Experts Reviews · Company report
Scott's Automotive Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Scott's Automotive Services Inc

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Automotive Services Inc is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Automotive Services Inc is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Automotive Services Inc is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Scott's Automotive Services Inc for 8 kinds of job.

Scott's Automotive Services Inc for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 363
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Tires”

JennLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Loved how transparent they were with my repairs and the surprise repair needed!!

Great priceTiresSteering & suspension repairVehicle Inspection
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

My Corvette needed some wheel work done. Scott's understood the issue, I brought it in, and in a few hours, it was all done. Fast, efficient, competent, all at a price that rivals anywhere in the metro. If you are looking for a shop to service your vehicle, this team is fantastic. Highly recommend.

Great priceTires
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were fast, efficient, and incredibly kind—from the woman who answered the phone to Jason, whom I had the pleasure of working with throughout the entire process. The team at Scott’s truly went above and beyond to help me get my rear differential repaired properly and make sure everything was done right. They…

Great priceTiresSteering & suspension repairVehicle Inspection
T5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First off, everyone there is absolutely outstanding in their ability to not only fix, but also and most importantly provide an interpretation of your vehicle's actual issues from what you told them. Anything involving "It makes this weird..." or "When I drive it, it does..." can apparently be completely understood…

Reasonable priceTiresVehicle InspectionWheel alignment
Tammy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I will always bring my van here. Great service and great prices!

Great priceTiresWheel alignment
SusanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very pleased with my first visit here. Inspection was comprehensive, price was reasonable and service was great! I'll be back!

Reasonable priceAir & cabin filter replacementTiresVehicle Inspection
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…

Great priceElectrical repairExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
KristieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thank you for the attention to detail you take with each service request I need. This last visit was for a second opinion on a variety of issues. I moved out of town and tried to find a local mechanic. No one I have found is as HONEST, reliable and can get my car in rather quickly than Scott’s Automotive. You can…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Took a real chance when I gave you not only my vehicle, but my wife’s as well🥹 I go with gut feelings as they’re never wrong with me and it has turned Out for the best, at least for now🙏🏼🙂‍↕️🌅. Thank you so much for checking in with us✌🏼

Reasonable priceElectrical repairTires
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Scott’s always seems to find time to get your vehicle into the shop in a timely manner to work on it. Have never had a problem with any of their work on our cars. We have been bringing our vehicles to them for years. Our cars, our son’s car and grandson’s car.

Reasonable priceElectrical repairAir & cabin filter replacementTires
Judy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always friendly, reliable service!!

Reasonable priceTiresOil change
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was recommended to go to Scott’s, actually by a different shop. Scott’s team did a great job on our Silverado. The communication was great and the turnaround was quick. They did such a good job, when I went to pick up the truck, I dropped off our older Explorer for new tires and an alignment. Highly recommended!

TiresAuto engine diagnosticEngine repair
Steve12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott's repaired a tire on my Outback much sooner than I expected!

Reasonable priceTires
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shop is clean and inviting. Staff was friendly and knowledgable. I had a great experience and would recommend this repair shop to everyone.

Electrical repairExhaustTires
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service! Emergency tow, response time very good. Repairs and maintenance taken care of timely dispite their busy schedule. They kept me informed. I am always pleased with their thorough, professional service.

TiresGeneral repairs & maintenanceWheel alignment
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It's running good, curious did you do something with the PVC valve problem, the check engine light was off.

A/C servicesTransmissionAir & cabin filter replacement
Jules2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great customer service. Prompt service. Honest and realistic every time. My parents have been going to Scott’s for over 25 years and I continue even after leaving the Southside.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
HollyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Honest people, great service.

Steering & suspension replacementSteering & suspension repairTires
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very great service. Got my car in very quickly.

Tires
Moriah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly, knowledgeable, and approachable staff.

BrakesGeneral repairs & maintenanceOil change
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Scott's Automotive installed a remanufactured engine in my 2007 Chevrolet Trailblazer in a timely fashion. They kept in touch with me from beginning of the job until the end. My vehicle runs great.

General repairs & maintenanceTiresAuto engine tuning
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Knowledgeable staff, honest, on time and easy to work with. I’ve been going to Scott’s for years for service and tires. I’ve had 4 different vehicles go through their shop over the years. David W.

General repairs & maintenanceSteering & suspension repairTires+ Punctuality+ Quality+ Professionalism
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

AMAZING customer service!!! I have been using Scott’s for all of my cars for over 10 years!! They are easy to work with and repairs are done right in very little time. I refuse to go anywhere else!

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was told by another shop I needed a thousand dollars or more work on my car. I told this to Jason and also told him I had x amount to send because I am on Social Security. He called me within a couple hours and said all I needed was new tires and then called because I had a couple lug nuts stripped. He…

Tires+ Punctuality+ Quality+ Professionalism
NanaEdited 3 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresWheel alignmentBrakes
Conner10 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresElectricalVehicle Inspection
Skyler4 years ago★★★★★

Rating only, no written review.

A/C installation & repairOil changeAuto rear window replacement
Rizza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BrakesElectricalGeneral repairs & maintenance
Gloria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil changeTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

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