How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREScott's Automotive Services Inc
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Scott's Automotive Services Inc for 8 kinds of job.
Scott's Automotive Services Inc for general repairs & maintenance
Clear ✕All 63 Google reviews tagged “General repairs & maintenance”
As always Scott's does great work and the customer service was too notch as always
Incredibly friendly staff and great customer service. These people really prioritize their customers and make sure they can make everything work on time. Pam especially is extremely nice and knowledgeable and feels like a family friend helping you out with car trouble. Highly recommend these guys if you need anything worked on with your car!
I really appreciated the communication with repairs that the vehicle needed and when it was going to be ready to pick up. It made me feel confident in the garage that I was able to ask questions and receive a quick reply. I was also told what needed to be done and what didn’t have to be done right away.
Love these guys ! Scott has been servicing my cars since he was doing it out of his home garage in 1982. Trust him like a brother.
Scotts staff is the best there is! They are knowledgeable, friendly and treat customers with respect.
Awesome work and effective communication
It is easy to make an appointment. I have a choice of staying or dropping car off. Communication is great! Service is professional!
Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.
Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!
Scott's technicians were very knowledgeable and thorough. They had to figure out an electrical problem that another repair shop didn't know how to deal with. They were helpful and trustworthy.
Took my MINI in for a regular oil change and because my brake light had come on. As always I had friendly customer service from Jason and Pam. When service became more challenging than expected they kept me informed and provided estimates. As a person with little mechanical knowledge it's so valuable to have a…
I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…
Thank you for the attention to detail you take with each service request I need. This last visit was for a second opinion on a variety of issues. I moved out of town and tried to find a local mechanic. No one I have found is as HONEST, reliable and can get my car in rather quickly than Scott’s Automotive. You can…
Scott’s Automotive is always good in my book! They are always very pleasant on the phone (especially Jason) we have such good rapport and I love how convenient they make everything!
Very nice and polite Willing to help any way possible Explained everything Very thourogh Recommend to other people... very pleased with service
The customer service is amazing
Scott’s always seems to find time to get your vehicle into the shop in a timely manner to work on it. Have never had a problem with any of their work on our cars. We have been bringing our vehicles to them for years. Our cars, our son’s car and grandson’s car.
Great service!
Scott's always does great on trouble shooting to find issue and very fair on pricing for repairs . Inspections shows all they find to what's needed and good.all done in a very timely manner .
They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.
Scott’s does a great job. Staff is very professional and the waiting area is clean and comfortable. Would definitely recommend.
EXCELLENT customer service , fair and honest repairs. An absolute 5 star spot for automotive repairs.
The staff here at Scott’s Automotive are very helpful and the atmosphere is great.
Always had great service at Scott’s. Always my go to and I can always trust the work is correct and not done half handed.
Shop is clean and inviting. Staff was friendly and knowledgable. I had a great experience and would recommend this repair shop to everyone.
This is my choice for dependable automotive car care. I called first thing in the morning and was able to get an appt scheduled for later in the day for headlight repair. I would highly recommend this reliable Southside Des Moines automotive services business.
Excellent service! Emergency tow, response time very good. Repairs and maintenance taken care of timely dispite their busy schedule. They kept me informed. I am always pleased with their thorough, professional service.
ABSOLUTELY THE BEST IN THE BUSINESS! Five stars! Scott, Dustin and the rest of the crew are so professional and knowledgeable. I knew I was in the best hands possible. Major wheel replacement along with other “things” that needed replaced. Detailed written information was provided followed by a phone call to review…
It's running good, curious did you do something with the PVC valve problem, the check engine light was off.
Great service. Honest and trustworthy. I would definitely recommend taking your vehicles here. After taking ours somewhere else, we brought to Scott’s for a second opinion and we saved a lot of money by doing so. Update: Scott’s is still the best! It is great to have a trusted auto mechanic. I have a big family…
Great customer service. Prompt service. Honest and realistic every time. My parents have been going to Scott’s for over 25 years and I continue even after leaving the Southside.
We have been going to Scott’s Automotive for years. The staff is personable, fun, and professional. Quality of service is great at fair prices. We will continue to go for years to come!
Very friendly, knowledgeable, and approachable staff.
