How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREScott's Automotive Services Inc
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Scott's Automotive Services Inc for 8 kinds of job.
Scott's Automotive Services Inc for oil change
Clear ✕All 59 Google reviews tagged “Oil change”
Loved how transparent they were with my repairs and the surprise repair needed!!
Good service great guys to work with.
As always Scott's does great work and the customer service was too notch as always
Incredibly friendly staff and great customer service. These people really prioritize their customers and make sure they can make everything work on time. Pam especially is extremely nice and knowledgeable and feels like a family friend helping you out with car trouble. Highly recommend these guys if you need anything worked on with your car!
Good folks. Been going to Scott's Automotive for years. Competent service
Love these guys ! Scott has been servicing my cars since he was doing it out of his home garage in 1982. Trust him like a brother.
Very quick, friendly service!!! Everyone was awesome!!!
Scotts staff is the best there is! They are knowledgeable, friendly and treat customers with respect.
Had oil change and tire rotation (twice now). They sent me summary and photos of service and suggested possible needs. However, did not push any services and even told me an issue they had noticed before had not progressed and did not need addressed at this time. I will continue to use them for my car needs...nice to find a place i feel i can trust.
Great service! Very fast and professional.
Awesome work and effective communication
Always great service. Extremely friendly!
Very pleased with my first visit here. Inspection was comprehensive, price was reasonable and service was great! I'll be back!
Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.
Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!
I just used Scott’s Automotive recently for an oil change and to get everything checked over, and I could not be happier. They replaced the filter and gave me a full update on how my car is doing, which I really appreciated. What stood out most is how they communicate. They actually take the time to explain things…
I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…
Thank you for the attention to detail you take with each service request I need. This last visit was for a second opinion on a variety of issues. I moved out of town and tried to find a local mechanic. No one I have found is as HONEST, reliable and can get my car in rather quickly than Scott’s Automotive. You can…
10/16/25 Very friendly, courteous and timely. I am happy I have a local business I can trust with my automotive needs. 1/19/2025 Service for an oil cooler and thermostat. Great care and timely service with a smile and fun chit-chat. It is why I keep going back.
Friendly staff, clean and welcoming waiting space. Refreshments were provided while I waited as well. Thorough work and communicated everything at my level.
The customer service is amazing
Great service!
They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.
Always friendly, reliable service!!
Awesome people and service. They are so kind and professional. It’ my first time going to them for service and I couldn’t be more satisfied. They went above and beg for me and did quality work. I highly recommend them!
Scott and Jason were awesome. They got my vehicle in the shop quickly, took care of all the services I requested, and now it’s running great! Super friendly and customer-focused team. Highly recommend them if you need reliable car care!
Excellent service! Emergency tow, response time very good. Repairs and maintenance taken care of timely dispite their busy schedule. They kept me informed. I am always pleased with their thorough, professional service.
Nice relaxing time while they changed the oil. Made 12 origami turtles while waiting.
I’ve been dealing with Scott’s automotive for several years and never had an issue with them. I recently had a problem with my 22 year old Chevy S-10 pick up. I thought it would be difficult to find a replacement part for it, but they found it the same day I took it in. The repairs were quick and their cost was…
It's running good, curious did you do something with the PVC valve problem, the check engine light was off.
Great customer service. Prompt service. Honest and realistic every time. My parents have been going to Scott’s for over 25 years and I continue even after leaving the Southside.
Scott's did a great job on our oil change. Great staff! Very efficient and friendly.
They are always friendly and easy to work with. Doesnt take them long to change oil. Bathroom and place in general is always clean and kept up. They have beverages while you are waiting. I've recommended to family members and would recommend if ppl asked for a good place for service.
Very friendly, knowledgeable, and approachable staff.
5 star service and communication. Highly recommend
Work completed on time. Friendly and thorough explanation of services performed. A pleasant experience for me.
I'm grateful to have found Scott's Automotive when I moved back to Des Moines 19 years ago. Wow, it's been that long! I recommend Scott's to everyone who asks where I get my truck serviced at. Great communication explaining any work that needs to be done and what can be watched for repairs at a later time. Add in…
Great service, nice waiting area, prices were right on target!!! Scott even contacted me a few days later to make sure I was happy with their work! Highly recommend them!!
Good service, the only bad thing is the location. Being they are on the blind spot of a hill and there is a median island in the road.
I hadn't driven my car in a year because of health issues. Scott's did a complete analysis of my very old Saturn and performed just what needed to be done to make it safe to drive. Jason makes it a policy to understand the conditions under which I drive my car and recommends what needs to be done knowing my…
Fantastic customer service. One of the best automotive shops in town. They were able to fit us in on a days notice when my car was literally unable to drive, and they had it running like new the next day. Thank you !!!
Clean friendly and great service. Reasonably priced as well as paynent options! Love the staff! Will not take my vehicle anywhere else. Highly recommend!
Great staff and wonderful mechanics. They took care of us even when they are super booked. Very realistic pricing, time line, and what needed done. No upselling or over selling what needed done to the car. Loyal customers for life!!
Have been looking for a five star garage for a long time, and finally found it. Thanks Scott's Automotive.
AMAZING customer service!!! I have been using Scott’s for all of my cars for over 10 years!! They are easy to work with and repairs are done right in very little time. I refuse to go anywhere else!
Great service!!! Was very informative of what needed done and cost.
I have been to many shops in Iowa, but this one is second to none. Friendly, flexible, thorough and transparent; they even remembered my name. In a world that’s ‘on fire’, it’s nice to have places like Scott’s to remind us decent institutions still exist. Highly recommend this shop!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 63 | — |
| Oil change | 57 | — |
| Auto engine diagnostic | 37 | — |
| Tires | 28 | — |
| Vehicle Inspection | 27 | — |
| Brakes | 27 | — |
| Engine repair | 25 | — |
| Electrical repair | 22 | — |
