Experts Reviews · Company report
Scott's Automotive Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Scott's Automotive Services Inc

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Automotive Services Inc is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Automotive Services Inc is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Automotive Services Inc is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Scott's Automotive Services Inc for 8 kinds of job.

Scott's Automotive Services Inc for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 442
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “General repairs & maintenance” · showing 40

Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

As always Scott's does great work and the customer service was too notch as always

Great priceGeneral repairs & maintenanceOil change
Colin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Incredibly friendly staff and great customer service. These people really prioritize their customers and make sure they can make everything work on time. Pam especially is extremely nice and knowledgeable and feels like a family friend helping you out with car trouble. Highly recommend these guys if you need anything worked on with your car!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
dreamdrawer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I really appreciated the communication with repairs that the vehicle needed and when it was going to be ready to pick up. It made me feel confident in the garage that I was able to ask questions and receive a quick reply. I was also told what needed to be done and what didn’t have to be done right away.

Reasonable priceGeneral repairs & maintenanceService not listed
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Love these guys ! Scott has been servicing my cars since he was doing it out of his home garage in 1982. Trust him like a brother.

Great priceGeneral repairs & maintenance
LindaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scotts staff is the best there is! They are knowledgeable, friendly and treat customers with respect.

Great priceElectrical repairGeneral repairs & maintenanceVehicle Inspection
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome work and effective communication

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

It is easy to make an appointment. I have a choice of staying or dropping car off. Communication is great! Service is professional!

Great priceGeneral repairs & maintenance
MikeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.

Customer photo from Mike's reviewCustomer photo from Mike's review
Great priceTransmissionAir & cabin filter replacementExhaust
CharlotteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!

Great priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott's technicians were very knowledgeable and thorough. They had to figure out an electrical problem that another repair shop didn't know how to deal with. They were helpful and trustworthy.

Great priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
RachelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Took my MINI in for a regular oil change and because my brake light had come on. As always I had friendly customer service from Jason and Pam. When service became more challenging than expected they kept me informed and provided estimates. As a person with little mechanical knowledge it's so valuable to have a…

General repairs & maintenanceBrakes
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…

Great priceElectrical repairExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
KristieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thank you for the attention to detail you take with each service request I need. This last visit was for a second opinion on a variety of issues. I moved out of town and tried to find a local mechanic. No one I have found is as HONEST, reliable and can get my car in rather quickly than Scott’s Automotive. You can…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
DaLaija9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott’s Automotive is always good in my book! They are always very pleasant on the phone (especially Jason) we have such good rapport and I love how convenient they make everything!

Reasonable priceGeneral repairs & maintenance
denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Very nice and polite Willing to help any way possible Explained everything Very thourogh Recommend to other people... very pleased with service

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceBrakes
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The customer service is amazing

Great priceGeneral repairs & maintenanceEngine repairOil change
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Scott’s always seems to find time to get your vehicle into the shop in a timely manner to work on it. Have never had a problem with any of their work on our cars. We have been bringing our vehicles to them for years. Our cars, our son’s car and grandson’s car.

Reasonable priceElectrical repairAir & cabin filter replacementTires
Cassio3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service!

Air & cabin filter replacementGeneral repairs & maintenanceBattery
Jackn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Scott's always does great on trouble shooting to find issue and very fair on pricing for repairs . Inspections shows all they find to what's needed and good.all done in a very timely manner .

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
May1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott’s does a great job. Staff is very professional and the waiting area is clean and comfortable. Would definitely recommend.

Reasonable priceGeneral repairs & maintenance
jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

EXCELLENT customer service , fair and honest repairs. An absolute 5 star spot for automotive repairs.

Great priceGeneral repairs & maintenance
Jb6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The staff here at Scott’s Automotive are very helpful and the atmosphere is great.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always had great service at Scott’s. Always my go to and I can always trust the work is correct and not done half handed.

General repairs & maintenanceAuto engine diagnosticAuto maintenance+ Punctuality+ Quality+ Professionalism
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shop is clean and inviting. Staff was friendly and knowledgable. I had a great experience and would recommend this repair shop to everyone.

Electrical repairExhaustTires
PN9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my choice for dependable automotive car care. I called first thing in the morning and was able to get an appt scheduled for later in the day for headlight repair. I would highly recommend this reliable Southside Des Moines automotive services business.

General repairs & maintenanceAuto maintenance
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service! Emergency tow, response time very good. Repairs and maintenance taken care of timely dispite their busy schedule. They kept me informed. I am always pleased with their thorough, professional service.

TiresGeneral repairs & maintenanceWheel alignment
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

ABSOLUTELY THE BEST IN THE BUSINESS! Five stars! Scott, Dustin and the rest of the crew are so professional and knowledgeable. I knew I was in the best hands possible. Major wheel replacement along with other “things” that needed replaced. Detailed written information was provided followed by a phone call to review…

Air & cabin filter replacementExhaustGeneral repairs & maintenance
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It's running good, curious did you do something with the PVC valve problem, the check engine light was off.

A/C servicesTransmissionAir & cabin filter replacement
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. Honest and trustworthy. I would definitely recommend taking your vehicles here. After taking ours somewhere else, we brought to Scott’s for a second opinion and we saved a lot of money by doing so. Update: Scott’s is still the best! It is great to have a trusted auto mechanic. I have a big family…

TransmissionAir & cabin filter replacementGeneral repairs & maintenance
Jules2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great customer service. Prompt service. Honest and realistic every time. My parents have been going to Scott’s for over 25 years and I continue even after leaving the Southside.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been going to Scott’s Automotive for years. The staff is personable, fun, and professional. Quality of service is great at fair prices. We will continue to go for years to come!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Moriah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly, knowledgeable, and approachable staff.

BrakesGeneral repairs & maintenanceOil change
BenLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a very great place to have your vehicle serviced! I made a list of things I could think of that needed fixed and they did a excellent job and plus they found problems that I forgot to put on the list and took care of them! They are very honest and I plan on using them again them in the future for a long time I hope!🤗

Auto exhaust system repairAuto exhaust system replacementBrakes
Gretchen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So thankful for Scott and his team. When my dad retired from his career as an auto repair shop owner, I was worried about finding someone I could trust. But now that I take my car to Scott's, I never have to worry. They always do a great job, answer any questions I have and their price is more then fair. If you are…

General repairs & maintenance
Jasmine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I only take my cars to Scott’s Automotive. They are the only ones I trust with my vehicles. Everyone is ALWAYS so great and helpful! Jason is the best! They’ve been maintaining and repairing my last 2 vehicles for the last 4-5 years and I wouldn’t dare go anywhere else! They thoroughly inspected my cars to diagnose…

General repairs & maintenanceSteering & suspension replacementVehicle Inspection
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always get their work done in a timely and efficient manor!

General repairs & maintenance
Marva3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I'm grateful to have found Scott's Automotive when I moved back to Des Moines 19 years ago. Wow, it's been that long! I recommend Scott's to everyone who asks where I get my truck serviced at. Great communication explaining any work that needs to be done and what can be watched for repairs at a later time. Add in…

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Scott's Automotive installed a remanufactured engine in my 2007 Chevrolet Trailblazer in a timely fashion. They kept in touch with me from beginning of the job until the end. My vehicle runs great.

General repairs & maintenanceTiresAuto engine tuning
MichaelLocal Guide · 172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Good service, the only bad thing is the location. Being they are on the blind spot of a hill and there is a median island in the road.

Air & cabin filter replacementElectrical repairGeneral repairs & maintenance

Show more general repairs & maintenance reviews (23 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

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