This is a very great place to have your vehicle serviced! I made a list of things I could think of that needed fixed and they did a excellent job and plus they found problems that I forgot to put on the list and took care of them! They are very honest and I plan on using them again them in the future for a long time I hope!🤗
So thankful for Scott and his team. When my dad retired from his career as an auto repair shop owner, I was worried about finding someone I could trust. But now that I take my car to Scott's, I never have to worry. They always do a great job, answer any questions I have and their price is more then fair. If you are…
I only take my cars to Scott’s Automotive. They are the only ones I trust with my vehicles. Everyone is ALWAYS so great and helpful! Jason is the best! They’ve been maintaining and repairing my last 2 vehicles for the last 4-5 years and I wouldn’t dare go anywhere else! They thoroughly inspected my cars to diagnose…
Always get their work done in a timely and efficient manor!
I'm grateful to have found Scott's Automotive when I moved back to Des Moines 19 years ago. Wow, it's been that long! I recommend Scott's to everyone who asks where I get my truck serviced at. Great communication explaining any work that needs to be done and what can be watched for repairs at a later time. Add in…
Scott's Automotive installed a remanufactured engine in my 2007 Chevrolet Trailblazer in a timely fashion. They kept in touch with me from beginning of the job until the end. My vehicle runs great.
Good service, the only bad thing is the location. Being they are on the blind spot of a hill and there is a median island in the road.
I hadn't driven my car in a year because of health issues. Scott's did a complete analysis of my very old Saturn and performed just what needed to be done to make it safe to drive. Jason makes it a policy to understand the conditions under which I drive my car and recommends what needs to be done knowing my…
Fantastic customer service. One of the best automotive shops in town. They were able to fit us in on a days notice when my car was literally unable to drive, and they had it running like new the next day. Thank you !!!
Clean friendly and great service. Reasonably priced as well as paynent options! Love the staff! Will not take my vehicle anywhere else. Highly recommend!
Great staff and wonderful mechanics. They took care of us even when they are super booked. Very realistic pricing, time line, and what needed done. No upselling or over selling what needed done to the car. Loyal customers for life!!
I highly recommend Scott's Automotive Services they are very knowledgeable, very professional-Super friendly- very detailed, And great communication also great prices!!! I will always take all my vehicles to them, and let everyone I know what a awesome experience I had!!! Thank you Scott's Automotive Service Team an award for Outstanding Service !!!
I have been a customer of Scott's for several years. This work was a routine oil change and service and, as usual, the work was done promptly and professionally. I have sent many of my friends and colleagues to Scott's and will continue to do so. Scott and his staff are thorough and fair. I trust their expertise in all of my auto maintenance needs.
Knowledgeable staff, honest, on time and easy to work with. I’ve been going to Scott’s for years for service and tires. I’ve had 4 different vehicles go through their shop over the years. David W.
AMAZING customer service!!! I have been using Scott’s for all of my cars for over 10 years!! They are easy to work with and repairs are done right in very little time. I refuse to go anywhere else!
Only place I will take both mine and my wife's vehicles. Very professional and always up front. I would recommend Scotts Automotive to everyone I know. Thanks again for a awesome job.
I mean the absolute best car service I have had been in Des Moines!!! No complaints at all and will forever be my go to as long as I am in the Des Moines area💪🏼 Thanks Scott’s
Very good people here. They have always given us great service over the years. Would recommend them to anyone needing car repairs
Wow! They take customer service to a whole new level that has been missing for decades. I Had an issue related to a major repair months down the road.....and they backed it up, making it right, and a courtesy call to boot. Very honest and trustworthy business.......”Highly Recommend”.
I’ve used Scott’s quite a bit over the years. I never had to take anything back afterwards.
I was very pleased with the service and honesty. Very professional
I'd been without a vehicle for a bit. When Covid hit I lost my car. However prior to my last visit I always took my car to Scott's for service. They were professional and always seemed to have my best interests in mind. I don't mean cutting corners but if they found a way for me to save some money they always…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 63 | — |
| Oil change | 57 | — |
| Auto engine diagnostic | 37 | — |
| Tires | 28 | — |
| Vehicle Inspection | 27 | — |
| Brakes | 27 | — |
| Engine repair | 25 | — |
| Electrical repair | 22 | — |

