!!! Was very informative of what needed done and cost.

Auto engine diagnosticElectrical repairEngine repair
KevinLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'd been without a vehicle for a bit. When Covid hit I lost my car. However prior to my last visit I always took my car to Scott's for service. They were professional and always seemed to have my best interests in mind. I don't mean cutting corners but if they found a way for me to save some money they always…

Auto engine diagnosticElectrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very friendly and extremely professional! Our car developed engine trouble while passing through Des Moines. I called a few places that couldn't take a look at the vehicle until the next day. Scott's Automotive said they were also very busy, but told us to stop by anyway and they would take a look to see if the…

Auto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
isabel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticAuto engine tuning
Douglas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

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